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“Great If You're a Smoker”

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Atlantis Casino Resort Spa
Ranked #1 of 63 Hotels in Reno
GreenLeadersPlatinum level
Reviewed November 5, 2012

We recently spent 3 nights at the Atlantis. It's been recently renovated and is now a little larger-than-life; just short of ostentatious. Our room was very comfortable with 2 easy chairs, perfectly firm mattress, great temperature control, our choice of pillows with differing firmness, and spacious bathroom complete with electronic scale. There was even free valet service. It would have been a perfect 5-star experience except for one minor glitch and one major problem. The minor glitch was that there was no mini-fridge or microwave in the room. The major problem was the smell of cigarette smoke that permeated every corner of the hotel, even the supposed non-smoking areas. The meeting rooms and restaurants, the elevators and hallways, all smelled of smoke. When housekeeping propped open our room door while they made up the room, the smell of cigarette smoke billowed in from the hallway until you would have thought someone had lit up a cigarette in our room. Very disappointing and distasteful for non-smokers.

  • Stayed: November 2012, traveled on business
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1  Thank waf50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this reviewResponded November 6, 2012

I am so sorry to hear about your smoke smell issues during your recent stay here at Atlantis. We do our best to try to provide our non-smoking guests with a smoke free environment. I would love the opportunity to speak with you regarding your experience at your convenience. Please feel free to contact me at contact@atlantiscasino.com, I do hope to hear from you.

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4,309 - 4,315 of 5,056 reviews

Reviewed November 5, 2012

The staff were very friendly and helpful. The rooms were clean and cheerful and very comfortable. The retuaurants had everything your cravings would desire. All in all the Atlantis Hotel would be our choice for our next vacation. Charles

  • Stayed: October 2012, traveled on business
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Thank charles m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this reviewResponded November 6, 2012

We look forward to welcoming you back Charles for your next vacation, see you then!

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Reviewed November 5, 2012

We stayed in a Spa Room on the 3rd floor. We were only there for 2 nights so we didn't use the spa facilities. The room was wonderful and very clean. We left the housekeeping staff a room tip and they did a great job. We love the Atlantis!

  • Stayed: October 2012, traveled with friends
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1  Thank Tom C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this reviewResponded November 6, 2012

Thank you Tom for your generosity; I do hope you will be able to take full advantage of our Spa facilities on your next stay. Thank you for your review, and I look forward to welcoming you back in the future.

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Reviewed November 5, 2012

Have been coming to the Atlantis for last 5 yrs...the Rooms are fabulous and the service is great. I never have a problem when I am there. The selection and quality of the food could not be better...Every where I have eaten was outstanding....I cannot say enough about the Atlantis... I highly recommend this Hotel/Casino to everyone who wants a no hassle, comfortable, relaxing vacation.

  • Stayed: October 2012, traveled with friends
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Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this reviewResponded November 6, 2012

Thank you Robert, we love that you love the Atlantis! Here’s to another 5 years of great service and return trips.

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Reviewed November 5, 2012

My wife and I love staying at the Atlantis Casino. It has been a tradition in my family for over 15 years.. We have had vacations there when the kids were small and continue the tradition for wife and myself. It's always a good place to re-enegize the mind and body from all the stress and demands of a workweek. We will be making another trip this Veterans Day and hope to get a couples massage again as well.. Love the hotel and everything that it provides!!!

  • Stayed: July 2012, traveled as a couple
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Thank tb9ers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this reviewResponded November 6, 2012

It is fabulous to be a part of your family tradition; I do hope the tradition will extend to your childrens family as well. I look forward to welcoming you on Veteran’s Day and in the coming future. Enjoy your couple’s massage, and thank you for your loyalty!

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Reviewed November 5, 2012

Service was great,The room was very comfortable,location is perfect, food was very good.
we have stayed at Atlantis many times & have never been disappointed. THANK YOU.

  • Stayed: October 2012, traveled as a couple
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Thank joseph r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this reviewResponded November 6, 2012

I am happy we have continued to make your stays at Atlantis a fun time Joseph, we hope to see you back soon!

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Reviewed November 5, 2012

The rooms are large and comfortable. The food is great. There are lots of gambling choices and we had some luck.

  • Stayed: November 2012, traveled with family
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Thank LuckyMNapa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this reviewResponded November 6, 2012

Luck is a wonderful thing to have in a casino and I’m glad you have chosen the Atlantis as your gambling choice. I look forward to your next visit, thank you!

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Additional Information about Atlantis Casino Resort Spa

Address: 3800 S Virginia St, Reno, NV 89502-6005
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Reno
#1 Top resorts Hotel in Reno
#1 Casino Hotel in Reno
#1 Spa Hotel in Reno
#2 Family Hotel in Reno
#2 Business Hotel in Reno
#2 Romantic Hotel in Reno
Price Range: $68 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Atlantis Casino Resort Spa 4*
Number of rooms: 824
Official Description (provided by the hotel):
Atlantis Casino Resort Spa is honored to be a recipient of the AAA Four Diamond Award. This prestigious recognition signifies the beauty and attention to detail eminent throughout the entire resort. Nestled at the base of the majestic Sierra Nevada mountains, Atlantis is ideally located on the strip in the heart of Reno’s restaurant, entertainment and shopping district. Atlantis is a resplendent oasis created for relaxation, rejuvenation and celebration. A favorite of resort destination travelers near and far, and voted Best Hotel & Casino for its exceptional and friendly service, Atlantis is truly second to none. Atlantis offers a complimentary airport shuttle, free valet parking and acres of free self-parking.Experience all that Atlantis has to offer. Atlantis has rooms ranging from deluxe accommodations to Reno’s only Concierge Hotel Tower, with amenities to suit anyone from the vacationing family to the high roller or business traveler. Dine in one of our eight award-winning restaurants or enjoy our ten captivating bars and lounges, with daily social hour and happy hour. The world-class Spa Atlantis is the winner of SpaFinder’s Readers’ Choice Award for Best Hotel Casino Spa and boasts unique treatments and beneficial amenities. Our casino floor features Exclusive Premiere slots, a smoke-free poker room, Race & Sports book, and Reno’s only casino-wide progressive jackpot.Stay. Dine. Play. Spa. In Four Diamond Luxury. ... more   less 
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Also Known As:
Atlantis Hotel Reno
Atlantis Resort Reno

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