My wife and I have had the pleasure of staying at The Atlantis several times a year for our vacations. We spend birthdays, anniversaries and select Holidays from January to October ( our first trip of 2013 is at the Atlantis January 23rd thru the 26th!). We make the drive down to Reno from Medford, Oregon and the 5 hour drive is always worth the ride in the Jeep. From the moment we arrive in front of the check-in desk, we are treated as VIPS, without hesitation. The Valet service is the fastest in Reno with the young men and women sprinting to the Jeep with a smile and a warm welcome. They quickly assess whether we need bell service and never seem frustrated by the high volume of guests arriving or departing. That is such a departure from other casinos in Reno. My wife and I have stayed at Harrah's, Grand Sierra, El Dorado and even The Peppermill and none of them have the service level of The Atlantis. The front desk check-in is fast and if our rooms aren't ready they expedite the cleaning service every time. They always smile and ensure our wait is less than an hour, even if we show up at 10am. Upgrades are always offered when we arrive, no matter the time of year. When we get into our rooms, they are always immaculate and the bell service is prompt when we call and never forget to ask what they can do for us prior to them leaving. Even the little things like filling up the ice chest or ice buckets are appreciated by us. And almost every time we stay, the cleaning service checks on us after arrival to see if we need extra pillows, towels or turn down service. VIP treatment indeed. Whether we stay in the luxury tower (Room 1838 is our favorite) or in the concierge tower ( the best suites in town) we never lack for amenities. The beds are super comfortable and the lighting and climate control are top notch. Again, its the little things that make our stay perfect. Once we're checked in, we always head down to the Sports Bar, and let me tell you, the service only gets better there. Whether its Corey in the morning shift, Shawn, Jamaal, Nick or Jamie at night, they always recognize us, have our drink within minutes and make us feel at ease with their smiles and humor. After a long drive, their customer service is so appreciated. And unlike any other bar we've been to in Reno, they are conscious of those who may have had one to many, protect the surrounding guests from those who might be too loud or obnoxious, and make us feel like family. That is truly a gift for us on our vacations. With all this said, the whole trip itself wouldn't be possible without the superior service provided by our casino host Ryan Kass. For the last year, he has helped book our trips, got us the exact room we wanted and checks on us daily to ensure all our needs are met. Whether in person or via email, Ryan constantly ensures our stay is better than the last. He expects nothing in return but he deserves all the praise we can offer. I recommend The Atlantis to everyone I meet, family or friends anytime of the year. No matter the time or circumstances, the Atlantis is like our home away from home. Thank you for everything all of you do to make our stays the best possible.
- Official Description (provided by the hotel):
- Atlantis Casino Resort Spa is honored to be a recipient of the AAA Four Diamond Award. This prestigious recognition signifies the beauty and attention to detail eminent throughout the entire resort. Nestled at the base of the majestic Sierra Nevada mountains, Atlantis is ideally located on the strip in the heart of Reno’s restaurant, entertainment and shopping district. Atlantis is a resplendent oasis created for relaxation, rejuvenation and celebration. A favorite of resort destination travelers near and far, and voted Best Hotel & Casino for its exceptional and friendly service, Atlantis is truly second to none. Atlantis offers a complimentary airport shuttle, free valet parking and acres of free self-parking.Experience all that Atlantis has to offer. Atlantis has rooms ranging from deluxe accommodations to Reno’s only Concierge Hotel Tower, with amenities to suit anyone from the vacationing family to the high roller or business traveler. Dine in one of our eight award-winning restaurants or enjoy our ten captivating bars and lounges, with daily social hour and happy hour. The world-class Spa Atlantis is the winner of SpaFinder’s Readers’ Choice Award for Best Hotel Casino Spa and boasts unique treatments and beneficial amenities. Our casino floor features Exclusive Premiere slots, a smoke-free poker room, Race & Sports book, and Reno’s only casino-wide progressive jackpot.Stay. Dine. Play. Spa. In Four Diamond Luxury. ... more less
- Reservation Options:
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- Also Known As:
- Atlantis Hotel Reno
- Atlantis Resort Reno