This motel has some age on it and it shows. The public areas are very tired looking and shopworn. The room (234) was large and had a kitchen area which included a stove. The king bed was comfortable and the A/C worked efficiently.
Here's my beef...
Starting at noon on the day of our reservation, we realizied that we would be in Reno much earlier than we had expected. We called the inn to cancel and were informed that their "no hassel" cancellation policy required 24 hour notice. We called the national Customer Care number to see if they could help us out. NO they could not interfere in the policy of the individual inn. Called the inn again (twice) to try to work out an arrangement. We were asked to hold for a moment each time and each time we gave up holding after 10 minutes. Finally talked to a desk clerk. Not authorized to make deals. Arrived at the hotel at 2:00 pm and asked for the manager. We had made the reservation weeks earlier online for $50. The inn was already 95% booked and the room we had booked would now rent for $90. [Friday night in Reno - think any gamblers are on their way here?] The manager said he could not help us out - you know that 24 hour clause.
We checked in, took showers, and took a nap for a couple of hours and then left for our next destination greatly refreshed but confused about the nature of hotel economics.
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- Also Known As:
- Baymont Inn And Suites Reno Hotel Reno
- Travel Lodge Reno
- Travelodge Reno