After booking a stay in a premium (remodeled) room, I was informed upon checkin that the room was not available. Instead we were place in a luxury room (not remodeled in ages) on a higher floor. Found luxury room not acceptable; both unpleasant and not clean! Asked multiple times to be relocated before management agreed; moved to premium room after one mysteriously came available. The new "premium" rooms are nice, but it was all too little, too late. My room should have been available upon checkin as per the reservation.
Hotels staff was hit or miss during the two night stay; we received exceptional service from some employees, and abominable service from others (I guess that aspect sort of cancels itself out).
Hotel's common areas were nice, but not always kept clean (i.e. lobby restrooms were dirty and had no toilet paper at 8am on a Saturday).
Plenty of on-site dining, free internet, and free parking were all good positives.
Overall, I would consider staying again if I could be guaranteed a remodeled room; however, in my opinion there are far better accommodations in the area.
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- Also Known As:
- Harveys Lake Tahoe Stateline
- Harveys Lake Tahoe Lake Tahoe (Nevada)/Stateline, NV