1) My husband asked to be seated outside (the wait was shorter) and so was not given a pager. The hostess "forgot" about us and had to be reminded to seat us a few minutes later.
2) Service was very slow. Bussers ducked outside regularly scanning the tables, but never came over to refill our obviously empty water glasses.
3) Our dinner took more than 20 minutes to arrive.
4) My food arrived cold. When I informed the server, she took it back for a warm up. She then came back nearly 10 minutes later to tell me the chef decided to remake my dish (grilled fish and veggies over rice). The new plate arrived more than 10 minutes after that, when my family was nearly done eating.
A manager did come over to apologize at one point and the entree was removed from our bill.
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