The hotel itself is nice enough, but...We arrived just after the 3:00 pm check-in time, and the hotel had just two reps working the desk. There were at least three major events in town, and they only have two reps?! When the line started to spill into the lobby a third person finally showed. up and we eventually got our room. But...we reserved a non-smoking King and got a smoking double queen with a broken A/C thermostat. They fixed the thermostat quickly enough, but when I called the front desk about the reservation, the reply was "we guarantee the type of room (e.g. standard, deluxe, suite) but not the bed layout or if its smoking or non-smoking." The clerk did offer to try to find a non-smoking room for the next night, but didn't hold out much hope I find this surprising in a town so dependent on convention revenue. Suppose, instead of my wife and I, we were two unrelated people there for the bowling tournament, and received one king instead of two queens? Or if a guest is allergic to cigarette smoke? The reservation website does not clearly state the hotel doesn't guarantee the bed layout or smoking choice. One of the first things we did was walk to the local store and buy a spray bottle of odor eliminator to get the stink of stale smoke out of the room. It worked for a while, but we used almost the whole bottle by the end of our two-day stay.
I will say the room was quiet, clean, and the staff friendly and helpful to the degree they can help. Overall, the property is well-maintained. Realistically, there's not a lot to choose from if you're looking for a decent hotel in Reno, so the El Dorado may be as good as any of the other big hotels. But they should be more up front about the tentative nature of their reservations.
- Official Description (provided by the hotel):
- Experience timeless luxury and friendly, personal service in the heart of Downtown Reno. Escape to the Eldorado Hotel Casino, named "Best Rooms and Suites" by Casino Player Magazine, where every detail has been considered in order to provide you with the stay of a lifetime. Lose yourself in the nonstop excitement and elegance of our luxurious Reno hotel casino. Choose from our nine award-winning Reno restaurants, including the world-renowned La Strada and Roxy. Browse for one-of-a-kind memorabilia in our shopping boutiques, or check out a Broadway-style performance in Reno’s newest showroom. Whether you are traveling for business or pleasure, the Eldorado offers the ultimate choice among downtown Reno casinos. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, World Independent Hotel Promotion, Hotels.com, getaroom.com, Priceline and Jetsetter so you can book your Eldorado Resort Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Eldorado Hotel Reno
- Eldorado Resort Reno