We stayed for 5 days. From day one, not treated with respect. I have documented disability--they wouldn't drive me to another hotel, tried asking the VIP staff--they wanted ME to go and find the CSM (customer service manager) and ask him/her??? Cashed a $250 check Monday, and they would not allow me to cash another $250 to use for our flight home. They said I had to "fill out an application--to get more money." Casino machines were rigged to spin fast, and within 16 seconds--$100 was gone. I complained, but to no avail. We ate there, we slept there, we purchased things in the gift stores, but yet when we wanted something--just go ask (so & so) not accommodating at all. No one took responsibility for anyone.
There is one gentleman by the name of Brian (Purple Parrot) who served you with a smile, chatted with you, was interested where you were from, and thanked me when I left--now Brian should teach all of the other staff members HOW to service their customers--who actually provide their bread & butter. So Atlantis--you better do some RE-THINKING as to WHO is important, because EVERYONE I have told, won't be coming to the Atlantis on their next visit to RENO.
- Official Description (provided by the hotel):
- Atlantis Casino Resort Spa is honored to be a recipient of the AAA Four Diamond Award. This prestigious recognition signifies the beauty and attention to detail eminent throughout the entire resort. Nestled at the base of the majestic Sierra Nevada mountains, Atlantis is ideally located on the strip in the heart of Reno’s restaurant, entertainment and shopping district. Atlantis is a resplendent oasis created for relaxation, rejuvenation and celebration. A favorite of resort destination travelers near and far, and voted Best Hotel & Casino for its exceptional and friendly service, Atlantis is truly second to none. Atlantis offers a complimentary airport shuttle, free valet parking and acres of free self-parking.Experience all that Atlantis has to offer. Atlantis has rooms ranging from deluxe accommodations to Reno’s only Concierge Hotel Tower, with amenities to suit anyone from the vacationing family to the high roller or business traveler. Dine in one of our eight award-winning restaurants or enjoy our ten captivating bars and lounges, with daily social hour and happy hour. The world-class Spa Atlantis is the winner of SpaFinder’s Readers’ Choice Award for Best Hotel Casino Spa and boasts unique treatments and beneficial amenities. Our casino floor features Exclusive Premiere slots, a smoke-free poker room, Race & Sports book, and Reno’s only casino-wide progressive jackpot.Stay. Dine. Play. Spa. In Four Diamond Luxury. ... more less
- Reservation Options:
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- Also Known As:
- Atlantis Hotel Reno
- Atlantis Resort Reno