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“Wouldn't stay here again!”

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Atlantis Casino Resort Spa
Ranked #1 of 63 Hotels in Reno
GreenLeadersPlatinum level
Reviewed March 15, 2011

We stayed for 5 days. From day one, not treated with respect. I have documented disability--they wouldn't drive me to another hotel, tried asking the VIP staff--they wanted ME to go and find the CSM (customer service manager) and ask him/her??? Cashed a $250 check Monday, and they would not allow me to cash another $250 to use for our flight home. They said I had to "fill out an application--to get more money." Casino machines were rigged to spin fast, and within 16 seconds--$100 was gone. I complained, but to no avail. We ate there, we slept there, we purchased things in the gift stores, but yet when we wanted something--just go ask (so & so) not accommodating at all. No one took responsibility for anyone.

There is one gentleman by the name of Brian (Purple Parrot) who served you with a smile, chatted with you, was interested where you were from, and thanked me when I left--now Brian should teach all of the other staff members HOW to service their customers--who actually provide their bread & butter. So Atlantis--you better do some RE-THINKING as to WHO is important, because EVERYONE I have told, won't be coming to the Atlantis on their next visit to RENO.

  • Stayed: March 2011, traveled with friends
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4  Thank MinnesotaGracie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,698 - 4,704 of 5,051 reviews

Reviewed March 8, 2011

We had a wonderful suite and some of the best food, try all the restaurants, and the staff are so friendly.

  • Stayed: March 2011
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Thank bobbie1940
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Manager at Atlantis Casino Resort Spa, responded to this reviewResponded May 3, 2011

Your comments are important to us, and thank you for taking the time to tell us about your experience at the Atlantis Casino Resort Spa. We are happy to hear that you enjoyed your stay with us, especially the food and your hotel room! These great comments have been passed along to our Team Members. We hope you will choose the Atlantis for your future visit to the Reno area!

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Reviewed March 2, 2011

If you are a chain smoker and don't have kids, this is the hotel for you. Its so smokey and gross. The air quality is awful. Even in their so called "non-smoking" rooms -- there are ash trays. Total BS. This is definitely NOT the hotel if you have kids -- was worried the whole time about them breathing in the smokey, rancid air. would never ever stay here again.

  • Stayed: February 2011, traveled with family
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5  Thank workerbee7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Manager at Atlantis Casino Resort Spa, responded to this reviewResponded May 16, 2011

Thank you for taking the time to share your comments about your stay at the Atlantis Casino Resort Spa. We are sorry for your less than satisfactory experience during your last visit. We do have a multimillion dollar air handling system that allows us to pump in up to 100% fresh air from outside. We routinely receive compliments from our visiting groups about how clean and fresh our property is. We would like for our Chief Engineer to investigate but need a few more specifics. At your convenience, please contact us at contact@atlantiscasino.com so we can address this very important issue. We look forward to hearing back from you and we hope you will decide to return to the Atlantis in the future.

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Reviewed February 25, 2011

Stayed here for a couple days after staying in Tahoe. Sheets were very scratchy and hard to sleep in. Food service was not very good. Casino is smelly and smoky. Health club was nice but this is a convention hotel and they charged extra for it. Wouldn't stay here again.

  • Stayed: February 2011, traveled with family
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3  Thank beberman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2011

The rooms are very comfortable and stylish. I've stayed several times now and am always very pleased. Rooms are also very clean. Casino is fun and good size to get your gamble ON. Restaurants are delish. I've eaten most of them (not the more upscale ones, yet) and have enjoyed all my meals. Service folks are very kind and helpful.

  • Stayed: December 2010, traveled solo
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Thank monet2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Manager at Atlantis Casino Resort Spa, responded to this reviewResponded May 6, 2011

We appreciate your feedback regarding your experience at the Atlantis Casino Resort Spa. Thank you for your great comments about the hotel room, the restaurants, and the overall experience! Please know that your comments will be passed along to our Team Members. We hope that on your next visit at the Atlantis, you can enjoy the Bistro Napa, Winner of Wine Spectator's “Award of Excellence!”. The Lounge Social Hour is daily between 4 P.M. – 6 P.M and they offer 1/2 Price Select Small Plates, Wood-fired Flat Breads, Wines and Specialty Cocktails. We welcome you to check our website, atlantiscasino.com, for up-to-date dining information. We look forward to seeing you again soon!

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Reviewed February 25, 2011

Wife and I were at Atlantis over Thanksgiving and enjoyed it so we came back to stay while we went to see Elton John. We are not one's to usually stay at a place twice as we like to stay at other places for a change. We are planning to hopefully return again in May for our anniversary and are talking about the plans now. Of course we have no doubt on the hotel. We will stay again. Staff is great, friendly, helpful. Food is wonderful, the Deli rocks as does the Steak House! All other eateriers there are worth it. Off the "strip" area you are away from the crowds but still close enough to them if you wish. Close to shopping and not far from the other casinoes and downtown Reno.

  • Stayed: February 2011, traveled as a couple
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Thank milotian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Manager at Atlantis Casino Resort Spa, responded to this reviewResponded May 12, 2011

Thank you for taking the time to share your comments regarding your stay at the Atlantis Casino Resort Spa. We are happy to hear that you and your wife enjoyed your stay! This information has been passed along to our Team Members! Atlantis is a wonderful choice for your anniversary. The new Spa offers many packages, including Couples Experiences, that will make you escape to a world of complete serenity. Visit our website, atlantiscasino.com, for complete details and to book reservations. We look forward to welcoming you back.

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Reviewed February 18, 2011

This is one of the better hotels and casinos in Reno. The SPA was a great experience. The casino is smaller compared to the massive casinos in Vegas, but diverse and big enough by Reno standards to be exciting. It has a great selection of table games and various slot machines. Its definitely not a 5 star hotel experience, and probably a weak 4 star hotel experience at best. Its definitely teetering around a 3 to 4 star rating. I'm used to the hotel experience in Asia, so perhaps my review here is somewhat clouded by super high expectations of granduer and service, but if we compare it to the general crappy service you can expect in an American hotel and condition of the property that seems to be standard in the USA now, it's generally fine.

The breakfast buffet is exceedingly week, it's either standard eggs, bacon, sausage, french toast one day, and a bizarre selection of mexican fare the other day. It seems as if the breakfast menu alternates like this. After staying there for 8 days I no longer wanted to eat at the breakfast buffet several days into it.

The Manhattan Deli restuarant serves gigantic sandwiches, probably best if you are traveling with yourself and another to split one sandwich between the two of you. Otherwise, you will have a lot of leftover food gone to waste.

The wind picks up on occassion in Reno and while I was there we had about 55 MPH winds coming through. The doors on some of the rooms are not set plumb, so on a windy day the doors scream and whistle. I was woken up at 5AM and the door whistled non-stop all day. I stuffed a towel under the door and in the side of the frame to muffle the sound. Also there is a vent on the window of the room that whistled as well so I had to fill the icebucket with water and set it on top of the vent cover to quite it down. I finally had to call to be moved out of my room to another room as I couldn't take it anymore.

  • Stayed: February 2011, traveled solo
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1  Thank jojojojojojojojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlantiscasino, Manager at Atlantis Casino Resort Spa, responded to this reviewResponded May 6, 2011

Thank you for taking the time to share your comments regarding your experience at Atlantis Casino Resort Spa. We are disappointed to hear that the wind was a disturbance. Please know that your comments have been passed along to the Engineering and Hotel Managers so they can be addressed. We are also sorry that the breakfast buffet was not to your satisfaction. We would to like to hear more detailed information so that this can be shared with our Food and Beverage Director. Please contact us at contact@atlantiscasino.com at your convenience. On a positive note, we are happy to hear that you enjoyed the hotel and the spa. We hope to see you again in the future!

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Additional Information about Atlantis Casino Resort Spa

Address: 3800 S Virginia St, Reno, NV 89502-6005
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Casino Hotel in Reno
#1 Top resorts Hotel in Reno
#1 Spa Hotel in Reno
#1 Luxury Hotel in Reno
#2 Business Hotel in Reno
#2 Family Hotel in Reno
#2 Romantic Hotel in Reno
Price Range: $69 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Atlantis Casino Resort Spa 4*
Number of rooms: 824
Official Description (provided by the hotel):
Atlantis Casino Resort Spa is honored to be a recipient of the AAA Four Diamond Award. This prestigious recognition signifies the beauty and attention to detail eminent throughout the entire resort. Nestled at the base of the majestic Sierra Nevada mountains, Atlantis is ideally located on the strip in the heart of Reno’s restaurant, entertainment and shopping district. Atlantis is a resplendent oasis created for relaxation, rejuvenation and celebration. A favorite of resort destination travelers near and far, and voted Best Hotel & Casino for its exceptional and friendly service, Atlantis is truly second to none. Atlantis offers a complimentary airport shuttle, free valet parking and acres of free self-parking.Experience all that Atlantis has to offer. Atlantis has rooms ranging from deluxe accommodations to Reno’s only Concierge Hotel Tower, with amenities to suit anyone from the vacationing family to the high roller or business traveler. Dine in one of our eight award-winning restaurants or enjoy our ten captivating bars and lounges, with daily social hour and happy hour. The world-class Spa Atlantis is the winner of SpaFinder’s Readers’ Choice Award for Best Hotel Casino Spa and boasts unique treatments and beneficial amenities. Our casino floor features Exclusive Premiere slots, a smoke-free poker room, Race & Sports book, and Reno’s only casino-wide progressive jackpot.Stay. Dine. Play. Spa. In Four Diamond Luxury. ... more   less 
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Also Known As:
Atlantis Hotel Reno
Atlantis Resort Reno

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