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“Good place to stay.” 3 of 5 stars
Review of BEST WESTERN Airport Plaza Hotel

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BEST WESTERN Airport Plaza Hotel
3.0 of 5 Hotel   |   1981 Terminal Way, Reno, NV 89502   |  
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Ranked #11 of 65 Hotels in Reno
Plainfield, Illinois
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good place to stay.”
3 of 5 stars Reviewed November 4, 2013

This was a good location for us to stay. It was clean but there were three issues we did not care for: The front desk wasn't very friendly, the interior corridor was cold, and the room's heater didn't work very well. It took about two hours to warm up after we entered and it didn't do much in the morning. I reported the heating problem so hopefully it was fixed. We will stay at least one more time to see if they can get it right before trying another place.

Room Tip: Give this place a try.
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank 4Allen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sally C, General Manager at BEST WESTERN Airport Plaza Hotel, responded to this review, December 18, 2013
Dear Allen,

Thank you for sharing your experience about your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

We are very glad to hear that our location is good for you, and please accept my sincere apologize for all the inconvenience caused during your stay. An appropriate coaching and counseling was addressed to our entire front desk team, to make sure all team members understand the importance to deliver a superior experience to all our guests consistently.

Comparing with the past few years, this is a cold winter for us. We have noticed the temperature in the public areas is low; we have ordered new heaters for guest rooms and public areas; as well as sealing materials to seal all entrance doors better. Thank you for your understanding and your patience.

We are looking forward to seeing you again in the near future!

Thank You and Best Regards,

Sally Cao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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646 reviews from our community

Traveler rating
    251
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    93
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    51
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Newburgh, Indiana
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed November 1, 2013

My daughter and I stayed here since we had an early flight the next morning. The room was nice but because of the cold shower (which I tried everything to get warm) I couldn't wash my hair and my daughter just skipped the shower. We also had the noise from the people above us pacing on squeaky floorboards and noisy till 4:30 am which kept us up all night. We told the man at the front desk and he didn't seem to be too concerned..only that he would "take care of it". (which he did not take anything off our charges) . The room itself was nice but b/c of the shower problems and the noisy floor above us it would be hard for me to give it more than 2 or 3 stars.

Stayed October 2013, traveled with family
Helpful?
Thank wunder123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonora, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 25, 2013

I have stayed here several times for business. It is easy to get to. Even though by the airport it is quiet. The rooms are large and the beds comfortable. In the winter or fall I would ask for an extra blanket at check in.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Deborah T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
Level Contributor
62 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed October 21, 2013

We used this airport-visible hotel, because of our early flight departure and because we could drop off our rental car a day early, eliminate the fuss, and save a day's rental as well. We were delightfully surprised at the quiet courtyard with pool, so close to the airport (literally across the street.) The staff is friendly and helpful, and the shuttle driver is efficient and great. The best part is the fact that the lobby is open and has pods to sit in for quiet reading, or you can pop into the hotel computer room or the restaurant or bar. If you know most RENO hotels, they are packed with one-armed bandit slot machines or gambling tables...nothing like that in this place. Peaceful, clean, no smoke, no noise. Definitely will be my choice the next time we are in RENO.

Room Tip: ask for a courtside room, looking over the pool and park.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Nanafortwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sparks, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 20, 2013

My wife and myself stay at this hotel when we have an early morning flight so we can just walk to the airport. Our last stay about 4 months ago we could not get the water in the shower cold enough to even get in the shower, even after letting it run for 15 to 20 minutes. The guy at the front desk told me someone else had said the same thing that morning. So we flew to New York without a shower. This stay we could only get the shower luke warm at best. Got a quick rinse but no hair washing, At least I was awake after I got done. Going to find a new place to stay next time.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Ken E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ventura, California
1 review
2 of 5 stars Reviewed October 19, 2013

I Booked this hotel because we were attending a conference. It was really cold outside and the first thing I wanted to do was put the heater on and take a hot shower. The heater did not work in the hotel room and the water never got passed Luke warm. Then if you want your bedroom light to go on you have to put your key card in to turn the lights on and off Then it took 30 minutes to get the lights to turn off. I would not advise you to stay at this hotel.

  • Stayed October 2013
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Chanelha79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
winnemucca nv, United States
1 review
4 of 5 stars Reviewed October 18, 2013

it was very difficult to use points for this hotel. you could not call and make res on the phone. Only smoking rooms were available for points even though they had others available. My supervisor had to call Best Western customer service and have them help us get the desired N S rooms. Their website is not user friendly

  • Stayed October 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Helen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Airport Plaza Hotel

Property: BEST WESTERN Airport Plaza Hotel
Address: 1981 Terminal Way, Reno, NV 89502
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Best Value Hotel in Reno
#12 Business Hotel in Reno
#14 Romantic Hotel in Reno
#14 Family Hotel in Reno
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Airport Plaza Hotel 3*
Number of rooms: 269
Official Description (provided by the hotel):
Don't gamble when it comes to scoring a great Reno hotel, when choosing an affordable and luxurious room is this easy.This Reno airport hotel is close to both the airport for those early morning flights and many attractions in the area. Airport parking in Reno can be expensive and quite the headache, but that's all taken care of here. Save that money for testing your luck at the slots or craps tables. You've already hit the jackpot by choosing this Reno hotel.This Reno BEST WESTERN offers an unbeatable location, airport parking and stellar curb appeal. Business meetings are a breeze when working with our Reno hotel events staff and state of the art equipment. Of course, after that presentation has been given, or the deal has been sealed, it's time to make the most of the biggest little city in the world.Local event celebrations like air races, hot air balloon festivals, Street Vibrations, Harley Davidson events, Burning Man, and rodeos are all packed with fun. Sporting events including basketball, volleyball, soccer and baseball reign supreme here. Maybe you're in town for one of the many conventions. Maybe you're simply traveling through en route to Virginia City or Tahoe. No matter what your plans, our Reno hotel is your oasis in the desert. Avoid travel traffic out of the airport if you've just landed by selecting a great deal on a clean, comfortable room at this Reno hotel.The state capital and National Guard military base regularly brings in civil servants and service men and women for work. Get pampered even if you're on the clock.Book a wonderful room at BEST WESTERN Airport Plaza Hotel for the easiest stay of your life! ... more   less 
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Also Known As:
Best Western Reno
Reno Best Western

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