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“Perfect location close to airport, clean rooms”

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Comfort Inn & Suites Airport
Ranked #17 of 64 Hotels in Reno
Certificate of Excellence
Levittown, Pennsylvania, United States
Level 3 Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Perfect location close to airport, clean rooms”
Reviewed October 6, 2013

We arrived in Reno and could only find a room close to airport because of Street Vibrations motorcycle festival. I wasn't sure if it was going to be the best place to stay. It was! Check in and out was fast, no issues. The rooms were clean, and a nice size. The front desk, and I am sorry I didn't get names, they were so nice, so friendly, helpful, and accommodating. We had booked for one night, and then were heading to a casino in town. The bed was comfy, hotel was quiet, nice breakfast and breakfast area. At this time we didn't need shuttle service. They did offer it if we needed to go anywhere within 2 miles, but we had our car during the first visit. We have been on the road for a few Weeks, so I did need to use the laundry room. That was very clean, right on the first floor near the front desk, and you needed your room key to get in there. So I felt safe while using it. When we couldn't get a flight out of Reno when we wanted, we had to stay an additional day, so we re-booked at this same hotel for our last night in Reno. (That should tell you we were happy here). When the hotel we were staying at said they couldn't take us to the comfort inn, (which their shuttle passed on way to the-airport) we called the Comfort Inn and they were more than happy to come pick us up at the casino and bring us back to their hotel. Very nice group of people. I would recommend this hotel to anyone who asked.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GailL256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, Manager at Comfort Inn & Suites Airport, responded to this review, October 8, 2013
Dear GailL256,

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you visit.

Kind Regards,

Sarvpreet S Bains
GM
Comfort Inn and Suites Airport Reno
775-682-4444
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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334 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
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English first
Albertville, Alabama
Level 6 Contributor
141 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed October 6, 2013

Stayed there in July 2013. This property is extremely close to the airport. One literally turns right out of the parking lot and the airport is directly straight ahead. The room was clean, but the property looked dated. The staff was nice. There was one instance when we were awaked in the middle of the night by the sound of people stomping around in the room above. Fortunately, it did not last long. The continental breakfast was very good, with a large assortment of food items including hot ones. The only negative is that one cannot turn left out of the parking lot. One has to turn right, then make a U-turn if one wants to travel to downtown Reno. I do not know if this is legal, but no one took issue with it. There is no airport noise. We felt safe there and would stay there again.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank drj999999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, Manager at Comfort Inn & Suites Airport, responded to this review, October 8, 2013
Dear drj999999,

Thank you for taking the time to complete a tripadvisor review regarding your recent stay at Comfort Inn & Suites Airport Convention Center.

Allow me to apologize for some of the issues you may have encountered on your most recent visit. You can legally make a u-turn, as you did at the stoplights, even though no signage verifies so. We are sorry for any sort of inconvenience that may have caused you.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Reno.

Kind Regards,

Sarvpreet S Bains
GM
Comfort Inn and Suites Airport Reno
775-682-4444
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
FREMONT
Level 6 Contributor
120 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed October 4, 2013

The positive experience started with a warm welcome by the desk clerk, Anthony. He was very helpful and informative. It's nice to stay away from the smoky casino rooms yet be close enough to the casinos to spend some time there. We opted to drive to the casino area although this hotel offers shuttle service to and from most casinos so great service if you plan to drink.

Our room was spacious, clean, with a big TV, fridge, microwave, seating area with couch, desk and chair. The mattress was VERY comfortable and we were happy to be able to get a good night's sleep after our travels.

Breakfast was choices of waffles, sausage, eggs, yogurt, toast and muffins, fresh fruit, juices, cereals.....all tasty. Attentive service is in the breakfast area with staff making sure all is clean and refreshed.

We didn't need the airport, but there is also a shuttle here to there.

We always trust Comfort Inn and we weren't disappointed this time as usual.

Room Tip: Elevator here, so not a problem.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ANNMARIESFREMONT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, Manager at Comfort Inn & Suites Airport, responded to this review, October 8, 2013
Dear ANNMARIESFREMONT ,

Thank you for taking the time to complete a tripadvisor review regarding your recent stay at our hotel.

We very much appreciate and value your detailed feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Sarvpreet S Bains
GM
Comfort Inn and Suites Airport Reno
775-682-4444
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 27, 2013

The room was clean. Check in was easy, and we were a bit early. Asked for the quietest room, but the desk manager was right - we heard nothing! No planes or cars and this is right next to the freeway and the airport. Breakfast was great - real plates, cups, and silverware, and the egg stuff was made into crepe/omelets with cheese. But the thing that missed the mark was the bed. Matress was fine, but even though I complained 3 (count them) times, they never came up with a blanket that was intended for a King bed. Everything they put on it was too short. Barely came up to your waist, much lest covered your shoulders. I do not like using the bedspread as a blanket. (I know they don't change them very often.) Also, the sink and tub were very slow draining, no improvement in the three days we stayed.
I would stay there again. and am sorry not to rate them higher as we have always liked the chain.

Room Tip: Triple paned windows make all the rooms quiet.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SDCAPPC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, General Manager at Comfort Inn & Suites Airport, responded to this review, October 8, 2013
Dear SDCAPPC,

Thank you for taking the time to complete a tripadvisor review regarding your recent stay at Comfort Inn & Suites Airport Convention Center.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the bedding on your recent visit. We are currently in the process of changing all our bedding, and should have that project completed within the next couple months. I will also talk to my front desk staff and to make sure that these type of situations are handled differently in the future.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Reno.

Kind Regards,

Sarvpreet S Bains
GM
Comfort Inn and Suites Airport Reno
775-682-4444
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, Virginia
Level 4 Contributor
38 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 20, 2013

We stayed a few days on our trip across country in Reno. As I am a Choice Privileges member, I stayed here to earn points. The hotel is very nice and modern, as well as clean. I found the room to be very clean and comfortable. The bathroom is very spacious and clean. I loved the shower head and it had great water pressure. The room was also spacious and comfortable. The beds were made up very nicely and were okay on comfort-ability. Nice desk and tv, although not very many channels. Great breakfast as well. The only downside of the hotel is the street set up and that is not their fault at all. It is a pain when you get off the interstate and have to make a u-turn to get into the hotel. Very friendly staff as well as a well lit parking lot and lots of parking room.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank liltippers82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, Manager at Comfort Inn & Suites Airport, responded to this review, September 23, 2013
Dear liltippers82 ,

Thank you for taking the time to complete a review regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Sarvpreet S Bains
GM
Comfort Inn and Suites Airport Reno
775-682-4444
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 4 Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed September 17, 2013

This is the second time we have stayed at this property and again, we were very pleased. The staff there is very friendly and helpful. The rooms were spacious and clean and looked newly decorated. The location was great. It is near major highways in Reno and you can roll out of bed and be at the airport. The breakfast had just about everything you would want and the staff is very attentive to the breakfast area, constantly picking up plates and cleaning and replenishing the food. We will definitely stay here again. We have family in Reno so we know we will return to this hotel. Thanks to the manager and staff for making our stay very comfortable and enjoyable!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ldean17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, Manager at Comfort Inn & Suites Airport, responded to this review, September 23, 2013
Dear ldean17,

Thank you for staying at our hotel. Your kind comments are most appreciated. We are proud of our property and your positive reinforcement is wonderful. Thank you for taking the time to let us know you enjoyed your stay.

If I can be of service or assist you with future reservations. Please let me know.

Sincerely,

Sarvpreet S Bains (GM)
Comfort Inn and Suites Airport Reno
775-682-4444
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 3 Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 3, 2013

Recommendable Confort Inn for one or two Nights. During our Trip in that Area, we spend there on Night and can say, that it was all normal and clean there. Reception Employee was friendly and did make a fast Service at CheckIn. Little bit basic Interiour, but just for sleeping there, it is recommendable. There was also Breakfast Service available, but we did not make use of it, due our early Flight.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SunandBeach1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, General Manager at Comfort Inn & Suites Airport, responded to this review, September 15, 2013
SunandBeach1962,

We here at the Comfort Inn and Suites Airport, are very glad to hear that you had an excellent stay with us during your stay in Reno, NV. Our goal here is to provide the absolute best customer service possible, so to hear that you had a stay which would make us recommendable is fantastic.

We appreciate you taking the time to put in a review for us, and we look forward to seeing you again the next time you decide to spend a night in Reno, NV.

Comfort Inn and Suites Airport - Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Airport

Property: Comfort Inn & Suites Airport
Address: 1250 E Plumb Ln, Reno, NV 89502-3611
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Reno
#8 Romantic Hotel in Reno
#11 Business Hotel in Reno
#12 Family Hotel in Reno
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites Airport 2*
Number of rooms: 59
Reservation Options:
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Also Known As:
Comfort Inn And Suites Airport
Comfort Inn & Suites Airport Hotel Reno
Comfort Inn Airport
Comfort Inn Reno
Reno Comfort Inn

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