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“My host” 5 of 5 bubbles
Review of Atlantis Casino Resort Spa

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Atlantis Casino Resort Spa
Ranked #1 of 64 Hotels in Reno
GreenLeadersPlatinum level
Antioch, California
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“My host”
5 of 5 bubbles Reviewed April 9, 2014

I just want to comment on the professionalism with our host Eden Moore. She is wonderful. She knows exactly what my needs are and always goes above and beyond to help me with what ever it is I need. The Atlantis hotel/casino should be proud and lucky to have her as a valuable employee.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank theresa g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, April 14, 2014
Thank you for your recognizing Eden for her phenomenal guest service. I look forward to welcoming you back to Atlantis Casino Resort Spa very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,166 reviews from our community

Traveler rating
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    879
    239
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899
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (992)
Date | Rating
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English first
Corvallis, Oregon, Usa
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed April 8, 2014

We had a friendly and speedy check-in upon arrival. Great room and housekeeping was thorough and quick every day. They have complimentary pillow service to accommodate every sleeping need. The restaurants are always amazing, especially the Atlantis Steak House! The food and service is consistently second to nothing, paying attention to even the minute details! We just can't say enough about it! If you go, try out the happy hour at Bistro Napa. The food is delicious, with a varied menu, the drinks are festive and very generous and they always have plenty of professionally trained and pleasant staff so there's very little waiting. The prices are exceptional. Our spa experience was also very enjoyable! If you go, arrive early because it includes many relaxing features, exercise room, dipping pools, dry and wet sauna's, sugar scrubs, and my favorite, the Brine Inhalation-light therapy lounge.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kevin And Conni... H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, April 17, 2014
Thank you for traveling from Oregon to visit Reno and Atlantis Casino Resort Spa. It was a pleasure reading your amazing review. I look forward to having you as our guest again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orangevale, California
1 review
5 of 5 bubbles Reviewed April 8, 2014

We have stayed many times at the Atlantis but what a surprise this time....we were given a SUITE on the 7th floor and what a terrific room. I am not sure why we received the upgrade but it was amazing. Our stay, as always, was perfect. The staff is available and courteous and the room was large, clean and comfortable. Thanks, Atlantis, for a terrific stay!

  • Stayed April 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dianne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, April 14, 2014
Thank you for posting your review of Atlantis Casino Resort Spa. I am pleased that you enjoyed your upgraded room. I look forward to having you as our guest again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nevada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 8, 2014

We stayed for one night and it was a great room for a great price. We were happy with our stay. We enjoyed eating at the Cafe and then had Gelato it was very good. We were planning to use the indoor pool but ran out of time. We love staying at this Hotel when we need to be in South Reno.

  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank NascarGal14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, April 14, 2014
I appreciate your wonderful comments and I look forward to welcoming you back to Atlantis Casino Resort Spa in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atascadero, California
1 review
5 of 5 bubbles Reviewed April 8, 2014

The room is always the best on the tower. The hospitality suite is always great and the girls working are very pleasant. It would be nice to have a Jacuzzi inside where the pool is. It was a little to cold to enjoy. Also the oyster bar is the best food ever and the staff are very knowable. It is always a pleasure to stay here.

Room Tip: Our door was different than anyone else. We were thinking the worst thing that could happen in a roo...
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  • Stayed March 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Paula L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, April 14, 2014
Thank you for sharing your experience at Atlantis Casino Resort Spa and recognizing Tiffany for her exceptional service. I look forward to welcoming you back very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reno, Nevada
1 review
5 of 5 bubbles Reviewed April 8, 2014

Our out of town trip for my kids spring break fell through. So at the last minute, we booked a room over night at the Atlantis for a fun get away, without getting away. The room was great! Clean and big and plush. We swam in the pool, played in the Fun Center, had a great meal, had a good night's sleep and then did it all again in the morning! It was fun and not very expensive. My kid's keep asking when we can go back!

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank efr0ck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, April 14, 2014
Thank you for choosing Atlantis Casino Resort Spa for your family’s retreat. I am thrilled that you and your family enjoyed our resort. I look forward to welcoming you back in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nevada City, California
1 review
4 of 5 bubbles Reviewed April 8, 2014

Paper cups in the rooms???? Really??? Can't tell you how good the coffee was drinking it out of a paper cup. Just like out of a machine!

How about changing the batteries in the TV remote once in awhile? Of the 4 lamps in the room, not one was bright enough to read by.



Room Tip: Next time you book a bunch of college volleyball teams, you might want to put them altogether on the...
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  • Stayed April 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Robert O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, April 14, 2014
Thank you for sharing your feedback regarding your recent stay at Atlantis Casino Resort Spa. I would like an opportunity to discuss your experience with you. At your convenience, you may contact me at contact@atlantiscasino.com. I look forward to hearing from you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atlantis Casino Resort Spa

Property: Atlantis Casino Resort Spa
Address: 3800 S Virginia St, Reno, NV 89502-6005
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Reno
#1 Luxury Hotel in Reno
#1 Top resorts Hotel in Reno
#1 Casino Hotel in Reno
#2 Business Hotel in Reno
#2 Family Hotel in Reno
#2 Romantic Hotel in Reno
Price Range (Based on Average Rates): $
Hotel Class:4 star — Atlantis Casino Resort Spa 4*
Number of rooms: 824
Official Description (provided by the hotel):
Atlantis Casino Resort Spa is honored to be a recipient of the AAA Four Diamond Award. This prestigious recognition signifies the beauty and attention to detail eminent throughout the entire resort. Nestled at the base of the majestic Sierra Nevada mountains, Atlantis is ideally located on the strip in the heart of Reno’s restaurant, entertainment and shopping district. Atlantis is a resplendent oasis created for relaxation, rejuvenation and celebration. A favorite of resort destination travelers near and far, and voted Best Hotel & Casino for its exceptional and friendly service, Atlantis is truly second to none. Atlantis offers a complimentary airport shuttle, free valet parking and acres of free self-parking.Experience all that Atlantis has to offer. Atlantis has rooms ranging from deluxe accommodations to Reno’s only Concierge Hotel Tower, with amenities to suit anyone from the vacationing family to the high roller or business traveler. Dine in one of our eight award-winning restaurants or enjoy our ten captivating bars and lounges, with daily social hour and happy hour. The world-class Spa Atlantis is the winner of SpaFinder’s Readers’ Choice Award for Best Hotel Casino Spa and boasts unique treatments and beneficial amenities. Our casino floor features Exclusive Premiere slots, a smoke-free poker room, Race & Sports book, and Reno’s only casino-wide progressive jackpot.Stay. Dine. Play. Spa. In Four Diamond Luxury. ... more   less 
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Also Known As:
Atlantis Hotel Reno
Atlantis Resort Reno

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