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Reviewed July 17, 2010

I had stayed @ the Tropicana prior to the change in management and was very disappointed as to how run down the place was. The employees reflected the condition of the hotel by providing poor service, coupled with a bad attitude.

During my last visit there, post change in management, it was amazing to see the transformation that the hotel has and is going through, both physically and in the attitude and service of the employees. I truly felt welcomed there, as the people working there were happy to have me be there. It would appear as if a new level of energy has been injected and introduced into the place, making any inconvenience one might encounter, as a result of the remodeling, totally disappear. Based on the changes that are taking place @ this hotel, the Tropicana is going to be THE place to stay in Las Vegas. Speaking of which, I am going back next week end.

  • Stayed: March 2010, traveled solo
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Thank horacio88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TropLV, Guest Relations Manager at Tropicana Las Vegas - A DoubleTree by Hilton Hotel, responded to this reviewResponded July 22, 2010

Thank you for your review. We do pride ourselves on our service, and I am so happy that you were able to experience this wonderful transformation on your recent visit! Nicole Marshall nmarshall@troplv.com

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Reviewed July 16, 2010

Pat made our reservations and did an amazing job! She was polite, kind, and a pleasure to speak with. When we arrived Dan (a bell hop) treated us like "high rollers" and took care of us with a smile. Gwen checked us in and continued the trend of kind and curtious employees of the Tropicana! We stayed on the 21st floor in a suit for my wife and I's anniversary. It had a great view of the stirp and the awesome pools.

The room was clean and did not smell of smoke. The renovations were going, but were not a hassle to get around. The restaurants were very good and priced well. Todd, Ken and James will do a great job of explaining the menu and taking care of you!

The dealers are polite and will help our the rookie gamblers! Carlitos and Presley will make you laugh while you gamble!

My wife and I will never stary anywhere else. We were treated highly by everyone employeed by the hotel (even people waxing/cleaning the floors say hi when you pass). My 5th anniversary was amazing all thanks to the Tropicana. I appreciate your effort and you will always have a loyal customer in me!

My experiecn

  • Stayed: July 2010, traveled as a couple
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1  Thank Morgasn30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TropLV, Guest Relations Manager at Tropicana Las Vegas - A DoubleTree by Hilton Hotel, responded to this reviewResponded July 22, 2010

Thank you for your review. Happy (belated) 5th Anniversary. I am glad that Pat, Gwen, Todd, Ken and James were able to assist you in making sure your stay was perfect and I will make sure they get recognized. I really appreciate you taking the time to make this review and for your loyalty! Nicole Marshall nmarshall@troplc.com

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Reviewed July 16, 2010

The hotel is convenient to the Strip, surrounding areas and the airport! The staff were always friendly from the time we checked in to the time we checked out. We appreciated the fact that the Havana Cafe was open 24 hours to get a snack and drinks. Although there is no refrigerator in the room, just let them know you want one when you check in and your desires will be answered! The beds were extremely comfortable and the rooms are spacious. We can't wait to see what else is in store for us after all the renovations are completed!

  • Stayed: July 2010, traveled on business
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Thank vlindlau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TropLV, Guest Relations Manager at Tropicana Las Vegas - A DoubleTree by Hilton Hotel, responded to this reviewResponded July 22, 2010

Thank you for your review. I am glad that you found our staff friendly and enjoyed dining in the 24 hour South Beach Deli and Café! I can not wait for your next visit to show off some more transformations. Nicole Marshall nmarshall@troplv.com

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Reviewed July 16, 2010

My wife, and I just got back from Tropicana. What an awesome trip. Everything was better than expected. We checked in with no problem, and Nicole was so helpful. We were delayed, and added extra days to our stay without any issue. The room was outstanding. The bed was so nice. We want to buy one!! The pool, the fitness facility all outstanding. ALL of the staff stopped what they were doing just to say good morning, afternoon or evening. Even if you were just passing them in the hall. What a suprise that was. Do yourself a favor and stay at the Trop!!!!!!!!!!!!

  • Stayed: July 2010, traveled as a couple
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1  Thank jaythomas_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TropLV, Guest Relations Manager at Tropicana Las Vegas - A DoubleTree by Hilton Hotel, responded to this reviewResponded July 22, 2010

Thank you for your review. It really was my pleasure to assist you! We do pride ourselves on our ability to create a memorable experience and I am so thrilled that we exceeded your expectations on that! Nicole Marshall nmarshall@troplv.com

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Reviewed July 15, 2010

This was my third trip to the Trop it gets better every time I stay. The new pool with cabanas were top notch. The cabana girls we so awesome, polite, and went out of their way to make you feel relaxed, but the best part of all was the swim up blackjack, what a way to spend a day in 100 degree heat

  • Stayed: July 2010, traveled as a couple
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2  Thank mauler749
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TropLV, Guest Relations Manager at Tropicana Las Vegas - A DoubleTree by Hilton Hotel, responded to this reviewResponded July 22, 2010

Thank you for your review. I am so glad that you were able to enjoy the 100 plus degree heat relaxing in the pool and playing Blackjack. I can not wait until your fourth visit! Nicole Marshall nmarshall@troplv.com

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