Dear Mr. Butler,
Apology not accepted. I think you should not advertise and charge extra for refurbished rooms when they are only 50% completed. We will never visit again. It is also hard to understand how you allowed your property to deteriorate so much.
Terrible Room Refurbish
Reviewed August 7, 2012
We stayed in one of the refurbished rooms on the 21st floor that cost extra. The main area of the room was nice, but they should have spent a little more to replace the faded yellowish electric outlet plates and old A/C unit. We were shocked to see that the bathroom was not included in the refurbish. The white linoleum floor was stained everywhere and the seams were coming apart. The tub and sliding doors had 20+ years of calcium build-up. The coffee pot was filthy and the towels were very old as well. We were happy to leave the next morning and discovered that video checkout was not yet working in the room.
Robert Butler, Manager at Edgewater Hotel & Casino, responded to this review
September 21, 2012
We apologize for your inconvenience and are sorry your stay was not acceptable. As we remodel and refurbish, corrections continue to be made to bring every room up to our standards. We are in the process of expanding our television viewing options with a new in-room movie system, but unfortunately the video checkout capability had to be disabled for the installation. It will be part of a new extended viewing program when the system is installed. We hope you will reconsider your decision when you plan to return to Laughlin.
- Official Description (provided by the hotel):
- The Edgewater Casino Resort is a beautiful resort destination in the heart of Laughlin, Nevada, resting on the west bank of the cool Colorado River. The Edgewater's 26-story Sedona Tower stands out against a desert landscape of blue skies and majestic mountain ranges. The Edgewater offers exciting gaming, exceptional dining and entertaining events. The perfect place for a relaxing vacation retreat or getaway, the Edgewater is also an excellent choice for weddings and reunions, business functions, meetings and events. Discover the Edgewater for a legendary guest experience! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Orbitz, Hotels.com, TripOnline SA, Cancelon, Travelocity, Hotwire, Cheap Tickets and getaroom.com so you can book your Edgewater Hotel & Casino reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Edgewater Hotel And Casino
- Edgewater Hotel Laughlin
- Edgewater Resort Laughlin
- Edgewater Laughlin