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“Amazing customer service and suites!!!”

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Eldorado Resort Casino
Ranked #7 of 64 Hotels in Reno
Certificate of Excellence
Reviewed February 9, 2010

When I booked our stay online I made a comment in the comments/special requests section of the reservation page. I told them it was our anniversary and my husbands Bday and asked if they did anything special for this, like some other resorts. I was thinking they would leave a card and maybe champagne or something as a surprise to my hubby. They did not do that, they did waaaayyyy more. We reserved a spa suite, they were running a special 79.99 a night. Can't beat that for a jacuzzi in your room and a plush bed. They upgraded us to the penthouse spa suite. It was amazing, full bar, steam glass shower, jacuzzi right by the window overlooking the city and mountains, living room, bedroom, dining room and 1 1/2 baths. We were absolutely amazed. One of the greatest parts was when we checked in the front desk clerk informed us we were upgraded, because of our special occassion and he was genuinely excited for us, it was really cute. It made for a very memorable night.
Besides that, the staff is curteous, the room service is affordable, delicious and quick. And the comedy club, Catch a Rising Star, has great comedians. We saw Patrick DeGuire, he was hilarious. It is a famous club were several very famous comedians started out. And tickets were only 17.95. We had a blast. We live in Tahoe and have started a tradition a few months back to do an overnight date night in Reno we had stayed at he Atlantis a couple times, but there rooms were outdated and expensive unless I booked them on priceline and then you don't have a choice of which floor, room,etc., you get. plus after our last stay I said that's it, never again, cause the staff is very rude, I always felt like I was bothering them. Everyone from front desk to cocktail. Stay at the Eldorado and look for there spa room specials you'll have a great time.
Truckee, CA

  • Stayed: January 2010, traveled as a couple
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Thank mememe32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eldoradohotel, Social Media Manager at Eldorado Resort Casino, responded to this reviewResponded March 19, 2010

Mememe32,
On behalf of the Eldorado Hotel Casino, we would like to thank you for taking the time to share your wonderful comments on Trip Advisor. We are so happy to hear that you were pleased with your stay! We like to create a welcoming atmosphere where one always ‘feels at home,’ because we value our guests.

We take great pride in our hotel and we are glad you enjoyed yourself and are loyal guests. We realize that all of our guests deserve nothing less than to receive superior service and the ultimate in entertainment and accommodations and are happy that we were able to meet your needs. Our guests only deserve the best and this is what we aim to provide.
We hope you return soon. Thank you for taking the time to let others know how your experience was.
Sincerely,
Eldorado Hotel Casino
Reno, Nevada

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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10,371 - 10,377 of 10,703 reviews

Reviewed February 9, 2010

Fabulous accomodations, staff was extremely helpful the food was excellent. The complimentary breakfasts sealed the deal and made the SCI Convention a real winner.

Michael & Susan Baudler

  • Stayed: January 2010, traveled as a couple
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Thank Sportspal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2010

Every year for our wedding anniversary we like to visit Reno or Lake Tahoe, We have visited the Eldorado twice and twice we have had the most awesome experience. The same room even and that is a great thing.
Always choose a suite it's the smartest thing to do. As we play in the casino we earn comps and this has helped us with our cost on staying there and our food, the food is magnificent, the staff is so nice and friendly. the jacuzzi was not in working condition and we called for service and they were there quick this made us very happy. We do recommend you to also choose the Eldorado next time your in Reno, hurry! rooms go quick snap! just like that.

  • Stayed: January 2010, traveled as a couple
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Thank mommadolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 1, 2010

I am a local who lives downtown and enjoys the Eldorado very much. We walk over to the Sunday champagne brunch almost every Sunday and eat a buffet dinner at least twice a month. The food is great.

I gamble there (my husband doesn't gamble) at least once a week. Their comps program is fabulous.

I've stayed in the hotel twice - once in the FABULOUS player's spa room and most recently in one of the "average" luxury rooms. Both had lots of perks I ESPECIALLY loved the morning paper delivered to the door!!! Room service was fast and delicious. Although I was comped both times, I would gladly pay to stay there next time - that's how much I like it.

The Prime Rib Grill is our go-to place for a birthday dinner. We still sigh over our last dinner there. Two for one appetizers and wine if you go early enough and the. best. steak. ever (with lots of flavored butter and yummy veggies).

Do yourself a favor and try the Eldorado. You won't regret it.

  • Stayed: December 2009, traveled as a couple
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Thank susyhammer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2010

Old-style TV (19", at best), smoking in the hallways that infiltrates the room, a shower that doesn't drain, and a view of a giant golf ball. Very disappointed in the room. As for the buffet... don't bother.

  • Stayed: January 2010, traveled on business
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Thank JTM V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2010

We had a buffet dinner on Christmas day that was $44/each. We didn't mind of waiting because we could understand a busy time at Christmas so we got in line. However, after 3 hours in line, we had seat, we went around and were so disappointed about the food, there're no shu shi, no oyster, no lobster. They have a lot of salad, they should call their buffe a salad buffet instead.
So go to somewhere else for a dinner, save your time, save your money.

  • Stayed: December 2009, traveled as a couple
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4  Thank puppyhang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eldoradohotel, Social Media Manager at Eldorado Resort Casino, responded to this reviewResponded March 19, 2010

On behalf of the Eldorado Hotel Casino, we would like to thank you for taking the time to share your constructive comments on Trip Advisor. We appreciate your candid concerns regarding the Buffet.
We appreciate your patronage. We realize that all of our guests deserve nothing less than to receive superior service and the ultimate in dining entertainment and lodging needs and hope that you give us another opportunity to serve you better in the near future.
Sincerely,
Eldorado Hotel Casino
Reno, Nevada

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2010

Everything about my stay at the Eldorado was wonderful. The airport shuttle was on time, the decor is absolutely beautiful, the room was clearn an spacious, and the restaurants are great. Had a fantastic meal at Roxy's. The staff was very friendly and helpful, and you can't beat the location. Can't wait to return.

  • Stayed: June 2009, traveled with friends
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Thank HistoryLoverBurbank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eldoradohotel, manager at Eldorado Resort Casino, responded to this reviewResponded January 18, 2010

HistoryLoverBurbank,
On behalf of the Eldorado Hotel Casino, we would like to thank you for taking the time to share your wonderful comments on Trip Advisor. We are so happy to hear that you were pleased with your stay in at Eldorado Hotel Casino in Reno!

We take great pride in our hotel and we are glad you enjoyed yourself. We realize that all of our guests deserve nothing less than to receive superior service and the ultimate in entertainment and accommodations and are happy that we were able to meet your needs.
We hope you return soon.
Sincerely,
Eldorado Hotel Casino
Reno, Nevada

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eldorado Resort Casino

Address: 345 North Virginia Street, Reno, NV 89501-1136
Phone Number:
Location: United States > Nevada > Reno
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Reno
#3 Top resorts Hotel in Reno
#3 Family Hotel in Reno
#3 Casino Hotel in Reno
#3 Luxury Hotel in Reno
#4 Romantic Hotel in Reno
#8 Business Hotel in Reno
Price Range: $75 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Eldorado Resort Casino 4*
Number of rooms: 815
Official Description (provided by the hotel):
Experience timeless luxury and friendly, personal service in the heart of Downtown Reno. Escape to the Eldorado Hotel Casino, named "Best Rooms and Suites" by Casino Player Magazine, where every detail has been considered in order to provide you with the stay of a lifetime. Lose yourself in the nonstop excitement and elegance of our luxurious Reno hotel casino. Choose from our nine award-winning Reno restaurants, including the world-renowned La Strada and Roxy. Browse for one-of-a-kind memorabilia in our shopping boutiques, or check out a Broadway-style performance in Reno’s newest showroom. Whether you are traveling for business or pleasure, the Eldorado offers the ultimate choice among downtown Reno casinos. ... more   less 
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Also Known As:
Eldorado Hotel Reno
Eldorado Resort Reno

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