I cannot comment on the room as our reserved (for many months) room was given away moments before we arrived even though we had called the front desk THREE TIMES over the course of the day to let them know we would be arriving, but that it would be late at night. The hotel was "sold out" so they sent us to another hotel which happened to be a downgrade from the room we had reserved. They were quite apologetic and compensated us with a voucher for one night, however even the voucher fell short of what they promised us. I contacted the hotel manager regarding the inconsistency in what they promised us and what they issued us, but received no response.
The hotel claims that they strive to provide exceptional service to their guests, however, they are a huge operation and the right hand obviously does not know what the left hand is doing. We were unimpressed.
- Official Description (provided by the hotel):
- Atlantis Casino Resort Spa is honored to be a recipient of the AAA Four Diamond Award. This prestigious recognition signifies the beauty and attention to detail eminent throughout the entire resort. Nestled at the base of the majestic Sierra Nevada mountains, Atlantis is ideally located on the strip in the heart of Reno’s restaurant, entertainment and shopping district. Atlantis is a resplendent oasis created for relaxation, rejuvenation and celebration. A favorite of resort destination travelers near and far, and voted Best Hotel & Casino for its exceptional and friendly service, Atlantis is truly second to none. Atlantis offers a complimentary airport shuttle, free valet parking and acres of free self-parking.Experience all that Atlantis has to offer. Atlantis has rooms ranging from deluxe accommodations to Reno’s only Concierge Hotel Tower, with amenities to suit anyone from the vacationing family to the high roller or business traveler. Dine in one of our eight award-winning restaurants or enjoy our ten captivating bars and lounges, with daily social hour and happy hour. The world-class Spa Atlantis is the winner of SpaFinder’s Readers’ Choice Award for Best Hotel Casino Spa and boasts unique treatments and beneficial amenities. Our casino floor features Exclusive Premiere slots, a smoke-free poker room, Race & Sports book, and Reno’s only casino-wide progressive jackpot.Stay. Dine. Play. Spa. In Four Diamond Luxury. ... more less
- Reservation Options:
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- Also Known As:
- Atlantis Hotel Reno
- Atlantis Resort Reno