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Condominiums at this property are owned and operated by several different management companies, so quality and service standards may vary. If you wish to book a specific unit or a unit owned or managed by a specific company, please ask about that unit before booking your trip.

“Easy in and out” 4 of 5 bubbles
Review of Grand Sierra Resort and Casino

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Grand Sierra Resort and Casino
Ranked #9 of 64 Hotels in Reno
GreenLeadersSilver level
Chico
Level Contributor
69 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Easy in and out”
4 of 5 bubbles Reviewed April 5, 2014

This is a remodeled property with comfortable and upgraded appointments. I remember this as the MGM and Hilton before being Renamed the Grand Sierra. The original intent was to make the property into luxury condo apartments but the recession did that plan in. The location to the airport, highway on and off ramps and central location between both downtown Reno and Sparks, makes this an easy in and out. Ample parking, entertainment as well as dining, make the Grand Sierra a great stay. The rates are very competitive and the staff quite helpful. There is a great modeled pool area with bar during summer months. A unique driving range over the lake with a great view south west toward Mount Rose in the Sierra Nevada range. This is a great family destination as well, boasting go kart racing, arcade, movie theater and bowling lanes all on sight. I will definitely stay here again in the future. There is a Starbucks in the lobby, but I strongly recommend the deli cafe next door for greater selections, excellent coffee and much quicker service do to shorter lines.

Room Tip: See comment about deli in body of review
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Charles M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review, April 6, 2014
Hello Charles M,

Thank you for reviewing the Grand Sierra Resort on Tripadvisor. Your feedback with such detail is greatly appreciated. All of our rooms have been newly remodeled, along with the casino, spa, and restaurants. We also have more to come this year, including a nightclub that will rival the top in the country. 2nd street is a great place for a quick bite, and prompt service; we are glad you enjoyed their offerings. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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11,476 reviews from our community

Traveler rating
    6,030
    3,274
    1,339
    507
    326
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3,597
3,553
829
1,534
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,227)
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English first
Chicago
Level Contributor
44 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed April 4, 2014

I'm having such a great time at the Grand Sierra Resort right now that I decided not to wait until I got home to file my latest review.

I've stayed here before, and I'll stay here again. Why? First and foremost, because the people who work here are absolutely great.

Stupid me forgot to get the name of the airport shuttle driver (I climbed aboard at 9:45 p.m. Friday) but he deserves a shout-out for his courteous and timely service.

Next up, Scott at the front desk not only met my special room requests -- he exceeded them -- by finding me a high-floor (Summit) room with a great view of downtown Reno and the Sierra. Thanks, Scott -- and enjoy the Reese Cups!

When I walked into my room, it was spotless (for example, the inside of the mini-fridge looks as clean as brand new). It was also very comfortable and equipped with more amenities than I probably deserve. Thank you housekeeper!

Also, a big thanks to bartender at the Elevator Bar and the cocktail servers throughout the casino floor (especially the server who fulfilled my "light on the salt, heavy on the booze" margarita request). The fast and friendly service they provided is very much appreciated.

Bottom line? I heart this place!

Room Tip: High floor facing downtown
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  • Stayed April 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ramblegamble77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review, April 5, 2014
Good afternoon Ramblegamble77,

Thank you for such a phenomenal Tripadvisor review! We are delighted that you are having such a great time at the Grand Sierra Resort. We pride ourselves on our customer service, and I am glad that we exceeded your expectations. Thank you for mentioning our valued associates; we will make sure they are all recognized accordingly for their fantastic service. We have many renovations happening this year, including a nightclub that will rival the top in the country. We look forward to welcoming you back in the near future!
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Reno, Nevada
1 review
5 of 5 bubbles Reviewed April 3, 2014 via mobile

They beverage department must being doing well.i
say.that because not like others casinos we was able to get anything that we want for complementary drinks when we were gamblingvery friendly services .but when we were sitting in the bar(@scalleter) we notes how hard was for the cocktail services to get they beverages to take out in the floor when was 6 ladys for one bartender and he has to services the bar also. Congratulations ladys for all yuor hard work .me and my husbund appreciate

Stayed March 2014, traveled as a couple
Helpful?
Thank jordan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review, April 5, 2014
Hello Jordan D,

Thank you for the Tripadvisor review. We are glad that you enjoyed your time at the Grand Sierra Resort! We truly value our associates and pride ourselves in our customer service. The beverage team does work extremely hard, thank you for the compliment. We will make sure they are recognized accordingly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfield, California
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed April 2, 2014 via mobile

My son was only 4 month when we went last year... but there was lots of things for family to do like bowling, go karts, the man made beach, movies and arcades... When my son gets older im sure gonna go back to GSR!! We stayed in the Imperial Suite it was like house!! My wife told me we can fit 10 people in here... it had 2 seperate rooms with 2 king beds and 2 couches... 42 in LCD TVs in each room with 20 inch tvs in the bathrooms...

Stayed May 2013
Helpful?
Thank Aldrich Glen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review, April 5, 2014
Hi Aldrich Glen S,

Thank you for the ‘great’ Tripadvisor review. We pride ourselves on being a hotel for all ages. We have so much to offer for children and adults alike. We have quite a few renovation plans lined up for this year including the movie theatre and Funquest arcade. We look forward to having you back to see the improvements in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona, United States
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed April 2, 2014 via mobile

During last year's event, we had a room on the 9th floor. Comparatively, the room on the 4th floor this year was dated and lacking in views, amenities, and size. There was no sofa as there was last year. Lighting in the bathroom was very poor. The shower head was positioned much too low (came up to my breast bone). I tried to take a bath one night and find that the drain would not stay plugged when my feet tested near it. Housekeepers failed to change dirty glasses. Stick with rooms on the 8th floor and up. Summit rooms are beautiful.

Stayed March 2014, traveled with friends
Helpful?
1 Thank Andrew K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review, April 5, 2014
Good afternoon Andrew K,

Thank you for the feedback regarding your most recent stay. We are disappointed to find out that we did not meet all of your expectations. All of our rooms at the Grand Sierra Resort are newly remodeled within the last two years, so it is surprising to find out that you found the room ‘dated’. We will certainly follow up with the appropriate department leaders in regards to the shower and glasses. We hope to see you again for next year’s event so we can exceed your expectations in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
5 of 5 bubbles Reviewed April 2, 2014

Nice view of Reno & mountain ranges covered snow. Clean room & bathroom was spotless. Bed was a lil soft but comfy. Wouldnt hesitate to stay here again. A lil pricy but worth it. Great cafe downstairs called.. 2ND Street Express. Tasty Muffins & full bodied coffee.

Room Tip: Ask for a room on the Airport Side!!
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  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ruby M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review, April 5, 2014
Hello Ruby M,

Thank you for reviewing us on Tripadvisor. We truly appreciate your feedback, and are glad that you enjoyed your visit. Housekeeping does a great job, thank you for the compliment regarding cleanliness. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olympia, Washington
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed April 2, 2014

We enjoyed our stay at this hotel. The rooms were larger than most. They had a single serving coffee pot and complimentary water bottles in the room. The elevators were fast because they section it off by floor. Gaming was okay with the waitresses coming by fairly often and the gym was very large. Didn't use any of the other areas, so can't offer any advice. We would definitely stay here again!!.

Room Tip: Rooms face either the mountains or downtown Reno . . . we selected downtown.
See more room tips
  • Stayed March 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Nancy101965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review, April 3, 2014
Good morning Nancy101965,

Thank you for the “Great hotel” review! We are delighted that you enjoyed your stay. All of our rooms have been newly remodeled in the last two years, and we are glad you are pleased with the new accommodations. We look forward to welcoming you back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Sierra Resort and Casino

Property: Grand Sierra Resort and Casino
Address: 2500 East Second Street, Reno, NV 89595-1200
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Reno
#5 Casino Hotel in Reno
#5 Romantic Hotel in Reno
#5 Luxury Hotel in Reno
#8 Family Hotel in Reno
#10 Business Hotel in Reno
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Sierra Resort and Casino 4*
Number of rooms: 1995
Official Description (provided by the hotel):
Grand Sierra Resort and Casino is located in the heart of Reno/Tahoe - America's Adventure Place. Guests have access to over 40 championship golf courses, 18 legendary ski resorts, hiking, biking and equestrian trails, fishing, boating and guided tours to Tahoe, Carson and Virginia City. GSR is northern Nevada's largest resort destination with 1,995 guest rooms, 850 of them luxury suites. The property offers a wide variety of accommodations for the every day business traveler to the complete family vacation with amenities that include 200,000 square feet of meeting and convention space, branded retail shopping, headliner entertainment, Cineplex, a 50-lane championship bowling center, outdoor thrill rides, aqua golf driving range, the largest casino north of Las Vegas, plus much more. ... more   less 
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Also Known As:
Grand Sierra Hotel Reno
Summit At Grand Sierra Hotel
Summit Reno
Reno Summit

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