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“Not Impressive”

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Grand Sierra Resort and Casino
Ranked #7 of 63 Hotels in Reno
Certificate of Excellence
GreenLeadersSilver level
Reviewed June 5, 2012

We stayed on night before a flight out of Reno.
This is NO in-room coffee.
There were black hairs on the bathroom floor.
It is a convenient location to the airport and they have a free shuttle.
It is a casino and there is smokers everywhere. Don't count on staying smoke-free.

  • Stayed: May 2012, traveled with friends
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Thank DeanneD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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14,460 - 14,466 of 14,802 reviews

Reviewed May 30, 2012

Grand Sierra Resort and Casino has some of the most top-notch dining available. The food is fresh, beautiful and delicious! I felt like royalty. The Sushi Bar was out of this world!

Room Tip: Ask for a room in the new Summit tower
See more room tips
  • Stayed: May 2012, traveled with family
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1  Thank Carola R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2012

We are disappointed that the rv park has gotten no attention since the KOA affiliation was dropped. The shrubs are in very poor condition. There are no longer potted flowers around and areas of it have become cluttered with old hotel debris. The pavement is alligatoring badly in some areas. Hopefully they will clean it up with current hotel renovations. There is also no cable service for rv's. When rv'ing we will stay elsewhere in the future, but in the hotel, rooms were clean and modern. We have only stayed in suites here. The hotel general public areas are looking very modern with new carpet, seating areas and many lighting modernizations. The pool beach area was clean and well staffed. The movie theater is nice although sofa seating could use new coverings as the current is well worn. One can't complain for a $3 show. Bowling is great. Overall, tons to do and well priced. Excellent quality food in buffet for weekend dinner.

  • Stayed: May 2012, traveled with family
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Thank Lv2BTraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2012

There are so many lovely hotels in Reno. Why even bother going to Grand Sierra. It's not so grand. Buffet was not good either.

  • Stayed: May 2012
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1  Thank MrsNjoku6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2012

We have stayed here twice. Both times at the beginning of May, 2011 & 2012. We paid the extra for a 'Summit' room. Not sure what the extra was for. The first room had what appeared to be black electrical tape around the edges of the night stands and desk. The room had seen lots of hard use. The refrigerator was misnamed as it was really a freezer and ruined all of our food.

And, watch out for the surprise 'resort fee'. This they add on for the use of the exercise room, which we never even saw and a bottle of water. Keep the water and give me my money back.

If this were not the hotel where the convention we go to is held we would never stay here. When my husband called to ask about the charges on our credit card bill, after leaving him on hold for 10 minutes they were rude to him. Not a good way to run a business.

Stayed: May 2012, traveled with friends
2  Thank Beazor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2012

We often stay at this resort mid-way through our road trips and we have never been disappointed. The rooms are clean, spacious, and quiet. There are plenty of restaurants to choose from in this family-friendly environment, as well as many activities for youngsters. We didn't notice the remodel that other reviewers mentioned. We pay attention to the comfort in our room, and it it has always been spot on. Keep up the good work GS!

  • Stayed: May 2012, traveled as a couple
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Thank southbaytravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2012

We came and stayed on a holiday weekend I understand that they were totally booked however their elevators suck not to mention they do not have stairs to get to every floor they are like every other hotel they just want your money and screw how comfortable you are!

  • Stayed: May 2012
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Thank Shannie81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Sierra Resort and Casino

Address: 2500 E 2nd St, Reno, NV 89595-1200
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Reno
#4 Luxury Hotel in Reno
#4 Casino Hotel in Reno
#5 Romantic Hotel in Reno
#6 Best Value Hotel in Reno
#8 Family Hotel in Reno
#10 Business Hotel in Reno
Price Range: $71 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Sierra Resort and Casino 4*
Number of rooms: 1995
Official Description (provided by the hotel):
Grand Sierra Resort and Casino is located in the heart of Reno/Tahoe - America's Adventure Place. Guests have access to over 40 championship golf courses, 18 legendary ski resorts, hiking, biking and equestrian trails, fishing, boating and guided tours to Tahoe, Carson and Virginia City. GSR is northern Nevada's largest resort destination with 1,995 guest rooms, 850 of them luxury suites. The property offers a wide variety of accommodations for the every day business traveler to the complete family vacation with amenities that include 200,000 square feet of meeting and convention space, branded retail shopping, headliner entertainment, Cineplex, a 50-lane championship bowling center, outdoor thrill rides, aqua golf driving range, the largest casino north of Las Vegas, plus much more. ... more   less 
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Also Known As:
Grand Sierra Hotel Reno
Summit At Grand Sierra Hotel
Summit Reno
Reno Summit

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