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“sorry your stay was not acceptable”

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Edgewater Hotel & Casino
Ranked #3 of 11 Hotels in Laughlin
Laguna Niguel, California
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“sorry your stay was not acceptable”
Reviewed November 14, 2012

Dear Mr. Butler,
Apology not accepted. I think you should not advertise and charge extra for refurbished rooms when they are only 50% completed. We will never visit again. It is also hard to understand how you allowed your property to deteriorate so much.

Terrible Room Refurbish
Reviewed August 7, 2012
We stayed in one of the refurbished rooms on the 21st floor that cost extra. The main area of the room was nice, but they should have spent a little more to replace the faded yellowish electric outlet plates and old A/C unit. We were shocked to see that the bathroom was not included in the refurbish. The white linoleum floor was stained everywhere and the seams were coming apart. The tub and sliding doors had 20+ years of calcium build-up. The coffee pot was filthy and the towels were very old as well. We were happy to leave the next morning and discovered that video checkout was not yet working in the room.

Robert Butler, Manager at Edgewater Hotel & Casino, responded to this review
September 21, 2012
We apologize for your inconvenience and are sorry your stay was not acceptable. As we remodel and refurbish, corrections continue to be made to bring every room up to our standards. We are in the process of expanding our television viewing options with a new in-room movie system, but unfortunately the video checkout capability had to be disabled for the installation. It will be part of a new extended viewing program when the system is installed. We hope you will reconsider your decision when you plan to return to Laughlin.

Stayed August 2012, traveled with family
Helpful?
4 Thank MrJoslyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (425)
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English first
Sun City, California
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 5, 2012

Dont leave any valuables in your room I had something taken from mine last week while i was there. Risk management dont seem to care by there attitude they say they are not responsible by Nevada law they dont even call you with a follow up. I say hire honest employees and take any thing of value with you

  • Stayed October 2012, traveled with friends
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank brezzy81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Death Valley National Park, California
Level 6 Contributor
195 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed November 4, 2012

The remodeled rooms are fantastic. The front desk and bells staff great as always! Only disapointment was we didn't have a river view room this time. First time ever and have never had to ask. Mountains were beautiful as sunset, so made the view of the parking lot worth it!!

Room Tip: Ask for a river view room
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cactus140
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bakersfield, California
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 28, 2012

We arrived on a Friday night around 8. Waited in line about 20 min. Was told we had a new room. ONE HUNDRED NINTY DOLLARS FOR TWO NIGHTS..I should of did my homework. The room of terrible. Had to wipe off tolet seat before i sat on it.. There was grime on it that looked like it had been there a long time..Carpet dirty..afraid to walk without shoes. Window very dirty.... two tiny spiders on night stand. BUT THE CONCERT WAS GREAT...CREEDENCE CLEAR WATER REVISTED. SHOULD OF STAYE SOMEWHERE ELSE..WILL NOT STAY AT EDGEWATER AGAIN.. When I complained I was told at least I wasn't charged for a new room. 190 for two nights????

Room Tip: Do your homework..
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Barbara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level 6 Contributor
318 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
Reviewed October 23, 2012

Hotel is fine. Rooms are reasonably priced. It has a couple of restaurants. Location is good. Nice views. Overall it is average. Laughlin is pretty low key. People that visit here are older. Younger crowd you will find in Vegas.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angelica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 17, 2012

Showed up on friday and left sunday. Went with friends, so the hotel was not a priority. If it were just the two of us, I probably wouldn't stay there. No action in the casino. I thought they closed it. food at Coco's was poor. If you can't stay anywhere else, you can survive it there.

Room Tip: Weve stayed at the golden nugget, and it was nicer. And more expensive.
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank twoweeled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thousand Oaks, California
Level 6 Contributor
167 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed October 15, 2012

We stayed here one night on our way to Canyon De Chelly. The hotel is decent, but nothing special. This hotel is typical of Laughlin hotels. Laughlin hotels were mostly built over 20 years ago and in need of refurbishing. Things just look a little shabby. The room was large and the bed comfortable but there were no special amenities. There was no clock radio in the room and no coffee service. The room price was reasonable for a Friday night $42. Laughlin is having a difficult time competing with Las Vegas and thus the rooms are lower priced to compete. Probably would stay here again since it met our basic needs.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank slr_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wssemtech, Manager at Edgewater Hotel & Casino, responded to this review, October 16, 2012
Greetings!
Thank you for taking the time to let us know that you enjoyed your stay! We hope you will tell your friends about the Edgewater and plan to return to see us soon.

Sincerely,

Robert Butler
Manager
Edgewater Hotel & Casino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Edgewater Hotel & Casino

Property: Edgewater Hotel & Casino
Address: 2020 S. Casino Dr., Laughlin, NV 89029-1518
Location: United States > Nevada > Laughlin
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Laughlin
#2 Top resorts Hotel in Laughlin
#3 Casino Hotel in Laughlin
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Edgewater Hotel & Casino 3.5*
Number of rooms: 1420
Official Description (provided by the hotel):
The Edgewater Casino Resort is a beautiful resort destination in the heart of Laughlin, Nevada, resting on the west bank of the cool Colorado River. The Edgewater's 26-story Sedona Tower stands out against a desert landscape of blue skies and majestic mountain ranges. The Edgewater offers exciting gaming, exceptional dining and entertaining events. The perfect place for a relaxing vacation retreat or getaway, the Edgewater is also an excellent choice for weddings and reunions, business functions, meetings and events. Discover the Edgewater for a legendary guest experience! ... more   less 
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Also Known As:
Edgewater Hotel And Casino
Edgewater Hotel Laughlin
Edgewater Resort Laughlin
Edgewater Laughlin

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