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“Fairly average Staybridge with some misses” 3 of 5 bubbles
Review of Staybridge Suites Reno Nevada

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Staybridge Suites Reno Nevada
Ranked #22 of 64 Hotels in Reno
Denver, Colorado
Level Contributor
70 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
“Fairly average Staybridge with some misses”
3 of 5 bubbles Reviewed November 29, 2013

This is a typical and newer Staybridge Suites, but the property had a few misses. Check-in was pretty transactional with no real sense of warmth. Stepping into the elevator, I noticed that while the floor was clean, the elevator tracks looked like they hadn't been cleaned in months. That is often a clue that the management isn't very detail oriented. The room was typical Staybridge, but the TV was tiny for the room - probably 27" when it should have been at least 42" given the size of the room. No real HD on the channels, no channel guide in the room, and the TV had all sorts of bizarre channels like 15.213 and 47.104 with no info on them - very hard to find something to watch. AC/heat is louder than average. Noise from the hallway leaked in much more than in other Staybridge properties. Overall, it was a "meh" kind of experience, so it gets a "meh" review.

  • Stayed November 2013, traveled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank DenverBrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Reno Nevada, responded to this review, December 16, 2013
Dear DenverBrian,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.

Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

295 reviews from our community

Traveler rating
    162
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    6
See reviews for
114
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • German first
  • Any
English first
Portland, OR
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed November 26, 2013

You have been warned!!!

Had our Truck broken into while staying at this hotel. Had the front desk warned us in advance that they have had car windows smashed while parked out by their dumpster, we would have not parked there. Thief’s got away with about $2000 in gear that we had coved in our truck.


When we were getting into our car to head home, a woman said I see that you also had your window smashed. This same thing had happened to her two weeks prior. The Manager knew as well as the staff and they said NOTHING!!!

We are upset with this more then the items that were taken. Now you have been warned!!!

Room Tip: Don't park in the back by the dumpster!!! You will be robbed
See more room tips
  • Stayed November 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank pruettbad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
getcomfortable, General Manager at Staybridge Suites Reno Nevada, responded to this review, November 27, 2013
Thank you for your recent review. I'm sorry about your experience while staying at our hotel. We have been open for 5 years and have never had a car broken into until a couple of weeks before your stay. As it was the first time we did not tell all of our guests about the incident as it was a one time event and took the proper steps of alerting the local PD and advising our staff to increase our awareness. After your vehicle was broken into, we had local PD do additional patrols and we have also added a warning at the front desk to advise guest. Upon calls to other area hotels we discovered that this is a recent occurrence at all Reno/Sparks hotels. I want to assure you we are doing everything within our power to stop this from happening again and our guest safety and well being is always our first priority.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fernley, Nevada
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed November 21, 2013

This property is about location if your trying to avoid the smokey casino scene, if you choose to stay here you will find yourself a good distance from the nearest casino resort. The room is well appointed and provides the comforts of home.

There is a mini kitchen which worked well for us and our little dog. The bath offers the usual amenities. My only "complaints" are that the closet doors are very close to the sink vanity and hard to open and close, the pillows lumpy and the room very warm. I was able to solve the temperature issue by cracking open the windows, turning the heat off and the air conditioning on (felt strange to do in November), and bringing my own pillow.

For the price the Staybridge is a viable choice for those who want to avoid the casino's or in Reno for business.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Reno Nevada, responded to this review, December 6, 2013
Dear Chris S,

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I am very sorry to hear about the troubles you encountered over the bathroom conditions. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests.

Once again, thank you for staying with us and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver
Level Contributor
92 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed October 28, 2013

This was our second stay at the Staybridge in Reno in a one bedroom double queen suite. We slept in 10 different beds during our long road trip and voted the Staybridge beds our very favorite. Firm yet plush. The Whole Foods in Reno may be the largest we have encountered. We easily found a vast selection of ready made food and brought our dinner back to eat in our suite. Smoke free is no. 1 priority and difficult to find in a casino city like Reno, another plus for this hotel.

Our only criticism concerns the a/c system (which is why we can't give 5*s) The blower is so noisy and ridiculously loud. There is no way anyone could sleep with the system cycling off and on. Fortunately for us, we didn't need cooling. We also had to sleep with our white noise sound machine on because I forgot to ask for a room facing the front of the hotel. Our room faced the roar of the interstate.

This hotel, although it charges a $25 dog fee, is ideal for pet owners. The streets around the hotel are quiet and great for walking a pet, lots of green grass.

We will definitely stay at this hotel if in the area with a pet.

Room Tip: ask for a room on the front side of hotel to avoid the noise from the interstate.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank GoldenJudy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henderson, Nevada, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed October 23, 2013

We booked our room on hotels tonight. When we arrived at the hotel at 2am with our 2 yr, 5 yr, and three adults, we were told they wouldn't upgrade up to a bigger room even though we would pay more because they didn't know how much we paid for the room. When you have a customer in front of you who needs more than one bed because their are five of them, please try to accommodate the guest. Instead of pouting about how we got our room for practically free and if you upgrade us it's basically giving us a free room. Listen to your guest when they say, "how much more would it be for an upgrade" instead of drilling us on how much we paid. The facility was immaculate, the area was nice, the price was great, the service was awful.

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Patricia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Reno Nevada, responded to this review, November 7, 2013
Dear Patricia S,

Thank you for taking the time to post a review of our property. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We deeply regret the inconvenience you had the service you received. Please remain assured that we have recorded your comments and will forward it to the appropriate departments for future considerations. We hope you give us the privilege to continue to serve you in the near future.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
132 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed October 17, 2013 via mobile

Well the rooms are basic but spacious and clean. Mostly...the couch looked old and sad enough that I didn't want to sit on it. The king bed was plush and comfortable, although the pillows were oddly tiny. Unfortunately I was allergic to them, and they did not have hypoallergenic pillows. the kitchen was well equipped, even with a dishwasher!

What makes staying here pleasant though are the nice perks like an extensive breakfast buffet...waffles, fresh fruit (grapefruit was super appreciated), oatmeal, omelettes, bagels, basically anything you could wish for. And there is happy hour with a lot of food too. There is an extensive gym, as well as a small pool and hot tub. I didn't use any of them, but they looked clean and well kept enough to use.

Overall it met all my expectations, and then some, hence the four stars. Great job!

Stayed October 2013, traveled on business
Helpful?
Thank pocmonster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
84 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed October 14, 2013

Great staff, modern room, huge bed, nice jacuzzi and exercise area, exactly what we were looking for. We were just driving through Reno, but really enjoyed our stay. The hotel is pet-friendly, and offers complimentary breakfast and dinner, with alcohol. Highly recommended.

Room Tip: Ask for a western facing view. The sunsets over the mountains were amazing.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank smh33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Reno Nevada

Property: Staybridge Suites Reno Nevada
Address: 10559 Professional Cir, Reno, NV 89521-4882
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Family Hotel in Reno
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Reno Nevada 3*
Number of rooms: 94
Official Description (provided by the hotel):
Welcome to Staybridge Suites in Exciting Reno, Nevada Ideally located near the Reno-Tahoe International Airport, our extended stay hotel in Reno, Nevada offers a convenient location and allows guests to experience all the comforts of home during their long or short term stay. Visitors to our upscale accommodations near downtown Reno can enjoy shopping at the nearby Summit Sierra Mall or visit one of the area's most exciting casinos. Just a short distance away, Wild Island Water Park and beautiful Lake Tahoe provide fun for the entire family. Business travelers appreciate our hotel's location near the Reno - Sparks Convention Center and the Reno - Tahoe Tech Center, as well as companies such as Renown Hospital, Abaris, IGT and Miller Heiman. Our upscale Reno, NV accommodations also provide a flexible, 304 square foot boardroom, perfect for on-site meetings. While lodging in Reno,we hope you will take advantage of our complimentary laundry services. Other choice amenities include a 24hr Business Center, Fitness Center, indoor pool and whirlpool, outdoor grilling area and a media library. In the morning, enjoy a cup of Wolfgang Puck coffee served at our free breakfast buffet, and in the evening, join us in our community Great Room for beverages and hors d' oeuvre. As you plan your visit, we invite you to explore our excellent Reno, NV extended stay hotel rates and book your rooms today. ... more   less 
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Also Known As:
Staybridge Suites Reno Nevada Hotel Reno
Reno Staybridge Suites

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