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“Good stay!” 4 of 5 bubbles
Review of Grand Sierra Resort and Casino

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Grand Sierra Resort and Casino
Ranked #8 of 65 Hotels in Reno
GreenLeadersSilver level
Louisville, Kentucky
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Good stay!”
4 of 5 bubbles Reviewed December 15, 2012 via mobile

Stayed at Grand Sierra while on business. Found facility to be adequate. Room was roomy but a bit dated but OK otherwise. A coffee maker and a small refrigerator would have been a plus but not a deal breaker. The staff was pleasant and helpful. Convenient location to airport and downtown just a short drive away. Good value for the $$$ and a "good stay"!

  • Stayed December 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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10,098 reviews from our community

Traveler rating
    5,248
    2,912
    1,190
    457
    291
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3,188
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,172)
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English first
Level Contributor
87 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed December 12, 2012

We were offered a coupon for two free nights, and since we needed to be in Reno, we took advantage of the offer. The section they put us in was the older, rundown section, but clean. Having a free room for two nights limits the complaining, but i wouldn't want to pay for same when other options in Reno are available.

We decided to do the two for one buffet, and were disappointed with the overall quality. The previous night we ate at the Cantina and had a great experience with the food and the service.

Stay away from the bar near the coffee shop. The drinks are small and not poured from the bottle, giving them a strange taste. The Cantina is the place for drinks.

If we were to choose to eat there again, we would eat at the Cantina or Johnny Rocket's and avoild the buffet.

Room Tip: Choose the newer remodeled section. All rooms in the hotel are quiet.
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  • Stayed December 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Manny P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rancho Cordova
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed December 11, 2012

We stayed in one of the newer tower rooms, which were very nice and huge! The art deco decor was pleasant and the amenities in the room (microwave, refrigerator, large couch, oversized chair, flat screen TV) were wonderful. The air conditioning barely worked in our room and two other couples had the same issue. We also had some serious issues with the bathroom as did two other couples staying on the same floor. The bad design of the faucet/sink combo ensures that the water will splash out on you and the floor if the water is turned on more than a trickle. Horrible design. The worst issue was that my blow dryer/brush turned off every 5-10 seconds when I used it as it constantly overheated. My friend had the same issue with her curling iron turning off constantly and they were two rooms down from us. My advice - bring an adapter to use in the bathroom. There are too many amps/volts (?) coming out of the plugs.

The casino is large without being confusing, the bars are attractive and the sports book is huge. The machines were pretty tight, though, so only 1 of 12 of us actually won anything.

We ate at the Cantina one night, which was average, but there are several restaurants on the property so there are choices readily available.

The hotel is not close to any of the other casinos/hotels downtown, so you're not close enough to walk anywhere, but we got a great rate and enjoyed the hotel. Outside, there was a small racetrack and bungy cord ride (?) that must be available in the summer that looked like fun!

Room Tip: Stay in one of the newer tower rooms, and the even numbered rooms will give a view of the mountains.
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  • Stayed December 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LoFro2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lovelock, NV, USA
1 review
5 of 5 bubbles Reviewed December 10, 2012

I stayed at the Grand Sierra Resort in December 2012 and I was thoroughly impressed. I received the highest level of customer service of any trip I've ever been on, including a trip through Europe where I stayed in 4 and 5 star hotels. I locked myself out of my room and was immediately assisted with minimal delay on getting back into my room. The room itself was nice also. It was EXTREMELY spacious and there were even a few chairs and a couch surrounding a coffee table. I booked my travel through their Black Friday special and received two nights for less than $100 and even received two coupons for 2-for-1 at the Elements Buffet. The best part was it was seafood buffet. You can't eat at any upscale buffet in the world for $24 for two people, especially on seafood buffet night! Everything about this trip was perfect and I will ABSOLUTELY be staying with this resort again.

And props to the marketing/public relations team. I found out about the deal through the Twitter website operated by the team and that's why I decided to stay there in the first place. Kudos on a job well done to the staff at GSR!

  • Stayed December 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jeff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed December 10, 2012

Extremeley rude front desk and manager regular rooms need to be updated slot are verry tight gamble else were I sugest Atlantis or Peppermill or Western Village hotel staff not friendley
Spend a little extra to get beter overall service for your money

  • Stayed December 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jayindabay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 9, 2012

We stayed at the resort in December of 2012. We were very impressed with most everything and will definitely be back! We made our reservations through their website on "Black Friday" and recieved AMAZING deals on the rooms!! We stayed in the "Grand Summit Suite" on the 19th floor and were very impressed with the decor, cleanliness, and comfort of the room. The entire bathroom is marble. The shower is wonderful, lots of water pressure (which is important!!) TV in the bathroom, large flat screen in the room. Plenty of space in the double queen room with nice view of the pool and mountains. The pool was closed due to weather being cold, but we wouldn't of wanted to swim anyways. Great deal on breakfast (2 for 1 buffet at Cafe Sierra). Not the best breakfast ever but 10.99 for 2 people, all you can eat. Make your own omelette station and lots of other things to choose from, young children eat for free. We also used a 2 for 1 buffett at Elements Buffet for dinner! Great deal and lots to choose from! Starbucks, 50 lane bowling alley, arcade, shops...all sorts of things to do right at the hotel! Valet parking, bellman to bring everything right to your room, very convenient with the kids! Close to things to do, events center, other casinos. Right off of 395. Would definitely be back! We were very impressed!!!

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mandi12344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reno
1 review
3 of 5 bubbles Reviewed December 9, 2012

I really did not have time to check out the resort. Hope to get back one day and check it out. Sad that the arcade was closed when I was there. The room was fine. Towels are a bit rough. I imagine the place was nice in its hey day. It does seem a bit old and dated. But it is still a fine place to stay. One thing I did not like was the resort fee. I do not even know what it is for. IWhen I booked and payed months in advance it was a seventy dollar charge but by the time all the other fees were tacked on it was close to a hundred dollars. Just be up front with the final cost.

  • Stayed November 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Anon o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Sierra Resort and Casino

Property: Grand Sierra Resort and Casino
Address: 2500 East Second Street, Reno, NV 89595-1200
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Reno
#4 Spa Hotel in Reno
#5 Romantic Hotel in Reno
#5 Casino Hotel in Reno
#8 Family Hotel in Reno
#10 Business Hotel in Reno
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Sierra Resort and Casino 4*
Number of rooms: 1995
Official Description (provided by the hotel):
Grand Sierra Resort and Casino is located in the heart of Reno/Tahoe - America's Adventure Place. Guests have access to over 40 championship golf courses, 18 legendary ski resorts, hiking, biking and equestrian trails, fishing, boating and guided tours to Tahoe, Carson and Virginia City. GSR is northern Nevada's largest resort destination with 1,995 guest rooms, 850 of them luxury suites. The property offers a wide variety of accommodations for the every day business traveler to the complete family vacation with amenities that include 200,000 square feet of meeting and convention space, branded retail shopping, headliner entertainment, Cineplex, a 50-lane championship bowling center, outdoor thrill rides, aqua golf driving range, the largest casino north of Las Vegas, plus much more. ... more   less 
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Also Known As:
Grand Sierra Hotel Reno
Summit At Grand Sierra Hotel
Summit Reno
Reno Summit

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