Needed to cancel my reservation by 4pm. Called Best Western Minden at 3:50. They tell me they can't cancel the reservation, that I have to call the corporate number.
I call the corporate number, and by the time they pull up my reservation it's 4:01, and they say they need approval from Minden to do the cancellation. Minden denies the cancellation because it's 1...minute...late.
I hear back from corporate the next day: Minden still refuses to honor my cancellation, so corporate is issuing me a refund since Minden is charging me for the full cost of the room.
I was relieved that the corporate office would go so far to keep up good customer service despite the terrible local service from Minden. Nevertheless, I won't be giving that Best Western location my money again.
- Official Description (provided by the hotel):
- The Quality Inn® & Suites in Minden, NV is located in beautiful Carson Valley – historically the staging arena for adventurers as they prepared to cross the high mountain passes on their way to the gold fields of California. This hotel offers easy access to Carson Valley Museum and Cultural Center and Western Nevada College and a host of outdoor activities including water skiing, snowmobiling, parasailing, hiking, fishing and boating. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Expedia, Hotels.com, Choice Hotels, Travelocity, Orbitz, Hotwire, Cancelon and HotelQuickly so you can book your Quality Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Minden
- Minden Best Western
- Quality Inn & Suites Lake Tahoe (Nevada)/Minden, NV