Worse hotel experience of my life. Rude, poorly trained staff. Advertised "newly renovated" but I never saw it. The carpets are dirty and stained, wall paper starting to peel from the walls. Waited several hours for a non-smoking room to become available and then was put in a smoking room. 24-hours without water!!!!! Continued to check guests into rooms without water and did not notify the guests. Surprise! My friends used the public restroom in the lobby and my shower. The Sands refused to compensate the guests for the water issue and would not move anyone to another room.
A friend won two "comp rooms" with her players card and offered one to me. The hotel refused to accept it as my room was "pre-paid." I asked for a credit to my credit card. The front desk supervisor refused and kept the coupon. I would not recommend this hotel to anyone.
- Official Description (provided by the hotel):
- Terrible's Sands Regency offers over 800 guestrooms, including the largest standard guestrooms in downtown Reno, and 700 non-smoking rooms. All hotel guests receive valuable food, beverage, and gaming offers and much more. On-site amenities include salon, wedding chapel, flower shop and ski/bike rental shop. ... more less
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- Also Known As:
- The Sands Regency Hotel Reno
- Regency Hotel Reno
- Regency Hotel Sands