Booked our reservation 2 weeks before arrival date with the hotel directly requesting 2 queen beds for family of 4. On arrival at 4pm on a Thursday was told by front desk they only had 1 king room & the kids could sleep on a couch, not a sleeper just a regular couch or they could give us a roll out bed for 1 child but there is not enough room for 2 roll out beds. Management confirmed that they had no Queen bed rooms and offered an upgrade but still could only provide a king with 1 roll out. There was no reason given as to why there was no room and no real apology either.
This was the worst experience I have ever had in any hotel ever!
The attitude was awful and I will never attempt to stay there again.
- Official Description (provided by the hotel):
- Nestled in the beautiful Aliante master-planned community, Aliante Casino + Hotel + Spa is sure to impress! We offer our guests an exceptional experience with our AAA four-diamond rooms & service. Enjoy our full service spa, our resort-style pool, 24-hour gaming action, fabulous restaurants, and exciting nightlife! Convenient and comfortable... Aliante Casino + Hotel + Spa is here to offer your prefect getaway. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotwire, Booking.com, Vegas.com, Odigeo, Cancelon, Hotels.com, Priceline, Travelocity and Jetsetter so you can book your Aliante Casino + Hotel + Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Aliante Station Hotel
- Aliante Station Resort