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“Rude Employees !!!”

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Hyatt Place Reno Tahoe Airport
Ranked #2 of 64 Hotels in Reno
Certificate of Excellence
Oklahoma City, Oklahoma
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Rude Employees !!!”
Reviewed November 11, 2012

The Hotel has a good location across from Reno Airport but the employees are not service oriented.
The emplyee who checked us in was rude.i paid cash at check in BUT they still CHARGED THE CREDIT CARD, I WORK for a Hyatt Hotels and we never charge the guests card when they pay CASH.we are supposed to put it in the comments for INCIDENTALS.the rooms were very noisy. I CALLED THE FRONT DESK FOR A WAKE UP but never got it the next day (:

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank Kevin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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613 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (67)
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Washington,DC
Level 5 Contributor
80 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed November 7, 2012

I chose this hotel based on its very close proximity to airport, and also its smoke-free policy. Rates are higher than other hotels-casinos in Reno, but well worth it if you are looking for quiet and peaceful. Breakfast is included, limited selection but tasty. Nice rooms, very clean and modern. The concierge staff very friendly, nice and attentive. There are 2 computers in the lobby if you need to check-in for your flight and print boarding passes.

  • Stayed October 2012, traveled solo
    • Value
    • Location
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Helpful?
Thank JustMi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level 4 Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 20, 2012

First of all, this is a Hyatt Place, which is really a limited service Hyatt. I haven't stayed at a Hyatt Place before, but for $107 on a weekend, my expectations were pretty low. I feel a little bit awkward getting excited about a simple hotel like this, but the stay was actually surprisingly good.

First, the staff is exceptional. They were attentive. They hustled. When it took 15 minutes for my pizza to arrive, they were extremely apologetic and the manager took the charge off my bill. Really? Because the pizza was five minutes late? It's not much of a restaurant downstairs but I sense that they have a handful of pre-prepared packages that they heat.

Second, the rooms are really nice. Again, a very nice surprise. They are spacious and modern, with a nice sitting area and a desk. I really couldn't ask for much more.

As a negative, it's not really near anything, so expect to get into your car if you want to go anywhere.

It's not exactly a destination resort, but if you want a clean bed in Reno I highly recommend it.

Room Tip: The airport side, surprisingly, is better, because there's no air traffic at night.
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  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank kalmone07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenixville, Pennsylvania
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 9, 2012

This is a very affordable hotel next to the airport. It is close to all of the action in downtown Reno. Rooms have a sitting area with a fold out sectional couch, large flat screen tv, refrigerator, and free Wi-Fi. One of the coolest features is the entertainment center has a panel that allows you to plug your own DVD player or laptop into the tv. This is great if, like me, you travel with kids and bring you own movies along. All this and a free breakfast!

Room Tip: I always ask for an upper floor facing the airport. It's a small airport that shuts down at nig...
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  • Stayed June 2012, traveled with friends
    • Value
    • Location
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Helpful?
Thank BMW97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pleasanton, California
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 8, 2012

This was my first stay at a Hyatt Place and I was very pleasantly surprised. The hotel it self may not have all the bells and whistles of some bigger Hyatt's or indeed some of the other Hotels in the Reno area. However when I get a couch in my room I am always pleased!!! Breakfast at no extra cost is always a plus as well.

Hyatt Place rooms are all like Mini suites so great for a longer break when you may end up spending more time in the hotel.

The staff were very friendly and helped out with several question s on the local area, from restaurant recommendations to help with transport.

A great place to stay for a short to medium length trip.

  • Stayed September 2012, traveled on business
    • Value
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Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level 4 Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 8, 2012

This was a very affordable place to stay. Great sized room, nice accoutrements in the room...I generally prefer the Hyatt Place accommodations over the Regency. My only critique is that my co-worker and I stood at the front desk to check in for 10 minutes while the workers served drinks at the bar and we were not acknowledged at all. We decided to check in via the Kiosk, but it was very unlike the Hyatt brand to have to do this.

Pro-tip: The location is a bit out of the way, but you can walk over to the airport and take a free shuttle to any of the downtown casinos.

  • Stayed September 2012, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Davideekay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed October 7, 2012

My husband and I can't wait for our next Reno vacation to stay at Hyatt place again. Best features: non-smoking, super friendly and extremely helpful staff, great room, even better value for the money. Location is right next the the freeway so getting around town was easy. This was our first trip with our two small kids and the large rooms were perfect. Live this place!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Renogirlswim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Reno Tahoe Airport

Property: Hyatt Place Reno Tahoe Airport
Address: 1790 E Plumb Ln, Reno, NV 89502-3614
Location: United States > Nevada > Reno
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Reno
#4 Family Hotel in Reno
#6 Romantic Hotel in Reno
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Reno Tahoe Airport 3*
Number of rooms: 126
Official Description (provided by the hotel):
Just 3 miles from downtown Reno and directly across from Reno Tahoe International Airport, this modern hotel features an indoor pool. Free upgraded Wi-Fi and a daily freshly-prepared hot breakfast at no additional charge. All rooms feature Hyatt Grand Bed(s), a flat-screen HDTV. Guests can relax in their comfortably furnished room complete with work desk, mini-refrigerator, single-serve coffee/tea maker and a Cozy Corner sectional sofa sleeper. At the Hyatt Place Reno-Tahoe Airport, fresh meals 24/7 including hot sandwiches, fresh salads, pizza and burgers are available in the guest kitchen. Coffee, specialty Starbucks espresso drinks and gourmet baked goods are offered in the Bakery Cafe. A 24-hour fitness center, an e-room with two computers and a printer, and an outdoor hot tub are also available. This property also has one of the top-rated locations in Reno! ... more   less 
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Also Known As:
Hyatt Place Reno Tahoe Airport Hotel Reno

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