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“GSR” 4 of 5 stars
Review of Grand Sierra Resort and Casino

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Grand Sierra Resort and Casino
Ranked #9 of 64 Hotels in Reno
GreenLeadersSilver level
Madison, Indiana, Usa
2 reviews
“GSR”
4 of 5 stars Reviewed November 1, 2013

The upgraded, very large, comfortable room overlooked the pool (filthy looking bottom), golf range, airport and city-nice. Convienent to airport, shuttle and taxi easily available. Casino had plenty of machines (non-smoking area good) and large sports area. Bowling, theater and shopping available on site as well. Desk service needs more staff at all times, had to wait long at check in & out behind one customer. When wake-up call did not go through, security came to our room to insure we were up - excellent.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Skoosh

Helpful?
Thank Evie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review, November 4, 2013
Thank you for taking the time to write a review on Trip Advisor regarding your recent experience at the Grand Sierra Resort. We strive to create the best possible experience for all of our guests. Thank you for your comments and suggestions. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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9,406 reviews from our community

Traveler rating
    4,861
    2,712
    1,125
    439
    269
See reviews for
2,978
2,833
676
1,235
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,129)
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Montesano
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 1, 2013

We had a very nice stay and quick check in and out and Valet speedy. The room was comfortable and clean and I always like more wash cloths so I left a note and the next day I had them...
Always enjoy staying at the Grand Sierra and have been staying there for quite a few years when we go to Reno.

Room Tip: If you go each year and gamble you should get a discount on your rooms but they also have specials s...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Joy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review, November 1, 2013
Hello Joy, thanks for posting your review to TripAdvisor. And thanks for being a repeat guest. We are happy to learn that you enjoyed your stay and the amenities we have to offer. We look forward to serving you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 31, 2013 credit card Amex Card Member Review

Went to be with friends, not because we were interested in this place. The buffet restaurant was OK. The steakhouse was delicious, though I had fish. The room was moderate - not too big, not too small. Definitely what one might expect from a hotel room. Adequate.

Stayed September 2013, traveled with friends
Helpful?
1 Thank Caltd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review, November 1, 2013
Thank you for taking the time to review the Grand Sierra Resort and Casino. We appreciate your business. Please stay with us again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Fernando, California, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 30, 2013

the dealer was off the hook with experience and was never left waiting for for drinks or anything for that matter...and it payed off for me very well.best tables in Reno and i have hit them all.give it try,you will love the environment..

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Justin V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review, October 31, 2013
Thank you for taking the time to review the Grand Sierra Resort and Casino. We are so happy to hear that you had a great experience at the craps table. We look forward to serving you as our guest again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnemucca, Nevada, United States
1 review
5 of 5 stars Reviewed October 30, 2013

Well, it's good place to stay for both long and short visits. All necessary entertainment facilities are there. Apparently they have bowling but I didn't know about. Next time should check it out. What I like about GSR it's a cheap price for high quality.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Maks R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review, October 31, 2013
Thanks for posting your review of Grand Sierra Resort and Casino! It's great to hear that you enjoyed your stay with us! We hope to see you again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Leandro, California
1 review
5 of 5 stars Reviewed October 29, 2013

When we arrived at GSR it was very clean and looked relaxing. Front desk was happy and helpful. We checked in without having to wait. They had a lot front desk clerks that kept the line moving (WHAT A GREATFEELING AFTER A LONG DRIVE). After dropping of our luggage and going to dinner, we return to a few issues that was taken care of with a few minutes. Front desk clerk at 12:30am front desk clerk was very pleasant and willing to help. They sent up housekeeping with in less than 5 minutes. It is great to know that the staff at GSR is there to help and please their customers, and make their stay comfortable and relaxing with no worries. If you don’t smoke it great to know you can gamble without smoke in your face. This the only Hotel that we found in the area that had this. So if you are look for some where to stay in Reno NV. I recommend GSR if you don't smoke. Thank you GSR

Room Tip: Recommend GSR for relaxing
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank lonna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review, October 30, 2013
Thank you for posting your review to TripAdvisor. We are happy to learn that you had an exceptional resort experience at Grand Sierra Resort and Casino. We are extremely proud of the quality of our property and the outstanding service levels our team delivers on a daily basis. We hope we can serve you again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hope, British Columbia, Canada
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed October 29, 2013

My husband and I just returned from a 3 day stay at the GSR. Our suite in the Summit tower was very nice and we were pleased with the amenities in the room. Check in was easy and the staff were helpful. The night we arrived we had dinner at the Elements Buffet and were extremely disappointed. The food was poorly presented and there was limited quantity. The servers were totally disinterested in helping us and we had to hunt around to get utensils and napkins. I was really disappointed in the quality and selection. We did not eat at the casino again while we were there. The casino had a great variety of slots and games. We both were able to play for a long time. The drink staff was great and they were pleasant to deal with. Some of the activities were not available (perhaps because it was mid week) so we did not get to go kart or bungee jump. The valet parking was a nice bonus and we used it each day.

Room Tip: I would suggest that you stay in the summit tower so get a room with a mini fridge and microwave. I...
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Trisha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review, October 30, 2013
Hello Trisha, thank you for your review on Trip Advisor about your recent visit to the Grand Sierra Resort. We strive to create the best possible experience for all of our guests. We are sorry to hear that your experience, as a whole, wasn't exceptional. We'd like to discuss this with you further, please email us at social@grandsierraresort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Sierra Resort and Casino

Property: Grand Sierra Resort and Casino
Address: 2500 East Second Street, Reno, NV 89595-1200
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Reno
#4 Spa Hotel in Reno
#5 Casino Hotel in Reno
#5 Romantic Hotel in Reno
#8 Family Hotel in Reno
#10 Business Hotel in Reno
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Sierra Resort and Casino 4*
Number of rooms: 1995
Official Description (provided by the hotel):
Grand Sierra Resort and Casino is located in the heart of Reno/Tahoe - America's Adventure Place. Guests have access to over 40 championship golf courses, 18 legendary ski resorts, hiking, biking and equestrian trails, fishing, boating and guided tours to Tahoe, Carson and Virginia City. GSR is northern Nevada's largest resort destination with 1,995 guest rooms, 850 of them luxury suites. The property offers a wide variety of accommodations for the every day business traveler to the complete family vacation with amenities that include 200,000 square feet of meeting and convention space, branded retail shopping, headliner entertainment, Cineplex, a 50-lane championship bowling center, outdoor thrill rides, aqua golf driving range, the largest casino north of Las Vegas, plus much more. ... more   less 
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Also Known As:
Grand Sierra Hotel Reno
Summit At Grand Sierra Hotel
Summit Reno
Reno Summit

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