If you have a choice, and trust me you do, do not stay at this hotel. First, there is a $50 per day charge that is not listed on the booking sites. This charge is to cover any amenity you use, which include in room bottled water @ $3 each, in room coffee @ $1.50 per cup and wifi @ $10.95 per 24 hours per device. Be careful, something in the way the clerks swipes your credit/debit card triggers a fraud alert with many banks. The bank will then freeze your card.
Desk staff was not inviting and we were made to feel like it was a chore to check us in. Then when the credit card was declined, see above, we were treated even worse and had to give a $100 cash deposit.
The room was out dated with many areas needing touch up paint and wall paper fixes. he bathroom floor had several strands of long hair and short curly hair stuck in the exposed grout. In room coffee was $1.50 per cup and bottled water which the hotel states was provided for convenience and comfort was $3 per bottle. The beds are super extra firm and more a kin to sleeping on the floor they are so hard. A request was made for softer mattresses but we were told none were available.
Casino staff was very unfriendly and dealers were almost scared to speak. A new 21 area which was advertised to be staffed by vivacious young ladies was more of an upscale strip club with pole dances, each with enough cellulite to keep a plastic surgeon employed for a long time. Not at all as this area was advertised. ATM's charged a fee of $11.95 per transaction, and you then had to go find a cashiers cage to fill out and sign paper work to receive your money.
Restaurants which included a Quizno's, two Asian style, a typical steak house, a modern fare hash house and a buffet. We only took part in the buffet and wished we had chosen somewhere else. All the food items were of the quick frozen or deep fried variety, and the prime rib, although well seasoned and prepared was served in paper thin slices, forcing you to return for more.
On our last night, we were shocked to find a large bug in one of the beds which crawled onto my leg. We tried to call the front desk but found our room phone was not working. We took the bug to the front desk and were quickly moved from our room to a suite. No one from management personally spoke to us. we did receive a call from management which was quick and really only to make sure this new room was to our liking. A member of house keeping came and collected the insect from us, but not before we took pictures of it to remind us.
Check out was very fast, quicker than others who were ahead of us in line. They were asked about their stay. When it was our turn as soon as the clerk entered our room number, she quickly processed us out and said thank you for coming. The valet was there with our vehicle and we were led out. We are sure this was due to the bug being found in our room so we would not make a fuss.
We will not be staying at this hotel or it's affiliates ever again.
- Official Description (provided by the hotel):
- Harrah’s Reno Hotel and Casino is a complete destination with everything you want for fun, with seven mouth-watering restaurants, a 60,000 sq. ft. casino and headline entertainment. Check in to one of our 928 beautifully appointed rooms and have a great stay when you Come Out and Play! ... more less
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- Also Known As:
- Harrah`s Reno Hotel Reno
- Harrahs Hotel Reno
- Reno Harrahs Hotel
- Harrahs Reno