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Reviews (318)
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Reviewed September 10, 2012

We just got back from an enjoyable stay at this property. Our family came to Reno for the Balloon festival and did not want to stay at any of the casino properties. This was a very good choice for our family.

Check-in was quick and easy. The person at check-in was very helpful. He gave us perfect directions to the Balloon festival...I used his directions rather than that of our GPS and it worked out fine!

Loved the following: 2 TVs and 2 DVD players in our 1 BR Suite. Very helpful with a toddler. Although we didn't borrow any DVD's, we saw a huge selection to borrow from in the lobby. The breakfast selection was very good. There was something for everyone - even a picky toddler.

Minor Disappointments: Dining area was too small..both days, it was very difficult to find a spot to eat breakfast. Was disappointed that the soda machine did not work during breakfast even though it was in the same area as the breakfast juices...I know, very trivial, but had the soda machine been on, it probably would have pushed the rating to 5 stars in my book. Lastly, word of warning regarding the pool, especially for people with kids. The chlorine is very strong and actually stung my eyes. I have been never encountered such a problem before in all my years swimming.

Overall, very nice property and when traveling with our toddler, we will stay here again.

Stayed: September 2012, traveled with family
1  Thank dznybound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2012

Everything you need is here! Friendly and helpful staff, clean rooms with full kitchen, Free Wifi, Good spread of free breakfast, free dinner (certain days), free use of laundry facilities, DVDS, pool, gym... value for money! Rooms are comfortable, could use some updating of deco.

Otherwise, nothing but praises.

  • Stayed: September 2012, traveled with family
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Thank Cara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2012

Besides being an excellent hotel physically the staff here are extremely helpful and nice. I booked rooms with my pets the last minute because the hotel I did have reservations with (la Quinta) was absolutely terrible. We were driving x-country from NYC to S F & it was a pleasure to spend our last leg of the trip here. Would return!

  • Stayed: September 2012
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Thank Vita101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2012

Great price. Very clean. Everything you could need. And a very accommodating staff. Special thanks to front desk staff... Heather, Doug and Brian for letting us store our bikes and for being so friendly. Felt like they really enjoyed their work.

  • Stayed: August 2012, traveled with friends
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Thank Dave A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2012 via mobile

Swithed to another room bc room wont cool. ac set 60 degree yet feels like 70 degree. Its been over couple hours I can't sleep bc it's warm. They either didn't clean ac unit semi annually or it's pre control to save energy. This really sucks bc if you are cold you can wear layers to covers but if you are hot; You are screwd for the night. Room and hotel is clean and nice looking

  • Stayed: September 2012
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2  Thank Grace159
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
getcomfortable, General Manager at Staybridge Suites Reno Nevada, responded to this reviewResponded September 7, 2012

Thank you for taking the time to write a response regarding your recent stay. I apologize that your stay was not satisfactory. I am glad we were able to move you to another room and we have since repaired the other unit. I would like to assure you that we constantly maintain our units but sometimes the unforseen happens. Once again we are sorry for any inconvenience you experienced during your stay and we hope you will visit us again.

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