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All reviews long term stay complimentary breakfast full kitchen nice clean hotel hvac system short drive first floor airport shuttle family trip walking distance indoor pool excellent stay front desk non smoking home2 dishwasher kitchenette
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3 - 8 of 58 reviews
Reviewed 5 weeks ago

Hilton missed the mark. I suppose if you live in a cold war country's barracks or a deprived dorm room, you might feel at home, but the noise was horrendous both from the lack of soundproofing and the minisplit. The mattress was worse and only my chiropractor benefited from our stay. I will NEVER stay on this type of Hilton property again. I usually thoroughly enjoy Hilton properties. This as the exception.

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
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Review collected in partnership with Home2 Suites by Hilton
Thank wildskiescabinrental
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arturo F, General Manager at Home2 Suites by Hilton Reno, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.


Sincerely,

Arturo Fragoso
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2020

Front desk claims that Home2Suites is independently owned franchise and only using Hilton name for brand recognition. As such, front desk is implying that Hilton Honors guests shouldn't expect the same level of benefits as in other Hilton properties. Really?

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton
Thank Jeffrey R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calvin-HiltonHelp, on behalf of management at Home2 Suites by Hilton Reno, responded to this reviewResponded January 8, 2020

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

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Reviewed January 2, 2020

Away from neon lights and casino smoke, close to freeway (and Chick Fil A). Enjoyed the indoor pool for my 3 young children. Breakfast included waffle makers, microwaveable egg/sausage/biscuit options, and more. Staff was friendly. Plenty of room in the suite. I'd return again to a Home2 Suite.

Date of stay: December 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton
Thank PTfromSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arturo F, General Manager at Home2 Suites by Hilton Reno, responded to this reviewResponded January 9, 2020

Dear Valued Guest,

Thank you very much for taking the time to share your feedback. We are delighted to hear that you found our property to be convenient to you and your family. We look forward in serving you again on your future visits to Reno.

Sincerely,

Arturo Fragoso
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 13, 2019

Stayed only one night.

LIKES:
Friendly desk staff
Large room with kitchen area, couch and computer desk
Good HVAC system worked invisibly to keep temperature constant
Clean, modern hotel
Well lit halls
Comfortable bed
USB and power next to bed
Close to airport

DISLIKES:
Painfully slow elevators
Small bathroom; works for 2 if you both travel really light (otherwise could be a problem)
Mediocre room and bathroom lighting

COMMENTS::
While not as close to the airport as the HP, this property is fresh and new, and only a 5-7 minute drive from the airport. There is some plane noise, but it's not enough to be a problem. There are restaurants within walking distance which is nice as there is only a 'free' breakfast available. While my room was large (with a king), the small bathroom might be an issue for couples.

SUMMARY:
If being near the airport is important, this is a good recommendation--particularly if you're staying for several days or weeks.

Would stay here again.

Date of stay: December 2019
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
Thank SethE56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 10, 2019

Great accommodations for short term and especially long term stay!!
Very environmental friendly. Rooms have large refrigerators, microwaves and even a dishwasher! Comfortable breads too and good storage.

Date of stay: December 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton
Thank slyrc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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