We purchased our room on bringfido website which was real convenient but it did not charge us a pet fee. When we got there they said we did not reserve a pet room which was innaccurate after showing the lady the confirmation. The lady was really snotty and unprofessional, she was not able fully explain the problem. Then she says in order to get the pet room we need to put a $100 which we would get back at checkout plus a $50 pet fee per night. If we would have been informed earlier about all the fees we would have went somewhere less expensive. At checkout the same problem occured and we ended up having to pay additional money for the pets and did not receive our deposit back. When we tried to get an explanation the lady once again could not explain the problem. I am deeply dissapointed and very upset that this trip was more difficult then it needed to be. The supervisor did nothing to help. Will never return here again.
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- Also Known As:
- Harveys Lake Tahoe Stateline
- Harveys Lake Tahoe Lake Tahoe (Nevada)/Stateline, NV