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“Good family stay”

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Atlantis Casino Resort Spa
Ranked #1 of 64 Hotels in Reno
Certificate of Excellence
GreenLeadersPlatinum level
california
Level Contributor
59 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Good family stay”
Reviewed April 10, 2012

We stayed at the Atlantis Concierge sweets for two days in april. Concierge is very nice the extras may not be worth it.Concierge rooms come with continental breakfast and afternoon snacks. Neither the breakfast or the afternoon snacks were stocked well at all. VIP check in was another perk that was not available. room was clean and hotel portion were very clean

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CaliforniaMark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, April 17, 2012
Thank you for taking the time to post your review on Trip Advisor. I am very sorry for your dissatisfaction with our Concierge Lounge. I have followed up with the Department Manager to ensure that our nourishments are monitored and replenished in a timely manner. I hope that you and your family return to Atlantis Casino Resort Spa very soon.
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4,490 reviews from our community

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Rating summary
  • Location
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  • Service
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Traveler tips help you choose the right room.   Room tips (1,076)
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Las Vegas, Nevada
Level Contributor
74 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed April 9, 2012

Stayed here and the Peppermill. Both are nice. Enjoyed the restaurants at both. Location is similar. The only difference I noticed and being sensitive to the smokiness of casinos, the Atlantis is slighty more scented of smoke trhoughout and in some of the rooms (we were in two different rooms) than the Peppermill. The Atlantis is definitely quiet, with noise-blocking windows, you do not hear planes or your neighbors. I appreciated that. I did not try the spa here, but heard it's fantastic.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Annettencalif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, April 17, 2012
Thank you for taking the time to post your review on Trip Advisor. I am very sorry for the smoke smell you experienced. I have informed the Chief Engineer of your comment so he can investigate the air quality throughout our property. I hope the next time your travel plans bring you to Reno, you will choose to Atlantis Casino Resort Spa as your destination.
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Oakland, California, United States
1 review
Reviewed April 9, 2012

need to getaway from it all, look no futher. The Spa was exceptional, staff was attentive and kind. Saw to your every need. Room services was unbelievable, food was beyond excellent. The Room was a sweet escape.....can't wait to go back....

Room Tip: Stay on the SPA floor
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  • Stayed March 2012, traveled with friends
    • Value
    • Location
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    • Service
Helpful?
Thank Magenta J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, April 17, 2012
Thank you for selecting Atlantis Casino Resort Spa as your “Spacation” destination. I am thrilled that we exceeded your expectations throughout your visit. I look forward to welcoming you back to Paradise in the near future.
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Idyllwild, CA
1 review
Reviewed April 9, 2012

The upgraded room was just perfect, the seafood was a delight, do not miss the lobster cocktale
People who work there are very good at there job.

Room Tip: pay for the upgrade its worth it
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zabba33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, April 17, 2012
I am delighted that you thoroughly enjoyed the room upgrade and restaurants. On your next visit, visit Spa Atlantis for an escape to a world of complete serenity.
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Caldwell, Idaho, United States
2 reviews
Reviewed April 9, 2012

Welcoming, competent Front Desk; upgrade to Concierge Tower was surprise, and welcome.
Splendid room; breakfast buffet very nice. In-room service, quick and attentive. Overall, good experience.

Room Tip: If view is important, choose a room on the "East" side. Personally, I like high floors...
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  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, April 17, 2012
Thank you for your wonderful comments. I look forward to welcoming you back to Atlantis Casino Resort Spa very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bay Area, CA
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed April 9, 2012

We just returned from an Easter weekend stay in Reno at the Atlantis Hotel and Casino and we had a very good time overall. Check in was quick and painless. Our room was on the 17th floor (I loved the glass elevators!) and was well-appointed and very clean. I am giving the Atlantis 4 starts out of 5 for two issues with the room. First, why have a bathtub if you are going to permanently adhere the non-skid shower mat to the bottom of the tub? I tried to take a bath, but after 5 minutes of feeling like I was sitting on coarse grain sandpaper, I gave up in favor of a shower (and keeping the skin on my backside). Secondly, and this is an issue with many hotels, why do a great job of soundproofing the rooms if you have a 2 inch gap under the door to the room? We heard people coming and going at all times and doors slamming the hallway, which was disturbing to our sleep and ruined the feeling of a luxury hotel room... (The PepperMill is one of the only hotels that gets this right. In their Tuscany Tower, there is a separate door from the hallway that leads to doors of two hotel room, buffering the rooms from hallway noise.) Other than these two things, our stay was very nice. We enjoyed the buffet and the Purple Parrot for dining. The casino was pretty good, with a decent selection of new slot machines. Everyone at the Atlantis was cheerful and helpful, which really makes a huge difference in the overall quality of the visit. Express checkout through the TV was not working when we checked out, but a front desk clerk was able to check us out over the phone and e-mailed the receipt to us. All in all, we would recommend the Atlantis and would stay here again.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank lmdean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed April 6, 2012

My friend & I were sent on a Spa weekend by our boss. We had a fantastic relaxing time & cant wait to do it again!! Spent over 5 hours in the Spa!!

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank myrobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, April 17, 2012
What a wonderful gift from your boss! I am thrilled that you enjoyed every relaxing moment in our award winning Spa. I look forward to welcoming you back for another rejuvenating experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atlantis Casino Resort Spa

Property: Atlantis Casino Resort Spa
Address: 3800 S Virginia St, Reno, NV 89502-6005
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Reno
#1 Spa Hotel in Reno
#1 Casino Hotel in Reno
#1 Luxury Hotel in Reno
#2 Romantic Hotel in Reno
#2 Business Hotel in Reno
#2 Family Hotel in Reno
Price Range (Based on Average Rates): $
Hotel Class:4 star — Atlantis Casino Resort Spa 4*
Number of rooms: 824
Official Description (provided by the hotel):
Atlantis Casino Resort Spa is honored to be a recipient of the AAA Four Diamond Award. This prestigious recognition signifies the beauty and attention to detail eminent throughout the entire resort. Nestled at the base of the majestic Sierra Nevada mountains, Atlantis is ideally located on the strip in the heart of Reno’s restaurant, entertainment and shopping district. Atlantis is a resplendent oasis created for relaxation, rejuvenation and celebration. A favorite of resort destination travelers near and far, and voted Best Hotel & Casino for its exceptional and friendly service, Atlantis is truly second to none. Atlantis offers a complimentary airport shuttle, free valet parking and acres of free self-parking.Experience all that Atlantis has to offer. Atlantis has rooms ranging from deluxe accommodations to Reno’s only Concierge Hotel Tower, with amenities to suit anyone from the vacationing family to the high roller or business traveler. Dine in one of our eight award-winning restaurants or enjoy our ten captivating bars and lounges, with daily social hour and happy hour. The world-class Spa Atlantis is the winner of SpaFinder’s Readers’ Choice Award for Best Hotel Casino Spa and boasts unique treatments and beneficial amenities. Our casino floor features Exclusive Premiere slots, a smoke-free poker room, Race & Sports book, and Reno’s only casino-wide progressive jackpot.Stay. Dine. Play. Spa. In Four Diamond Luxury. ... more   less 
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Also Known As:
Atlantis Hotel Reno
Atlantis Resort Reno

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