We are frequent guests at this hotel because of the pet accomodations. Have never had any problems with desk clerks until our most recent stay.I made reservations over the phone with DIANA. Checked in with Diana. Had billing problems, called to clear them up and spoke to DIANA. All interactions with Diana were met with snotty attitude from her and she blamed me for a reservation mistake that I DID NOT MAKE. Rude, snotty comments were made by DIANA in a condescending manner. I don't appreciate being blamed for someone elses mistake and then being told,"But that's ok,we fixed it," as if I should thank her for being rude and sarcastic. I hope I don't get this one as a desk clerk the next time we stay here!!
Also, the rooms say non smoking but that doesn't stop people from smoking in them and smelling up all the other rooms and hallways.
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- Also Known As:
- Best Western Reno
- Reno Best Western