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“What happened to customer service?” 2 of 5 bubbles
Review of Atlantis Casino

Atlantis Casino
Ranked #7 of 124 things to do in Reno
Certificate of Excellence
More attraction details
Attraction details
Owner description: There is non-stop excitement at this casino that features well-known games including slots, keno, table games and video poker.
Huntington Beach, California, USA
Level Contributor
48 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
“What happened to customer service?”
2 of 5 bubbles Reviewed June 29, 2013

Stayed here for a volleyball tournament due to its proximity to the convention center. We booked the reservation 6 months ago and requested a refrigerator for the room. They told us there would be a $10 nightly fee added for the refrig for which we said okay as we needed to keep snacks and drinks cold. We confirmed this two days before coming to Reno.

Upon arrival (1pm) we were told that the room was not ready and to check back periodically. We asked if they could call us once they had the room ready as we were going to have lunch somewhere in the hotel. No problem they stated, and we provided them with two cell numbers. We heard nothing for 2.5 hours and finally went back to the front desk only to be told that they had tried calling us. They had another room for us that didn't have a refrigerator as all refrigerators had already been allocated. What? You just told us when we were checking in that it would be available and now it's not since others had checked in ahead of us and requested them as well? No assistance from front desk manager and no one seemed to care at front desk. The comment from "Leonard" at the front desk was .....we are totally slammed so you can call the front desk tomorrow and see if a refrig is available. Why do I need to call when you screwed up?

I play slots and table games. The slots have got to be the tighest in the world. I like to observe people and over the course of three days and 20+ hours in the casino saw zero Royals. I play Vegas often and during that same timeframe I would normally see at least 2-3 royals.

Tables were okay and dealers for the most part had good attitudes. Ended up playing in downtown (Nugget) and made up for my losses in two hours.

Fortunately we have no reasons to return to Reno, but if we ever did we would NOT stay here again. We had friends staying at Harrahs downtown who had a great experience and stayed there because they had similar experiences at the Atlantis before. We choose to ignore this due to its location to the convention center. Big mistake.

Reviews on their restaurants are being done separately but suffice it to say that food was okay, service was okay and prices were too high.

Visited June 2013
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Thank Gorden G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Sparta, Tennessee
Level Contributor
31 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
“never did see king tridion”
4 of 5 bubbles Reviewed June 26, 2013

very elaborate decor in bldg,very friendly people,tight slots,great lunch buffet toucan charlies but pricey

Visited June 2013
Helpful?
Thank terry s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auburn, Massachusetts
Level Contributor
4 reviews
“enjoyable”
5 of 5 bubbles Reviewed June 24, 2013

Very Clean, every game you could think of. plenty of penny, nickel machines.It was nice that it had a big area for the kids to have fun.People friendly

Visited June 2013
Helpful?
Thank cevans17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gig Harbor, Washington
Level Contributor
27 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 17 helpful votes
“Busy”
4 of 5 bubbles Reviewed June 24, 2013

It was an anniversary so the casino was very busy...a fun place to gamble, but was there for 3 hours, and never saw one cocktail waitress. It was very warm, and would have been nice.

Visited June 2013
Helpful?
Thank loverofgoodfood2727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Modesto
Level Contributor
537 reviews
82 attraction reviews
common_n_attraction_reviews_1bd8 256 helpful votes
“The best place to gamble”
5 of 5 bubbles Reviewed June 16, 2013

This is one of the few casinoes where I like to gamble. The slot machines give a lot of play time for my money. There are free slot machine tournaments Tuesday thru Friday from 1-6PM. There are often special events. The black jack table games appear to be honest and the dealers are very professional. The eye appeal of the casino is fantastic.
The downside for most casinoes is cigarette smoke. In some parts of the casino, there is quite a bit of smoke, but it is possible to find areas with reasonable air quality. I like when a black jack table is smoke free and Atlantis has them.
This casino has a wide variety of games, comparable to most Las Vegas casinoes.
If you plan to visit and not stay overnight, the best place to park is in the huge lot west of South Virginia Street because it is less crowded.

Visited June 2013
Helpful?
Thank Modestotrekkerl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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