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Best Western Plus Boomtown Casino Hotel
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Reviews (3,652)
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2,365 - 2,370 of 3,652 reviews
Reviewed July 11, 2014

My home away from home! Love Boomtown and will be back again. Comfortable clean rooms, friendly staff and great food. We typically visit Boomtown 2 to 3 times per year and have never been dissapointed!

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patty E, Front Office Manager at Best Western Plus Boomtown Casino Hotel, responded to this reviewResponded August 4, 2014

Dear James,

Thank you for reaching out to us here at Boomtown Casino Hotel. We always appreciate and value what our guests have to say. We pride ourselves on our guest service and are always looking for way to improve.

We are happy to hear that you enjoyed your stay with us. And since you took the time to let us know and write nice comments about us, we want to extend to you $20 in Free Play that will be added to your account that you can use on your next visit with us.

Again, thank you for taking the time to share your experiences with us. We look forward to seeing you again soon.

Sincerely,
Patty Elam
Executive Administrator for
Rob Medeiros
CEO/General Manager
Boomtown Casino Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2014

Great weekend getaway. Good location and very good return for the price. The staff was always helpful and courteous. Food at the restaurant is very good. Wouldn't mind looser slots. Over all a great place to get away from it all for a couple of days.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Carole A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patty E, Front Office Manager at Best Western Plus Boomtown Casino Hotel, responded to this reviewResponded August 4, 2014

Dear Carole,

Thank you for reaching out to us here at Boomtown Casino Hotel. We always appreciate and value what our guests have to say. We pride ourselves on our guest service and are always looking for way to improve.

We are happy to hear that you enjoyed your stay with us. And since you took the time to let us know and write nice comments about us, we want to extend to you $20 in Free Play that will be added to your account that you can use on your next visit with us.

Again, thank you for taking the time to share your experiences with us. We look forward to seeing you again soon.

Sincerely,
Patty Elam
Executive Administrator for
Rob Medeiros
CEO/General Manager
Boomtown Casino Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2014

we had a great time, and will come back soon, everybody was nice, food was great. wow, I cant believed I never stayed before, it was a great stayvacation, my grandson really in joyed the games, he is to young to play the game, he still had fun.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Jenny R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patty E, Front Office Manager at Best Western Plus Boomtown Casino Hotel, responded to this reviewResponded August 4, 2014

Dear Jenny,

Thank you for reaching out to us here at Boomtown Casino Hotel. We always appreciate and value what our guests have to say. We pride ourselves on our guest service and are always looking for way to improve.

We are happy to hear that you enjoyed your stay with us. And since you took the time to let us know and write nice comments about us, we want to extend to you $20 in Free Play that will be added to your account that you can use on your next visit with us.

Again, thank you for taking the time to share your experiences with us. We look forward to seeing you again soon.

Sincerely,
Patty Elam
Executive Administrator for
Rob Medeiros
CEO/General Manager
Boomtown Casino Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2014

I love this place. we come here all the time with our daughter. she plays in the fun center. used the pool at the koa this time and it was well kept. will always return here. they do need to update their fun center for the kids.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank K U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patty E, Front Office Manager at Best Western Plus Boomtown Casino Hotel, responded to this reviewResponded August 4, 2014

Dear Kimberly,

Thank you for reaching out to us here at Boomtown Casino Hotel. We always appreciate and value what our guests have to say. We pride ourselves on our guest service and are always looking for way to improve.

We are happy to hear that you enjoyed your stay with us. And since you took the time to let us know and write nice comments about us, we want to extend to you $20 in Free Play that will be added to your account that you can use on your next visit with us.

Again, thank you for taking the time to share your experiences with us. We look forward to seeing you again soon.

Sincerely,
Patty Elam
Executive Administrator for
Rob Medeiros
CEO/General Manager
Boomtown Casino Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2014

The Hotel was good but the room and ailes cleanliness is below average, you can see stains and scratches on the walls, at our room there were stains on the walls where the garbage cans are located.

Thanks for the complimentary room

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Renato S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patty E, Front Office Manager at Best Western Plus Boomtown Casino Hotel, responded to this reviewResponded July 25, 2014

Dear Boomtown Guest,

Thank you for reaching out to us at Boomtown Casino Hotel. We always appreciate and value what our guests have to say. We pride ourselves on our guest service and are always looking for ways to improve.

We apologize that your stay with us was not what you expected. When you get a moment, please call me at 775-345-8726. I would like to get some more details that will help me direct your information to the appropriate departments.

Again, thank you for taking the time to share you experience with us. I personally look forward to hearing from you soon.

Sincerely,
Patty Elam
Executive Administrator for
Rob Medeiros
CEO/General Manager
Boomtown Casino Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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