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“Ask About the View” 4 of 5 stars
Review of Siena Hotel

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Siena Hotel
Ranked #16 of 64 Hotels in Reno
Sacramento, California
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Ask About the View”
4 of 5 stars Reviewed March 14, 2013

I booked a corner suite at the hotel expecting to have great views in two directions. The suite (601) is just above the roof of other sections of the hotel. Outside each window, literally within two feet of the window, were huge air conditioners. The was no view of anything in any direction. I complained to the staff and they moved me to a two room suite on a higher floor. This suite was less expensive but had better amenities and a view. They were apologetic and I believe actually unaware of the view problem in 601. I cannot believe I was the first to complain. Staff was attentive and room service was fast and good. Casino is not big, but ventilation was good - no smoke issue.

  • Stayed March 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Steven C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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644 reviews from our community

Traveler rating
    297
    196
    85
    30
    36
See reviews for
123
248
46
87
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (248)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
Nevada
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed March 14, 2013

The beds are so comfortable you won't want to get out of bed! But ivf you want to eat you will have to get out since room service is difficult to contact and unreliable. We ordered breakfast but after waiting 45 minutes after the expected time we called and were told they had no record of our order. The lady was nice and held a table for us in the coffee shop but the service was incredibly slow and food was ok not great. The siena does have a great happy hour. Appetizers are half price and delicious. Seating is limited so u need to get there early.

  • Stayed February 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank tmdaok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento
1 review
4 of 5 stars Reviewed March 10, 2013

The staff was very helpful. Rooms were nice and reasonably priced. A varety of specials at the restaurants was available. Shuttle service was great. Our group was well taken care of. We will definitely be back to stay.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank PCountrygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spring Creek, Nevada, United States
1 review
5 of 5 stars Reviewed February 28, 2013

This was the first time staying at this hotel and they exceeded our expectations. The Siena might be our place to stay when in Reno. Within walking distance of everything downtown. The restaurant was good and the staff was very friendly as was the front desk staff. Rooms were clean and well decorated.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Goodtimesbg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reno, Nevada
1 review
4 of 5 stars Reviewed February 24, 2013

The folks at the Siena Hotel and Casino in Reno, Nevada are really remarkable. No matter what department, from housekeeping, restaurant, casino and even security always had a smile on their faces. You don't often find this in many other places. They not only would go out of their way to answer questions, give directions, or physically stop what they were doing to take care of your individual issue, but they actually seemed to enjoy it!!

Room Tip: Try to get a room on the river side, other wise you be looking at roof tops and parking lots.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Greg M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bend, Oregon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 23, 2013

I recently stayed at the Siena for one night on the 21st of February and was very pleased with the quick check in and the river front room. The hotel lobby area was clean, inviting and every member of the staff that I came into contact with was professional and friendly. The casino was fun (though I didn’t make any money on the slots which is pretty standard just about anywhere in Reno, at least for me), but the wait staff was great and it was fun to interact with one enthusiastic girl on her first night. They also had a duo playing in the lounge area, which is open to the casino floor, that did a mean rendition of Carly Simon’s “You’re so Vain.” The one detractor to the stay was the pizza in the River Front Café, simply said, “Not good. “

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank CW2RET96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 22, 2013

We recently spent two nights at Siena on a cold winter weekend. Every little detail was fantastic. Fluffy warm bedding and soft pillows and sheets. A gorgeous 4th floor hot tub under the stars in 20 degree weather.(most hotels have pools and spas closed this time of year outdoor, but you still pay for the priveledge) Bathrobes and laptop safe in base rooms. Prompt roomservice on a tray you can eat in the bed on, complete with every condiment and a caraffe of ice water. Very friendly and helpful staff. Clean, bright, and beautifully decorated. Our room overlooked the river and I fell asleep each night watching the prism of lights outside change on the ceiling, it was lovely. May be minor details we liked, but we stay up there often for my husbands photograghy and this is the most impressed we've been out of of all the hotels in Reno. No arcade or tons of kids running around. Great place for adults to enjoy live music, food, and the spa.

Room Tip: Definately choose a room overlooking the river, the lights that change color on the outside of the b...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Erin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Siena Hotel

Property: Siena Hotel
Address: 1 S Lake St, Reno, NV 89501-1556
Location: United States > Nevada > Reno
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 64 Hotels in Reno
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Siena Hotel 4*
Number of rooms: 214
Official Description (provided by the hotel):
The hotel is currently under renovation and offers limited dining options. ... more   less 
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