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Comfort Inn & Suites Airport
Ranked #17 of 64 Hotels in Reno
Certificate of Excellence
Reviewed October 4, 2013

The positive experience started with a warm welcome by the desk clerk, Anthony. He was very helpful and informative. It's nice to stay away from the smoky casino rooms yet be close enough to the casinos to spend some time there. We opted to drive to the casino area although this hotel offers shuttle service to and from most casinos so great service if you plan to drink.

Our room was spacious, clean, with a big TV, fridge, microwave, seating area with couch, desk and chair. The mattress was VERY comfortable and we were happy to be able to get a good night's sleep after our travels.

Breakfast was choices of waffles, sausage, eggs, yogurt, toast and muffins, fresh fruit, juices, cereals.....all tasty. Attentive service is in the breakfast area with staff making sure all is clean and refreshed.

We didn't need the airport, but there is also a shuttle here to there.

We always trust Comfort Inn and we weren't disappointed this time as usual.

Room Tip: Elevator here, so not a problem.
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  • Stayed: October 2013, traveled as a couple
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1  Thank ANNMARIESFREMONT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, Manager at Comfort Inn & Suites Airport, responded to this reviewResponded October 8, 2013

Dear ANNMARIESFREMONT ,

Thank you for taking the time to complete a tripadvisor review regarding your recent stay at our hotel.

We very much appreciate and value your detailed feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Sarvpreet S Bains
GM
Comfort Inn and Suites Airport Reno
775-682-4444

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230 - 236 of 354 reviews

Reviewed September 27, 2013

The room was clean. Check in was easy, and we were a bit early. Asked for the quietest room, but the desk manager was right - we heard nothing! No planes or cars and this is right next to the freeway and the airport. Breakfast was great - real plates, cups, and silverware, and the egg stuff was made into crepe/omelets with cheese. But the thing that missed the mark was the bed. Matress was fine, but even though I complained 3 (count them) times, they never came up with a blanket that was intended for a King bed. Everything they put on it was too short. Barely came up to your waist, much lest covered your shoulders. I do not like using the bedspread as a blanket. (I know they don't change them very often.) Also, the sink and tub were very slow draining, no improvement in the three days we stayed.
I would stay there again. and am sorry not to rate them higher as we have always liked the chain.

Room Tip: Triple paned windows make all the rooms quiet.
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  • Stayed: September 2013, traveled as a couple
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Thank SDCAPPC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, General Manager at Comfort Inn & Suites Airport, responded to this reviewResponded October 8, 2013

Dear SDCAPPC,

Thank you for taking the time to complete a tripadvisor review regarding your recent stay at Comfort Inn & Suites Airport Convention Center.

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the bedding on your recent visit. We are currently in the process of changing all our bedding, and should have that project completed within the next couple months. I will also talk to my front desk staff and to make sure that these type of situations are handled differently in the future.

Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Reno.

Kind Regards,

Sarvpreet S Bains
GM
Comfort Inn and Suites Airport Reno
775-682-4444

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Reviewed September 20, 2013

We stayed a few days on our trip across country in Reno. As I am a Choice Privileges member, I stayed here to earn points. The hotel is very nice and modern, as well as clean. I found the room to be very clean and comfortable. The bathroom is very spacious and clean. I loved the shower head and it had great water pressure. The room was also spacious and comfortable. The beds were made up very nicely and were okay on comfort-ability. Nice desk and tv, although not very many channels. Great breakfast as well. The only downside of the hotel is the street set up and that is not their fault at all. It is a pain when you get off the interstate and have to make a u-turn to get into the hotel. Very friendly staff as well as a well lit parking lot and lots of parking room.

  • Stayed: September 2013, traveled with family
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Thank liltippers82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, Manager at Comfort Inn & Suites Airport, responded to this reviewResponded September 23, 2013

Dear liltippers82 ,

Thank you for taking the time to complete a review regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Sarvpreet S Bains
GM
Comfort Inn and Suites Airport Reno
775-682-4444

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2013

This is the second time we have stayed at this property and again, we were very pleased. The staff there is very friendly and helpful. The rooms were spacious and clean and looked newly decorated. The location was great. It is near major highways in Reno and you can roll out of bed and be at the airport. The breakfast had just about everything you would want and the staff is very attentive to the breakfast area, constantly picking up plates and cleaning and replenishing the food. We will definitely stay here again. We have family in Reno so we know we will return to this hotel. Thanks to the manager and staff for making our stay very comfortable and enjoyable!

  • Stayed: September 2013, traveled as a couple
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Thank ldean17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, Manager at Comfort Inn & Suites Airport, responded to this reviewResponded September 23, 2013

Dear ldean17,

Thank you for staying at our hotel. Your kind comments are most appreciated. We are proud of our property and your positive reinforcement is wonderful. Thank you for taking the time to let us know you enjoyed your stay.

If I can be of service or assist you with future reservations. Please let me know.

Sincerely,

Sarvpreet S Bains (GM)
Comfort Inn and Suites Airport Reno
775-682-4444

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

Recommendable Confort Inn for one or two Nights. During our Trip in that Area, we spend there on Night and can say, that it was all normal and clean there. Reception Employee was friendly and did make a fast Service at CheckIn. Little bit basic Interiour, but just for sleeping there, it is recommendable. There was also Breakfast Service available, but we did not make use of it, due our early Flight.

  • Stayed: December 2012, traveled as a couple
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Thank SunandBeach1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, General Manager at Comfort Inn & Suites Airport, responded to this reviewResponded September 15, 2013

SunandBeach1962,

We here at the Comfort Inn and Suites Airport, are very glad to hear that you had an excellent stay with us during your stay in Reno, NV. Our goal here is to provide the absolute best customer service possible, so to hear that you had a stay which would make us recommendable is fantastic.

We appreciate you taking the time to put in a review for us, and we look forward to seeing you again the next time you decide to spend a night in Reno, NV.

Comfort Inn and Suites Airport - Management

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Reviewed August 26, 2013

Stayed 4 nights at this non-smoking, slot-machine-free property. 7-minutes drive to the University of Nevada, around the corner from the airport, Costco, REI and Toyota dealer. Very close to shopping and restaurants. Had a free breakfast with eggs and waffles plus laundry facilities. The only thing that needs attention are the stained carpets. Other than that- the room was very clean with good beds, microwave, fridge, free wifi and quiet.

Room Tip: Ask for a room on the back-side of the property.
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  • Stayed: August 2013, traveled with family
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Thank Mariann E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, General Manager at Comfort Inn & Suites Airport, responded to this reviewResponded September 15, 2013

Mariann E,

We here at the Comfort Inn and Suites Airport, are very glad to hear that you had an excellent stay with us during your stay in Reno, NV. Our goal here is to provide the absolute best customer service possible, so your criticism we take constructively and aim to improve.

We appreciate you taking the time to put in a review for us, and we look forward to seeing you again the next time you decide to spend a night in Reno, NV.

Comfort Inn and Suites Airport - Management

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Reviewed August 15, 2013

Just a ways from the airport and a bit further from the downtown, this 3 story motel with elevator offers a very good room with flatscreens, good space and clean updated baths. The breakfast included hot items, fruit, juices and yoghurt. All cereal was high sugar with little or no fibre and no oatmeal. The room air conditioning unit was very buzzy. I informed the desk in the morning and they noted it for maintenance to look into. Price was right but highrise casinos price is lower. Overall very good experience.

  • Stayed: August 2013
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Thank 314stevens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnRenoGM, General Manager at Comfort Inn & Suites Airport, responded to this reviewResponded September 15, 2013

Steven S,

We here at the Comfort Inn and Suites Airport, are very glad to hear that you had an excellent stay with us during your stay in Reno, NV. Our goal here is to provide the absolute best customer service possible, so your criticism we have taken constructively and improved. We now offer healthier cereal options along with oatmeal.

We appreciate you taking the time to put in a review for us, and we look forward to seeing you again the next time you decide to spend a night in Reno, NV.

Comfort Inn and Suites Airport - Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Airport

Address: 1250 E Plumb Ln, Reno, NV 89502-3611
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#8 Romantic Hotel in Reno
#11 Business Hotel in Reno
#12 Family Hotel in Reno
Price Range: $74 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Inn & Suites Airport 2*
Number of rooms: 59
Reservation Options:
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Also Known As:
Comfort Inn And Suites Airport
Comfort Inn & Suites Airport Hotel Reno
Comfort Inn Airport
Comfort Inn Reno
Reno Comfort Inn

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