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“Good value”

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The Sands Regency Casino Hotel
Ranked #36 of 64 Hotels in Reno
Reviewed July 9, 2012

Couldn't beat the price, $29 a night! Great location, bathroom clean, comfortable bed, fun outdoor pool. Parking lot looked full but always found a spot. Very handy. Only drawback was smelly 10th floor hallway (smoking floor) but it didn't permeate the room and certainly wasn't enough to affect my review.

  • Stayed: June 2012, traveled with family
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Thank Peggy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 8, 2012

The hotel casino experience are two different things; the hotel and the casino need to be considered together. It's not a good idea rate a hotel simply based on your desire to be close to a casino. I will try to develop some comparisons to good a hotel casino of comparable room price.

For those who complimented the Sands establishment because the rooms have a low cost rate- the room at a hotel casino should be inexpensive because the establishment is making their money in drinks and gaming--this is why a casino works.

My experience-

Parking- While the hotel had multiple floors of parking for those driving in, the hotel did not reserve the parking for hotel guests. The parking served as free public parking for anyone going downtown for the free events and free pool parties. Arriving after 7PM could result in paid public parking about two blocks away for registered guests. Also, there is a ~73" height restriction that the hotel website doesn't describe in the parking garage. If you're driving in, arrive early and drive something tiny.

Registration- I stood in line for 40 minutes to register. The guy at the counter was really nice, but the process was slow. Smoking in the registration area... This is a me personal thing because I have breathing problems and use multiple inhalers types, but if you're going to force people to stand in-line for 40 minutes, it should be a smoke free area. If it is not a smoke free area, warn people on your website that they will be forced to inhale smoke for nearly an hour.

The Hotel Room- The casino hotels of similar room price that I am accustomed to, like the Motorcity Casino Hotel ask during reservations what your desired room temperature is, what type of pillows you would like (firm or soft)... and the room will be set up to your requirements looking like five stars when you walk in the door. The Sands looks is more like Motel 6 rooms with no fridge, no coffee pot, no noise reduction engineering on the windows--low rent and noisy--if your drunk and broke after a hard night of gaming, you probably won't notice. If you're smart and sober you will feel ripped off. Otherwise, the room did have an old cathode ray TV and a telephone that may have been one generation beyond a dial phone. The decor was cookie-cutter theme-less, but the room was clean.

Internet Access- I couldn't check the speed of the WIFI connection because they wanted about $6.00 per hour to access the Internet and I won't pay that; I'm insulted that they wanted extra for WIFI. Even if you just wanted 5 minutes to check your email, it was going to cost you the whole hour. I understand that it's a casino, and the establishment wants their guest downstairs gaming rather than surfing, but this approach is wrong and considered price gouging by those still sober. I'll check my email on my phone and go to another casino to gamble just to smite you.

The Casino- Using the Motorcity Casino at similar price again for comparison. The casino at the Motorcity has holes in the floor blowing air upward with holes in the ceiling sucking air in. Subsequently, you always have fresh air flow and even if there is a smoker right next to you, you won't notice. At the Sands, you suck in whatever the person next to you is blowing out--it sucks and blows. The games are games; won't rate those.

Buffet- This is the first time I have ever walked up to a buffet, turned around and walked away. Try to image a Chinese buffet in the ghetto section of town. That's it.

Elevators- Holy WACK! There are two wings and each wing has two tiny elevators. A smart programer always has one elevator going to the ground level. Not the case here. Each elevator chased each floor call and was slow to boot. This prompted me to take the emergency exit stairs. I found that the south end of the west wing existed straight into the casino and the north end right into an employee's only area where security questions you for being in an employee only area. Neither fire exit gets you out of the building without entering a potentially fire filled area. If this hotel ever does have a fire, I doubt that the people upstairs can safely get out. THERE, it's in writing, I stand by it.

It was a really bad experience for me. I expect the room and the gaming area to be on par with each other, not one substandard and the other even worse. The Sands was a low rent hotel built on top of a casino that has poor ventilation and emergency exits that may or may not work during an emergency. If you go down the emergency exit that leads into the employee's only area, there is a green sign with blue lettering that tells the employees to always wish the guests good luck. So I will too, GOOD LUCK!!!

I wish I had something better to say.

Room Tip: Spend a little more money on a better place.
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  • Stayed: July 2012, traveled as a couple
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2  Thank REX C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2012

Human nature says there will be two types of reviewers. Those who had an absolutely horrid stay and those who were treated like royalty. My review is centric. I had an average stay at an average hotel. After booking this hotel for one night I read the reviews. Oh no I thought, I have to pick up Lysol and bug spray and febreeze, lol. The hotel room in the dynasty wing on the 8th floor was fine. Nothing special, but nothing bad either. Just a clean hotel room, no odors and a comfy bed. At check-in I asked for a higher floor, staff had no issue accommodating this (post July 4th weekend).
If you can get a good deal, stay here. If at check-in you're room is. It to your liking, tell them to Change it.
On another note, I was really surprised by some reviewers who slept in the rooms they described. Either get the room changed or ask for a refund, go somewhere else and post up a review. But you should never stay at a filthy moldy smelly room, it's not worth your health.

  • Stayed: July 2012
    • Value
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Thank RDRR1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2012

We decided to stay in Reno for the value lodging. We day tripped each day to Lake Tahoe, Donner Lake and Fallen Leaf lake. It was about the price of a campsite! Clean, big room, a great value. Our room was quiet, though AC was a bit noisy, we couldn't hear any other guests. We are going to make this a summer tradition. We hiked, boated and kayaked. The Riverwalk in Reno is fun too. Highly recommend this trip!

Room Tip: Ask for the Dynasty Tower
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  • Stayed: July 2012, traveled as a couple
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Thank BnRLovetosail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2012

We stay at the Sands whenever we're in Reno. The rooms are a great price, the pool is well equipped, and the hotel is walking distance to the river and downtown area, as well as being 2 blocks from Starbucks.

Room Tip: Try the Dynasty tower--the rooms are spacious, and the furniture is nice.
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  • Stayed: July 2012, traveled as a couple
    • Value
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Thank Eric T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2012

Had an excellent stay at this place, the first couple days we were stuck on the pet floor so we were awoken by barking dogs, called the front desk and we got moved right away to the Dynasty Tower 11th floor with a view of downtown, the air conditioning kept the room just perfect was a great room. The casino was good too, won money everyday & the steak & eggs breakfast at Mels for $5.99 was awesome! I would stay in this place again without a doubt!

Room Tip: Get a room in the Dynasty Tower facing downtown for sure.
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  • Stayed: July 2012, traveled with friends
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Thank Anacortes42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2012

First let me say that by 'great value' I mean that the Sands Regency is your local hometown hotel casino. The casino has good slot selection, table games....the bars are well staffed with good people....the restaurants have good food and good service....the hotel is clean and comfortable....and VERY reasonably priced!!

Room Tip: We get emails with great room rates through the A-Play club. A great breakfast in Mel's is not o...
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  • Stayed: June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank S T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Sands Regency Casino Hotel

Address: 345 N Arlington Ave, Reno, NV 89501-1132
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Casino Hotel in Reno
Price Range: $49 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Sands Regency Casino Hotel 3*
Number of rooms: 836
Official Description (provided by the hotel):
Terrible's Sands Regency offers over 800 guestrooms, including the largest standard guestrooms in downtown Reno, and 700 non-smoking rooms. All hotel guests receive valuable food, beverage, and gaming offers and much more. On-site amenities include salon, wedding chapel, flower shop and ski/bike rental shop. ... more   less 
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Also Known As:
The Sands Regency Hotel Reno
Regency Hotel Reno
Regency Hotel Sands

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