We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Dale Lucas July 23rd”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Best Western Plus Boomtown Casino Hotel
Ranked #14 of 64 Hotels in Reno
Reviewed July 29, 2014

The only thing that happened was we had to call for bath towels 2 times.
I guess you ran out during cleaning. The food was excellent in both restaurants. Everyone was friendly & courteous. We will come again.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Marilynn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patty E, Front Office Manager at Best Western Plus Boomtown Casino Hotel, responded to this reviewResponded August 4, 2014

Dear Marilyn,

Thank you for reaching out to us here at Boomtown Casino Hotel. We always appreciate and value what our guests have to say. We pride ourselves on our guest service and are always looking for way to improve. We are happy to hear that you enjoyed your stay with us.

Again, thank you for taking the time to share your experiences with us. We look forward to seeing you again soon.

Sincerely,
Patty Elam
Executive Administrator for
Rob Medeiros
CEO/General Manager
Boomtown Casino Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (3,567)
Traveler rating
Traveler type
Time of year
Language

2,189 - 2,195 of 3,567 reviews

Reviewed July 29, 2014

the housekeeping service didn't provide the room with towels, I have to call housekeeping 3x but the phone kept on ringing, so I hanged up the phone and called the front desk 2x to ask for some towels. Housekeeping delivered them late at night. I also made a request if they could put me in a room not far from the elevator, because of my disability, but my request wasn't granted.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Marie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patty E, Front Office Manager at Best Western Plus Boomtown Casino Hotel, responded to this reviewResponded August 1, 2014

Dear Marie,

Thank you for reaching out to us at Boomtown Casino Hotel. We always appreciate and value what our guests have to say. We pride ourselves on our guest service and are always looking for ways to improve.

We apologize that your stay with us was not what you expected. When you get a moment, please call me at 775-345-8726. I would like to get some more details that will help me direct your information to the appropriate departments.

Again, thank you for taking the time to share you experience with us. I personally look forward to hearing from you soon.

Sincerely,
Patty Elam
Executive Administrator for
Rob Medeiros
CEO/General Manager
Boomtown Casino Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2014

my favorite food to eat there is the 9.99 t bone steak. cooked perfect!! and used my mailer coupon for additional savings. i have been coming to boomtown with family since the 80 s. the rooms are always clean and fresh. everyone i run into there working are pleasant and friendly. i really enjoy the free play raffle on fri,sat sun. i won a few times. it was pretty cool to get free action! i havent had a bad trip to boomtwn ever. i usually go there once a mnth. its always a good getaway.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Domingo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patty E, Front Office Manager at Best Western Plus Boomtown Casino Hotel, responded to this reviewResponded August 4, 2014

Dear Russell,

Thank you for reaching out to us here at Boomtown Casino Hotel. We always appreciate and value what our guests have to say. We pride ourselves on our guest service and are always looking for way to improve.

We are happy to hear that you enjoyed your stay with us. And since you took the time to let us know and write nice comments about us, we want to extend to you $20 in Free Play that will be added to your account that you can use on your next visit with us.

Again, thank you for taking the time to share your experiences with us. We look forward to seeing you again soon.

Sincerely,
Patty Elam
Executive Administrator for
Rob Medeiros
CEO/General Manager
Boomtown Casino Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2014

Food was Great, Room was just what I needed, Staff was outstanding and friendly. Slots was very tight for all of the money I put in, they gave me very little back to play on, had to just keep adding more money out of my pocket.But had a Great time . Very Relaxing.

  • Stayed: July 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Brenda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patty E, Front Office Manager at Best Western Plus Boomtown Casino Hotel, responded to this reviewResponded August 4, 2014

Dear Brenda,

Thank you for reaching out to us here at Boomtown Casino Hotel. We always appreciate and value what our guests have to say. We pride ourselves on our guest service and are always looking for way to improve.

We are happy to hear that you enjoyed your stay with us. And since you took the time to let us know and write nice comments about us, we want to extend to you $20 in Free Play that will be added to your account that you can use on your next visit with us.

Again, thank you for taking the time to share your experiences with us. We look forward to seeing you again soon.

Sincerely,
Patty Elam
Executive Administrator for
Rob Medeiros
CEO/General Manager
Boomtown Casino Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2014

We were very pleased with the cleanliness of our room. While the staff was friendly when we approached them, no one went out of their way to make sure that we were enjoying our time or if there was anything they could help with. The room was very clean but the bed was not very comfortable. We would probably go back for a visit.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Brent And Chris... B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patty E, Front Office Manager at Best Western Plus Boomtown Casino Hotel, responded to this reviewResponded August 4, 2014

Dear Brent, and Christy,

Thank you for reaching out to us here at Boomtown Casino Hotel. We always appreciate and value what our guests have to say. We pride ourselves on our guest service and are always looking for way to improve. We are happy to hear that you enjoyed your stay with us.

Again, thank you for taking the time to share your experiences with us. We look forward to seeing you again soon.

Sincerely,
Patty Elam
Executive Administrator for
Rob Medeiros
CEO/General Manager
Boomtown Casino Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2014

Had a free room took advantage of it and enjoyed every minute. Room was clear, bed and pillows soft and comfortable. Service was great as well as the food at the Buffet and Cafe. Great place to visit.and will be coming back.





  • Stayed: July 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Anita L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patty E, Front Office Manager at Best Western Plus Boomtown Casino Hotel, responded to this reviewResponded August 4, 2014

Dear Anita,

Thank you for reaching out to us here at Boomtown Casino Hotel. We always appreciate and value what our guests have to say. We pride ourselves on our guest service and are always looking for way to improve.

We are happy to hear that you enjoyed your stay with us. And since you took the time to let us know and write nice comments about us, we want to extend to you $20 in Free Play that will be added to your account that you can use on your next visit with us.

Again, thank you for taking the time to share your experiences with us. We look forward to seeing you again soon.

Sincerely,
Patty Elam
Executive Administrator for
Rob Medeiros
CEO/General Manager
Boomtown Casino Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2014

Good place to go and have fun as well as a get a restful sleep away from stress! I go with a friend to run away for the weekend! The rooms are clean and well set up. There is not much smoking in the casino and so it is easy to breathe. The food is excellent and reasonably priced! Players club benefits and offers are great and tempting to go back again! Downsize only is that the machines take much more than it gives back! Try not to gamble cause you can lose more than you paid for the stay!

  • Stayed: July 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Teresita A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patty E, Front Office Manager at Best Western Plus Boomtown Casino Hotel, responded to this reviewResponded August 4, 2014

Dear Teresita,

Thank you for reaching out to us here at Boomtown Casino Hotel. We always appreciate and value what our guests have to say. We pride ourselves on our guest service and are always looking for way to improve.

We are happy to hear that you enjoyed your stay with us. And since you took the time to let us know and write nice comments about us, we want to extend to you $20 in Free Play that will be added to your account that you can use on your next visit with us.

Again, thank you for taking the time to share your experiences with us. We look forward to seeing you again soon.

Sincerely,
Patty Elam
Executive Administrator for
Rob Medeiros
CEO/General Manager
Boomtown Casino Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Reno hotels
8.0 mi away
Circus Circus Reno
Circus Circus Reno
#13 of 64 in Reno
6,839 reviews
9.8 mi away
Grand Sierra Resort and Casino
8.2 mi away
Harrah's Reno
Harrah's Reno
#19 of 64 in Reno
4,081 reviews
Show Prices
Show Prices
Show Prices
7.8 mi away
The Sands Regency Casino Hotel
9.7 mi away
La Quinta Inn Reno
La Quinta Inn Reno
#18 of 64 in Reno
664 reviews
4.1 mi away
Hampton Inn & Suites Reno West
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Boomtown Casino Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Boomtown Casino Hotel

Address: 2100 Garson Rd, Reno, NV 89439-8007 (Formerly Boomtown Hotel & Casino)
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Reno
#7 Casino Hotel in Reno
#15 Business Hotel in Reno
Price Range: $65 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Boomtown Casino Hotel 2.5*
Number of rooms: 316
Official Description (provided by the hotel):
The newly renovated 316 guest rooms at the Best Western Plus(R) Boomtown Casino Hotel have plenty of space for rest and relaxation, featuring mountain and valley views. The rooms offer Serta(R) pillowtop beds, flat screen televisions, Wi-Fi access, a fridge, coffee makers and a microwave along with spacious bathrooms. All the casino action, entertainment and restaurants are just steps away. Great restaurants on-site include the new Steakhouse, Mel's Diner, The Famous Lobster Buffet, Market Fresh Deli, Baja Mexican and Peet's Coffee. There is non-stop gaming, nightly live entertainment, an indoor and outdoor pool, family fun center and clean and comfortable rooms are everything visitors need for a fun and relaxing stay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Best Western, Hotels.com, Ctrip TA, Travelocity, Expedia, Priceline, Hotwire, Orbitz, Cheap Tickets, Cancelon and TripOnline SA so you can book your Best Western Plus Boomtown Casino Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Boomtown Hotel And Casino
Boomtown Nevada
Boomtown Nv
Boomtown Hotel Reno
Boomtown Hotel Casino

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing