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Hampton Inn & Suites Reno
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Reviews (769)
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All reviewsbusiness parkfront deskquiet hotelthe breakfast areaminute drivefree breakfastlake tahoecarson citycasino hotelseasy accessdefinitely stay here againshower headbusiness tripdowntown areaclean roomsindoor poolnice stay
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Reviewed November 15, 2012

I booked a room by calling the toll free number. I was very specific about the need for a seperate living room from the bedroom. (I took my elderly mom to Reno and her oxygen machine and sleeping habits make it impossible to sleep in the same room. When I approached the front desk at the hotel, they were nice enough but they were unwilling to fix the issue. They have a sign that says something to the effect that if we are unhappy, we get our money back. After my sleepless night, I saw a 50 dollar charge to my credit card. I had already paid in full with cash. The hotel had promised that there would be no charge to my card. When I called about the charge, the manager said it wasn't really a charge but a "hold" I told him that I was promised there would be no charge to my card. He was nice enough too-- but it didn't seem to matter. He told me the charges would be released within 5 days.. As of two weeks, $25 is still owed to me by the company. The manager told me that for my "money back", I would have to go through corporate since I called the 800 number for the reservation. When I called corporate, they had me go through the story but said I couldn't get my money back. Bottom line, Corporate blames the franchisee and the franchisee blames corporate. Promises are hollow if no one takes responsibility. PLEASE NEVER USE THIS HOTEL. .... unless you want unfulfilled promises, a lousy breakfast (another story) and a management team that, although polite, just give lip service to their promises. WHERE IS THE 25 DOLLARS I AM STILL OWED THAT IS STILL ON HOLD FOR A ROOM THAT WAS FULLY PAID FOR IN CASH? This isn't about money for me. I don't need the $100 bucks the room cost. It is about integrity.

Stayed: November 2012, traveled with family
5  Thank johnotto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenoHampton, General Manager at Hampton Inn & Suites Reno, responded to this reviewResponded November 19, 2012

I sincerely apologize for the experience you had at our hotel. Our goal is to always provide the most comfortable stay for guests and I regret we did not provide that for you. Please reach out with your HHonors or confirmation number for further assistance with your billing issue as I’d like to ensure this is resolved for you. Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2012

Location in a business area and hotel caters to the Monday-Friday business people. There is no van service on weekends to airport. We had to pay $26 taxi fee to go pick up our rental car. It is in their website about no weekend service but did not notice this. Also, no fresh cookies in the evenings on weekends. The breakfast buffet had plenty of options and was good. The room was clean and comfortable.

  • Stayed: November 2012, traveled as a couple
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1  Thank marynaturelover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2012

This Hampton lives up to its brand identity. Located in a professional office park south of town, the hotel is freeway convenient to both Reno and Carson City. The staff was uniformly helpful and friendly. The room was clean and well appointed. I don't think I've seen a housekeeping staff that worked harder on doors, windows, elevators, as well as the lobby and other public areas. This is a great place for business travelers.

  • Stayed: November 2012, traveled on business
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Thank sflambert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2012

Stayed here one night while traveling to San Francisco. It had two queen beds and a fold out for my family of six. It was clean and comfortable and was what I needed.

It is a newer hotel so it has plenty of plugs for my 100+ devices to charge. It even had a USB charger!

The location worked for me even though it seemed a little off the highway.

  • Stayed: October 2012, traveled on business
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Thank Moustacio D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2012

What I liked best was that the towels weren't in the toilet's splash zone as is the case in most Hamptons. The hotel sttaff was friendly, the room and lobby were very clean.
The hotel is minutes fro mseveral restaurants and about ten minutes from the airport. Very convenient!

  • Stayed: October 2012, traveled solo
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1  Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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