Last minute arrangements were made to stay in Reno on New Year's Eve and we like to gamble at the Cal Neva, so I made a reservation for one night. The rooms are old and dingy, the other guests are a bit scary, but for last minute plans it would be fine. After a fun night of gambling and watching a spectacular fireworks show, we called it a night. The next morning, New Years Day, upon checkout we were greeted by the hotel manager, Reggie(sp), a security guard, and the valet with the news that our truck had been damaged the previous evening by the VALET. We inspected the vehicle with all the aforementioned hotel staff and we were assured by Reggie that all damages would be taken care of by the hotel all we needed to do was get two estimates and forward them to the hotel. We were very comfortable with his honesty and sincerity and went on our merry way. The very next day we faxed over the two estimates, which totaled over $3,000, and we received a call back from a woman, who does not wish to be identified, that works with the hotel in some capacity, stating the hotel is only liable for $250 and to turn it into our insurance company. We called Reggie, the hotel manager, but never returned the call. Unbelievable??? Yes, but apparently their valet tickets state this claim!!!!!!!!! BEWARE, BEWARE, BEWARE!!!!! Obviously we will never stay or gamble in that casino/hotel/slum ever again. It really is sad that customer service and just doing the right thing has gone by the wayside, at least for the Club Cal Neva!!!!!!!
- Official Description (provided by the hotel):
- The Club Cal Neva opened on April 2, 1962 in downtown Reno, Nevada. Conveniently located in the heart of downtown Reno, is just minutes from the areas major convention and events facilities including just 2 blocks away from the National Bowling Stadium, the new MLB Triple A baseball stadium and Reno Events Center. The hotel offers some of Northern Nevada's lowest rates on comfortable and spacious rooms including rooms with views of the Truckee River. The casino features over 1000 loose slots and table games and was selected by USA Today as "one of 10 great places to court Lady Luck." Three floors of casino gaming action and six restaurants span 2 downtown city blocks! Inside you'll find downtown Reno's largest Race and Sportsbook, voted "Best Race and Sportsbook" by locals year after year. Two giant parking garages make it easy to park, stay and play! ... more less
- Also Known As:
- Club Cal Neva Hotel Reno
- Hotel Cal Neva
- Cal Neva Reno
- Cal Neva Hotel Reno