I booked the Grand Suite with a spa tub for the one night I would be staying in Reno. I looked at several hotels and decided that this was the perfect room for my hubby and I. Three weeks later when we arrive the counter person tells us that that entire section of rooms will be without hot water from 8pm to 8am. Since I booked this room specifically to use the spa tub at my leisure we went with a room in the Tuscan Tower. The 'European Spa' was not the type of bath I was looking for. Two people cannot fit comfortably in it. The room was beautiful. Everything was clean and nice. They did not charge us extra for this room but they are priced the same on most days. If I had known before hand I would have made a different choice. I think that they have a duty to contact their guests and let them know when there is a problem with the reservations.
I was also disappointed that the Edge was not open, since we had free passes to get in.
On the other hand, I would like to commend Kliffe, the night bartender at the Fireside. He was very friendly and poured excellent drinks. We had intended to get a drink and check out other areas but stayed and had a great time because of him. Thanks for the great service!More
- Free Wifi
- Free Parking