Just returned. As everyone mentioned, hotel is very modern, rooms were large and beds were comfortable. Check-in was easy and room was ready in advance. Both pools were extremely nice and had abundant seating. My friends were hoping for an adults only jacuzzi since there were several kids in it but since I have a child, this did not bother me.
What did bother me was the restaurant service. We ate at the Manhattan Deli on the night of Memorial day. Extremely busy and inadequately staffed. There was 1 employee taking orders via phone, take out counter, and passing out the take out counter. After placing my order, I was told it would be 15 min (only ordered soup) time passed..and passed..till I finally discovered that my food was distributed to someone else. Went to complain and request new soup only to be told to "wait" and wait and wait.. Finally, my food was arrived and was given to me for free.
The next night I ate at the Italian Bistro and once again the service wasn't up to my standards. I had to wait at least 15 minutes before being acknowledged and my meal was complete (only ordered cup soup/individual pizza) before seeing server again to request refill of water.
I was told that this hotel had the best service. My comment is this "IF this is the best service, I would hate to see what the other hotels offer."
Will choose not to stay at the hotel again and choose the Peppermill instead.
- Official Description (provided by the hotel):
- Atlantis Casino Resort Spa is honored to be a recipient of the AAA Four Diamond Award. This prestigious recognition signifies the beauty and attention to detail eminent throughout the entire resort. Nestled at the base of the majestic Sierra Nevada mountains, Atlantis is ideally located on the strip in the heart of Reno’s restaurant, entertainment and shopping district. Atlantis is a resplendent oasis created for relaxation, rejuvenation and celebration. A favorite of resort destination travelers near and far, and voted Best Hotel & Casino for its exceptional and friendly service, Atlantis is truly second to none. Atlantis offers a complimentary airport shuttle, free valet parking and acres of free self-parking.Experience all that Atlantis has to offer. Atlantis has rooms ranging from deluxe accommodations to Reno’s only Concierge Hotel Tower, with amenities to suit anyone from the vacationing family to the high roller or business traveler. Dine in one of our eight award-winning restaurants or enjoy our ten captivating bars and lounges, with daily social hour and happy hour. The world-class Spa Atlantis is the winner of SpaFinder’s Readers’ Choice Award for Best Hotel Casino Spa and boasts unique treatments and beneficial amenities. Our casino floor features Exclusive Premiere slots, a smoke-free poker room, Race & Sports book, and Reno’s only casino-wide progressive jackpot.Stay. Dine. Play. Spa. In Four Diamond Luxury. ... more less
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- Also Known As:
- Atlantis Hotel Reno
- Atlantis Resort Reno