We'd stayed at a Staybridge in Anaheim last June for a Disneyland trip and LOVED it. So when we went to Reno last week, we were excited to stay at a Staybridge again.
The location is on the far south side of town, which was fine for us since we'd be going to Virginia City, Carson City and Lake Tahoe. And my main priority was to have a suite so our kids could sleep in the living room, and us have our own bedroom. There are very few places in Reno that have affordable suites. But since we had our two young children with us, it would have been nice to be in a hotel/casino where we could take turns running downstairs to gamble a little at night!
The breakfast, as expected, was mostly great. This Staybridge is smaller than the one in Anaheim, but still had a good selection (eggs, sausage or bacon on alternate days, make your own waffles, yogurt, cereals, oatmeal, cut fresh fruit, bananas, apples, oranges, selection of breads to toast, muffins, OJ, cranberry juice, coffee). However, every other day they serve "cheese" omelets. I say "cheese" because it's the fake 7-11 nacho type of cheese that doesn't melt into the eggs, but kind of congeals. Even my young girls were turned off by it, and scraping it off wasn't good enough. They opted for the hard boiled eggs thereafter. The alternate days, they served scrambled eggs with shredded cheddar available. Yum. My advice to them - skip the fake cheese. Just serve with the shredded cheddar.
Also, while these extended stay places naturally attract business people and families, the bathroom counter is tall. So my girls can't reach everything when washing their hands and brushing their teeth. Both stays, we had to run to Wal-Mart to buy a step stool. Advice to Staybridge - have some step stools at the front desk to loan to families with small children.
My only complaint and disappointment in this Staybridge was - the "light" housekeeping. On Friday when we came home, nothing had been done. Beds as we'd left them, towels untouched, trash cans unemptied. Saturday, we asked for a "touch up" before we left that morning. They replenished our towels, and did a weird "sort of made up" beds. Covers somewhat pulled up, the decorative pillow thrown on, but all sloppy like my kids would've done. Trash not emptied. What the heck? I checked the bathtub, and saw our hair in it. !!! I called the Front Desk - what kind of housekeeping could we expect? "Light housekeeping during the week; nothing on weekends. Can I get you something?" I was disgusted and looked in the guest services book. It said "full cleaning on your pre-arranged day upon check in". Since we were "only" staying 5 nights, we had no "pre-arranged" day. So that meant - no vacuuming or bathroom cleaning our entire stay. And they skipped even the "light" duty on Friday.
So while I guess they met their stated standard, except for the missed Friday, I was disappointed. My husband and I discussed it, and in Anaheim, we had obvious maid service every day. Beds were made, trash emptied, towels refreshed, dishes washed. Maybe they weren't vacuuming and cleaning the bathroom every day, but we couldn't tell / by appearances, we were getting service. I guess Anaheim provided more service than they had to. The Reno Staybridge, don't expect more than their stated minimum.
Oh, well - it saved me 75% of what I was going to leave as tip for 5 nights of maid "service"!
Would I stay at the Reno one again? Not sure. I love the included breakfast, and the separate room for my young kids is a top priority (and Homewood Suites doesn't appeal to me). But if there's another place with true 2 room suites, I may try them instead.
- Official Description (provided by the hotel):
- Welcome to Staybridge Suites in Exciting Reno, Nevada Ideally located near the Reno-Tahoe International Airport, our extended stay hotel in Reno, Nevada offers a convenient location and allows guests to experience all the comforts of home during their long or short term stay. Visitors to our upscale accommodations near downtown Reno can enjoy shopping at the nearby Summit Sierra Mall or visit one of the area's most exciting casinos. Just a short distance away, Wild Island Water Park and beautiful Lake Tahoe provide fun for the entire family. Business travelers appreciate our hotel's location near the Reno - Sparks Convention Center and the Reno - Tahoe Tech Center, as well as companies such as Renown Hospital, Abaris, IGT and Miller Heiman. Our upscale Reno, NV accommodations also provide a flexible, 304 square foot boardroom, perfect for on-site meetings. While lodging in Reno,we hope you will take advantage of our complimentary laundry services. Other choice amenities include a 24hr Business Center, Fitness Center, indoor pool and whirlpool, outdoor grilling area and a media library. In the morning, enjoy a cup of Wolfgang Puck coffee served at our free breakfast buffet, and in the evening, join us in our community Great Room for beverages and hors d' oeuvre. As you plan your visit, we invite you to explore our excellent Reno, NV extended stay hotel rates and book your rooms today. ... more less
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- Also Known As:
- Staybridge Suites Reno Nevada Hotel Reno
- Reno Staybridge Suites