We stayed at the Peppermill May 10-12 2005 with our 3yr old after searching for a place that was near skiing (for dad) and had a pool (for mom and kiddo).
We paid $169/nt for a NON smoking 'luxury' suite (most rooms go for $50/nt) and found a very tacky but fun mirrored room w/jacuzzi....that smelled ALOT like smoke. Even the pillow cases smelled like smoke - the next day we were switched to another nonsmoking room that was a bit better, but no compensation was made for our night of coughing (we had checked in late the first nite and didn't switch b/c child had fallen asleep immediately).
When I had called to make the reservation and asked if it was 'family friendly' I was assured that it certainly was!! Even the pool had an animatronics show that children loved, I was told by the cheery reservationist!!! So the next day we went to the pool (remember, this IS Reno, so you have to walk through choking smoke to get to the pool, restaurant or ANYthing in the hotel). My child and I were summarily kicked out of the otherwise empty hottub 45 seconds after getting in it, as she was 'too young to be in that kind of heat', said the nasty spa manager lady. I told her that since I was pregnant, I couldn't even be in something 'too hot' and it was certainly cooler than our hottub at home, so it would be fine for our child if I was with her. She said "NO-GET OUT." When I confronted her with her unnecessarily nasty attitude and said "I was under the impression that the Peppermill was 'family friendly'", she said "I would NEVER tell people that we are family friendly nor do we try and bill ourselves that way" My response was, " well, clearly YOU are not, but why do you have a fuzzy animal show above the pool (that, by the way, was not working but you could see the animals in their 'caves')?" She just said again, " We are not family friendly and you are NOT allowed to bring your child in the hottub!" and walked away from me.
So that was that. You heard it from the manager's mouth. NOT FAMILY FRIENDLY!!!!!!
Go to gamble, I guess, but leave the kids at home!!!
- Official Description (provided by the hotel):
- Awarded the prestigious AAA Four Diamond rating for hospitality industry excellence, the Peppermill Resort Spa Casino in Reno, Nevada offers a first-class experience as well as upscale amenities that create an unforgettable stay. Peppermill offers 1621 guest rooms, including 600 lavishly appointed suites, 10 award-winning restaurants, 15 bars and lounges, two geothermally heated resort pools, the three-story Spa Toscana, and free live entertainment or dancing until the wee hours in Reno's hottest nightclub, EDGE. Accommodations now include custom pillow-top mattresses, hypoallergenic pillows in both soft and firm comfort levels, Egyptian cotton sateen T300 bed linens, single-cup Keurig brewing systems, in-room smart refrigerators, 42-inch LCD high-definition TV and movie stations, and complimentary Wi-Fi with speeds up to 32mbps. ... more less
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- Also Known As:
- Peppermill Hotel Reno