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“Never use them in reno or kayak.com”
Review of Harrah's Reno

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Harrah's Reno
Ranked #19 of 63 Hotels in Reno
GreenLeadersBronze level
Reviewed October 13, 2013

I rented this hotel through kayak.com. because it was very cheap.I complained to the front desk and was told I would get a call from manager because I was supposed to get a non smoking room and very loud family next room.I didnt get a call back until 2 days later when I already left.Complained to kayak. Complained to harrahs. Deaf ears.

  • Stayed: May 2013
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1  Thank Sal A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,486 - 3,492 of 4,125 reviews

Reviewed October 11, 2013

Booked a room in the east tower for a low rate and ended up in the west tower in a nice quiet and comfortable room. Good room and good price. Certainly better than some of the places we've stayed at in Reno. But, I'd stay away from their buffet even at 2 for 1 price.

  • Stayed: October 2013, traveled as a couple
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Thank scott x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2013

1. We wanted to go to the buffet for our dinner Friday when we arrived (October 5, 2013). We were told verbally that the buffet was a “two-for-one” Monday through Friday” for hotel guests. There was also a large poster of that fact on the first floor coming from the east tower. When we got there, we were told that it was “fish night” and the offer did not apply. I don’t mind telling you that it was a big disappointment, but we are both good fish people so we agreed and paid the full amount. There were a few pieces of “cat-fish” in a pan that looked like they were failures in finding an owner. There were the crab legs, but we are not necessarily “Crab” people. Noodles were cold and the prime rib was tasty but all of it was “well done”. The meal was definitely not worth the $49.53 price (for 2). The over-price made it even less enjoyable. We will not go back. We did have two meals at “hash-House” but it wasn’t impressive and we decided to go out of the hotel for our food.

  • Stayed: October 2013, traveled with family
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Thank Charles C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2013

I stayed at Harrah's with my wife. Its a nice casino and hotel. They too have a nice buffet restaurant. Room prices are average. Rooms in general are clean and well maintained. It is centrally located.

  • Stayed: December 2012, traveled as a couple
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Thank Chandan Bisht B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2013

they paid our airfare stood in cold wind 40 mins waiting for shuttle never greeted by host fees for everything way overpriced food no hot water in shower rude staff bill harrah would be pissed any place is better than this

Room Tip: stay in west tower they charge for coffee in east
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  • Stayed: October 2013, traveled as a couple
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1  Thank mark h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2013

This is a casino hotel. Rooms are fairly cheap for what they offer, but you have to walk through the casino to get to and from your room.
Our room was rather large. The interior had a "classic" decorative style to it, but everything was in perfect state. Maybe the best part of the room was that is was so quiet (after you shut down the air ventilation).
There was no refrigerator in the room. It did have a little table with two chairs in front of the window, a tv and a coffee maker. The bathroom was clean and not too small. The shower worked fine.
The hotel doesn't serve breakfast. There's no free wifi in the rooms. If you don't care too much about breakfast and wifi and find your own way to get these, this is a wonderful hotel in the city center of Reno.

Room Tip: ask for a room on one of the higher floors to enjoy a very nice view over Reno and the valley.
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  • Stayed: October 2013, traveled as a couple
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Thank Joris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2013

We were just there for several days during the first week in October. When we first arrived there was the street vibrations motorcycle festival, so the placed looked busy. After they left on Sunday, the town looked almost deserted. The price we paid made me a little worried about the room because it was so cheap. But the room was nice, clean, large room. We were on the 20th floor so we had a great view. So for the price, it was worth it. We only slept there because it was boring and there was more excitement and more people at the other hotels, like the El Dorado, circus circus, and the sands. We stayed on the East side, and it just seemed empty on the casino floor, no place to get a cup of coffee in the morning...in fact all I saw was a Quiznos and the little store, always seemed to be close. And there was a coffee pot in the room but you had to pay 1.50 for coffee. and the coffee they had was all decaf, why bother! Heading over to the west side....hmmm, not much different, there was a Starbucks, the buffet and a restaurant. We ended up at the El Dorado which had a food court between that, Circus Circus and the Silver Legacy. They had some places where you just grab a quick sandwich, or pop corn, ice cream, coffee. I don't know why Harrahs, can't provide that type of service.

The front desk, was okay. We had asked for information on things to do and I was handed a brochure on "A" show!! I also had to go back to ask another person if they have any tours or something to do, she referred me to the bell hop desk. Yep! Anyway, they were so nice and so helpful. They had information on tours, and offered up a suggestion to take the Sierra Comstock tour, which we did and loved. Why the front desk, upon check in, doesnt offer up info like that is beyond me. A map of the hotel would have been nice, for that matter any information other than your room number.

We had booked our last night at the Comfort Inn by the airport, but had to return our car the day before. So we did ask if the shuttle could drop us off, since they do go past the airport, but they could only take us to the airport. The Comfort Inn sent their shuttle to pick us up.

So bottom line, Rooms were great, they were clean and a nice size! Price was Really good. The customer service was poor.... Bell hops desk kept them form a poor rating.

  • Stayed: October 2013, traveled as a couple
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Thank GailL256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harrah's Reno

Address: 219 N Center St, Reno, NV 89501-1413
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Reno
#8 Casino Hotel in Reno
Price Range: $58 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Harrah's Reno 3.5*
Number of rooms: 928
Official Description (provided by the hotel):
Harrah’s Reno Hotel and Casino is a complete destination with everything you want for fun, with seven mouth-watering restaurants, a 60,000 sq. ft. casino and headline entertainment. Check in to one of our 928 beautifully appointed rooms and have a great stay when you Come Out and Play! ... more   less 
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Also Known As:
Harrah`s Reno Hotel Reno
Harrahs Hotel Reno
Reno Harrahs Hotel
Harrahs Reno

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