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“Outstanding everything.”

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Peppermill Resort Spa Casino
Ranked #3 of 63 Hotels in Reno
Certificate of Excellence
GreenLeadersGold level
Reviewed January 24, 2013

Hotel and staff are top notch. There are no areas where i would suggest improvement. The cleanliness of the hotel is meticulous. The staff are friendly and there is plenty of staffing so wait time is minimal in all areas we visited.

  • Stayed: January 2013, traveled on business
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Thank john a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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9,331 - 9,337 of 10,928 reviews

Reviewed January 24, 2013

Excellent service from check-in to check-out. We had a suite with a view of the mountains, very lux. Room was well equiped and clean. Had dinner at the steak house and everyones meal was excellent. I personally had the steak, which was cooked to perfection. The sides were good too.
I would highly recommend the Peppermill.

  • Stayed: January 2013, traveled with family
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Thank Deborah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

The spa room at the Peppermill was fantastic! We came back to the room from a night of eating, drinking and gambling to a hot soak in the jacuzzi that was in our room. Then the bed was so comfortable, I drifted off to sleep in minutes, waking up refreshed and ready to go play some more. I couldn't believe that we got a room so nice for the price we paid. We will be coming back soon!

  • Stayed: January 2013, traveled as a couple
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Thank dana c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

Peppermill is a 5 star hotel and the best casino in town.The atmosphere and sorroundings is excellent, no other hotel in reno can top that. My husband and I celebrated my birthday and participated in the Bingo Tournament. We stayed at the Tuscany Tower which has a fabulous view of the swimming pool. The room is so roomy and beautiful. We stayed here a lot of times and we always have fun and wonderful time. But most of all, Matt Niedzwiecki, Executive Casino Host, is beyond outstanding. He's the greatest host you can ever have. So lucky to have him as our casino host! Thank you for providing an excellent relationship with your customers.
We can never find someone like you! My husband loved the Cafe Milano, they have a lot of menu selections. All the restaurants are great! We definitely recommend peppermill to our friends and family!

Room Tip: Tuscany Tower is the Best choice, or the higher floors of the other tower are spacious and immaculat...
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  • Stayed: January 2013, traveled as a couple
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Thank Mely N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

Always enjoy staying at the Peppermill and meeting friends there. Rooms are priced well. We have the shuttle available to take us to the airport. Another shuttle comes to the hotel and takes us to ski resorts in Lake Tahoe in the Winter. Don't need to rent a car. On this particular trip, I forgot to pack up a whole drawer of clothing. I received excellent prompt service finding my clothes, which were saved in lost and found, and having them mailed back to me at no charge. Also love the Peppermill restaurants. We don't have to leave to find a good meal. Wish they carried Wheel of Fortune machines though, my favorite slot machine.

  • Stayed: January 2013, traveled with friends
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Thank Yoclair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

I wound up staying at the Peppermill for a meeting with a client in Reno, but brought my family with me. We did this to see some of the Tahoe area - which leads me to one of the positives about the hotel - location. It's very close to some of the great towns around Tahoe, which was a positive for us. For people looking to gamble the location may/may not be a positive as it is not on the downtown "strip" like most of the other casinos.

More positives:
-price
-clean
-spacious rooms
- easy and free parking
- friendly and accommodating staff (we requested a crib for my daughter and it was there almost instantly)

Negatives:
- not any that really standout. On a more weird than negative note, this resort seems to have an identity crisis. The decor is pretty random - it bounces between some Deco, western themed, and ornate Italian throughout the resort. Kind of weird, but not a real drawback.

Also, we noticed that they had a huge arcade which might be a plus for people traveling with young adults/teens.

Overall, our stay was comfortable and - although we probably won't stay there again - see no problem recommending it either...

  • Stayed: January 2013, traveled on business
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Thank MMas9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peppermill_Director, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this reviewResponded January 26, 2013

Thank you for your review. We appreciate your favorable comments and are glad that our resort and our personal service and amenities were enjoyable for you. We hope that we compare to some of your nicest hotels in San Francisco and are glad that we can offer this level of luxury for a fraction of the cost. Even though your review was only 3 Stars it felt a little more like a 4 Star!

This being your first visit with us it is easy to see why our décor seemed a little confusing to you. Over recent years we have taken on a major upscale renovation to many of our resort areas from the exterior all of the way through the casino. This began with the construction of our beautiful Tuscany Tower about seven years ago. The acceptance of this architectural marvel was so well received that it began a renovation that has been years in the making and may be a year or two from being totally complete.

We do hope that your travels bring you back here someday so you will be able to see the improvements that are taking place on a daily basis!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2013

Very good value for the money. Stayed in the Tuscany Tower. Nice view of pool, heated pool, terrace, etc. Room was very nice - new and clean - loved the beds and linens & jacuzzi. Nice choice of restaurants. Was our first trip to Reno - really glad we chose this hotel. Don't think we could have made a better choice. Room was very quiet. Nice drive to Tahoe. Nice change from Vegas.

Room Tip: Tuscany Tower was excellent.
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  • Stayed: January 2013, traveled as a couple
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1  Thank mare4422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Peppermill Resort Spa Casino

Address: 2707 S Virginia St, Reno, NV 89502-4213
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Reno
#1 Family Hotel in Reno
#2 Spa Hotel in Reno
#2 Top resorts Hotel in Reno
#2 Luxury Hotel in Reno
#2 Casino Hotel in Reno
#4 Business Hotel in Reno
Price Range: $93 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Peppermill Resort Spa Casino 4*
Number of rooms: 1621
Official Description (provided by the hotel):
Awarded the prestigious AAA Four Diamond rating for hospitality industry excellence, the Peppermill Resort Spa Casino in Reno, Nevada offers a first-class experience as well as upscale amenities that create an unforgettable stay. Peppermill offers 1621 guest rooms, including 600 lavishly appointed suites, 10 award-winning restaurants, 15 bars and lounges, two geothermally heated resort pools, the three-story Spa Toscana, and free live entertainment or dancing until the wee hours in Reno's hottest nightclub, EDGE. Accommodations now include custom pillow-top mattresses, hypoallergenic pillows in both soft and firm comfort levels, Egyptian cotton sateen T300 bed linens, single-cup Keurig brewing systems, in-room smart refrigerators, 42-inch LCD high-definition TV and movie stations, and complimentary Wi-Fi with speeds up to 32mbps. ... more   less 
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Also Known As:
Peppermill Hotel Reno

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