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“Reno”

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Homewood Suites by Hilton Reno
Ranked #10 of 64 Hotels in Reno
Certificate of Excellence
Minden, United States
1 review
“Reno”
Reviewed July 24, 2013

Was very satisfied, with hotel. Appearance was pleasing as you entered lobby. Suite was nice, clean and smelled fresh. Was impressed with complimentary dinner. Pool was on the cool side but during heat wave in Reno was welcomed.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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534 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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English first
Cork, Ireland
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 23, 2013

Excellence hotel with great facilities for a young family. The suite has 2 rooms so the kids could watch TV in one room while the adults decompressed after a long drive. Beds were a bit too soft for my comfort but overall this was a good place to stay

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Niall K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy, United States
1 review
Reviewed July 20, 2013

This is the second time we stayed at this hotel with my small kids and husband and we have had received the best service. Suites are roomy and quite. Fitness center and pool are great; and breakfast is a plus. We definitely recommend this hotel.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Yahel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 13, 2013

We stayed here on our way north to Lassen Vulcanic Park. It was all the little details that made this a great place to stay: the complimentary dinner (monday to thursday), the DVD player in the room (movies available at the reception) and the microwave popcorn bag in the room. Pool area is great too. We're coming back.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Slejpner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bonnybridge bridge
Level Contributor
49 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 12, 2013

Having had a bad experience with a private rental we had to book this hotel at short notice for 7 days ,the receptionist could not have been better allowing us in early as we were at a loose end with all our luggage .First night the bathroom fan kept running and vibrated through the suite. Maintenance could not fix so they muffled it with tape, The rest of the room was fine with sitting room and kitchen Breakfast was not that good but we managed in the kitchen. The position of the hotel baffled my satnav which got lost everyday .All things considered we had a good stay and would recommend this hotel

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Loftyviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 7, 2013

My family stayed here the night before flying back home. I contacted the front desk to request an early check-in as we had to be out of our rental early. Katie at the front desk was not only accommodating but very welcoming and friendly. We got into our room and settled in. Later in the evening, we noticed that the microwave was not working. I called the front desk to notify them and literally less than 5 minutes later, someone was there to fix it (i.e. plug it in). Later as we were pulling out the sofa bed for the kids to sleep on, we called to request a few more pillows and again, in less than 10 minutes, there they were with the pillows.

The morning breakfast was very hearty (breakfast burritos and potatoes) as well as waffles, yogurt, pasties and cereal. When we had specific requests for cereal or yogurt, they were quick to check and found what we had requested.

A random side note- as i was coming back into the hotel in the afternoon, there was a kitty lounging on the back of a sofa basking in the sun (they are pet friendly) and it just made me laugh that the cat made himself at home.

This will now be our go-to place to stay when in Reno. My husband kept commenting on how friendly everyone was. I am a frequent traveller and have stayed in many places- this was definitely worth the price!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aquababy78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hereford, United Kingdom
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 5, 2013

During my 3rd week at this hotel, had the most unusual and bizarre encounter with the night auditor...and that's why I will not stay there on return business trips to the area.
As a business traveler you get to see a lot of bad and good in the people's salary your travel dollars are supporting, but this was a first. Juan referred to me as 'people like you,' advised that his employer does not pay him enough money to deal with people of my type and ranted a few random semi-religious comments which also seemed to have nothing to do with my request to fax a work document. In the hotel business center, a note is posted indicating that faxes must be sent from the front desk, so unsure what set him off, but unless he was having a super 'off' night, I wonder if he hates all people or whether there was something else influencing him that evening???? I will never know, as the General Manager only response was, "I'm not making excuses for him." Never, did the GM apologize for the behavior, but mentioned that based upon my verbatim description, it did seem bizarre. I thought the Hilton family had a 100% satisfaction guarantee. Perhaps they've had too many Juan encounters and had to reject it because the hotel actually charged me more from the night of that strange encounter until the end of my stay... Mabye this is their newest incentive plan, rewarding Juan for treating a paying guest so disrespectfully. Way to go Homewood Suites! The Hilton brands were my favorite until this. This Diamond member will seek a good night's sleep from your competitors.

Room Tip: There are no quiet rooms at this hotel. Each of 3 weeks I requested a quiet room. The first week...
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank R S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Reno

Property: Homewood Suites by Hilton Reno
Address: 5450 Kietzke Ln, Reno, NV 89511-2061
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Reno
#5 Family Hotel in Reno
#12 Romantic Hotel in Reno
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Reno 3*
Number of rooms: 96
Official Description (provided by the hotel):
The Homewood Suites by Hilton® Reno Nevada hotel is centrally located just minutes from downtown Reno and Reno-Tahoe International (RNO) Airport, located near numerous local businesses. We do everything we can to make our guests comfortable. The Homewood Suites by Hilton Reno Nevada hotel features a business center, complimentary Suite Start® hot breakfast buffet daily, and a complimentary Welcome Home® Reception on weekdays. ... more   less 
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Also Known As:
Homewood Suites By Hilton Reno Hotel Reno

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