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“Excellent customer service”

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Comfort Inn & Suites Airport
Ranked #14 of 64 Hotels in Reno
Certificate of Excellence
Jackson
1 review
“Excellent customer service”
4 of 5 bubbles Reviewed February 27, 2009

Like a coke for breakfast and the machines were broke. The man at the front desk brought me a coke in every morning, no charge!

  • Stayed February 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank surveyljunkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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323 reviews from our community

Traveler rating
    171
    109
    33
    4
    6
See reviews for
80
115
29
68
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • German first
  • Russian first
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  • Any
English first
Fresno, CA
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 11, 2009

My husband and I based upon Trip Advisor reviews stayed at this hotel in Jan. for a 3-day conference stay. We were not disappointed. The staff was outstanding beginning with the very kind and helpful desk staff, friendly shuttle driver and then the breakfast staff. There was never an empty entry dish for the breakfast in the mornings. The staff serviced it regularly, cleaned the tables regularly, and made sure everything was well stocked. The breakfast was just right: selection of fresh fruit, oatmeal, waffles, omelets, bacon, toast, sweet rolls, etc. and of course coffee and juice. Also freshly baked cookies as you arrived in the afternoon and evenings. We were very pleased.

La Vecchia (?) was mentioned in some other TA reviews - all I can say is GO. The food was outstanding - and yes the brown butter sage sauce on anything there is fabulous. We also enjoyed an Indian restaurant in a shopping center behind the hotel with the word Chutney in it I believe. It was the best Indian food we have ever had.

  • Stayed January 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank georgiern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reno, Nevada
Level Contributor
2 reviews
5 of 5 bubbles Reviewed January 9, 2009

We stayed one night at this hotel. The neighborhood is nothing to crow about, and the hotel itself looks like any standard econo-hotel. The rooms were clean, everything was presentable, easy parking, easy access to the airport.

What stands out? The staff and their willingness to assist. They were absolutely superb. Friendly, caring, helpful. I highly recommend this hotel. It's nothing fancy, but it gets it right where it counts.

If you're in Reno for fun, then maybe you'd be better served to look at one of the casino hotels. If you're in town with kids, or don't want the smoke, or hassles of valet parking and tipping everyone in sight, or just in town for business alone, then this is absolutely the place to stay.

  • Liked — Clean, friendly staff.
  • Disliked — Neighborhood is strictly business.
  • Stayed January 2009, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Tripster101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westhampton Beach
Level Contributor
3 reviews
5 of 5 bubbles Reviewed December 29, 2008

We arrived in Reno late at night and would be leaving early in the morning a week later. Our week long destination was Lake Tahoe. I picked this hotel because of it's proximity to the Reno Airport. What a lucky pick indeed! The rooms were spacious with all the amenities you could want. The shuttle will take you anywhere within a two mile radius. The staff was ultra friendly. The rooms were very clean, the beds awesome. Breakfast buffet was served with real plates and real utensils. I don't think I could have asked for more. They deserve all the praise they get. Awesome!

  • Stayed December 2008, traveled as a couple
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank MarathonQueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Fe, New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 11, 2008

Stay here - this hotel was excellent in all regards - service, cleanliness, quiet, comfortable and close to the airport and downtown. As a professional traveling more than 130 days a year this hotel was a real gem, and on this trip I didn't rent a car so the hotel shuttle took me to my conference, resturants, and to the downtown "river walk" area at no extra charge. I refuse to eat in casino's, and the staff offered a lot of great recommendations for meals from local eateries. They treated me like a long-lost friend and offered great service without hesitation. The shuttle driver even opened and closed the van door for me, really nice. Obviously, I'll stay here again without hesitation. By the way, I prefer local "down-home" breakfasts, and the staff drove me to "PJ's" to get a large serving of home fries, pancakes, bacon, and eggs that hit the spot. In contrast, I prefer a "finer" dinner and the staff made several recommendations that turned out very well. Enjoy!!!!

  • Liked — Comparable to Marriott Courtyard properties
  • Stayed November 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank arroyoryder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, Ca
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed November 8, 2008

Conveniently located, quiet, non-casino new, three story. The stand-out here is flawless service. The level of personal, gracious, responsive service equal of Ritz Carlton or similar. The young staff is perfectly trained and accurate in their info, recommendations. The accommodations are light, immaculate--but it of course is a Comfort Inn--similar to Holiday Inn Express, Hampton, etc--not a luxury hotel. But it could not be more comfortable. Close to downtown Reno and casinos if you like, close to airport, free shuttle (anytime you want to go) to airport or other locations, like downtown. Full breakfast buffet is fine. No pool.

  • Liked — service, new, comfortable, location
  • Disliked — I liked everything for what it is, it's perfect
  • Stayed November 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Member25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
1 review
5 of 5 bubbles Reviewed November 2, 2008

Chose this airport hotel based on good reviews here.

I was not disappointed.

After arriving very late on a delayed flight... with suitcase lost... hotel was great. Airport shuttle was accommodating. Room was clean and functional for business travel. Staff was hospitable and helpful with gratis supplies for a suitcaseless traveler.

I've stayed at hotels with more stars that could use customer service lessons from the staff here.

Stayed October 2008
Helpful?
Thank afbtt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Airport

Property: Comfort Inn & Suites Airport
Address: 1250 East Plumb Lane, Reno, NV 89502
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Reno
#8 Romantic Hotel in Reno
#11 Business Hotel in Reno
#12 Family Hotel in Reno
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites Airport 2*
Number of rooms: 59
Reservation Options:
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Also Known As:
Comfort Inn & Suites Airport Hotel Reno
Comfort Inn And Suites Airport
Comfort Inn Airport
Comfort Inn Reno
Reno Comfort Inn

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