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“Nice, clean, but bare bones”

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Tropicana Las Vegas - A DoubleTree by Hilton Hotel
Ranked #98 of 263 Hotels in Las Vegas
Level Contributor
69 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Nice, clean, but bare bones”
Reviewed January 8, 2014 via mobile

This is my first time at the hotel. In town for the CES.

I find the hotel clean, bright and airy,
Very different from other places in the strip. It's a decent place to stay.

I'm giving it only 3 points because of the following negatives
-the location/right next to the airport (and some jet noise from the airport from my Club Tower room)
-sparse amenities
-no coffee maker in the room. You can rent it for $10/day (nickel and dime-ing, IMO)


Stayed January 2014, traveled on business
Helpful?
2 Thank Panaray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trop L, Service Excellence at Tropicana Las Vegas - A DoubleTree by Hilton Hotel, responded to this review, January 9, 2014
Dear Panaray,

Thank you for writing about your recent visit. We regret that during your time with us we were unable to exceed your expectations, and apologize for any shortfalls encountered during your stay. We truly hope to have an opportunity to better serve you in the future. Myexperience@troplv.com - Shelby
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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11,561 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Atlanta, Georgia
Level Contributor
161 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed January 7, 2014

Spent several days between Christmas and New Years at the renovated Tropicana. There a number of positives at the Tropicana including its location, the casino and the quality of the rooms. Our trip included some Vegas first timers and the Tropicana's casino dealers and staff were very helpful making the novices comfortable with the casino and all that comes with it. Our rooms were very clean and spacious. The rooms were a great place to regroup after those Vegas days and nights. The Trop also gives you easy access to a number of other facilities including MGM, New York, New York, Excalibur and Luxor. The breakfast buffet is easy to manage and the food above average.

The only negative we had was raised by other reviewers......the check in is a nightmare even as a Hilton Honors member. They really need to get this process improved. We arrived early around noon and our rooms were not ready. Check in was 3pm and the rooms were still not ready at 5pm. We did garnish an upgrade, but it was a frustrating wait.

This did not detract from our overall enjoyment at the Trop. Well worth the stay in Vegas.

Room Tip: Get a higher floor if possible. The strip can be loud with the sounds of sirens and emergency vehicl...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ramblingagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trop L, Service Excellence at Tropicana Las Vegas - A DoubleTree by Hilton Hotel, responded to this review, January 9, 2014
Dear Ramblingagain,

Thank you for taking the time to write a review about your recent stay with us. We are pleased you enjoyed the renovations and had a great time with our staff! I sincerely hope you'll accept our apologies for any long wait times you endured while checking in. I have forwarded your feedback to the appropriate departments for immediate improvements. Myexperience@troplv.com – Shelby
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Denver, Colorado
Level Contributor
98 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 7, 2014

This was my seventh stay last year. It gets better and better!
The rooms are comfortable, large, and very South Beach. The rooms have been maintained and are CLEAN! As a Hilton Honours member, I was terribly disappointed when they discontinued the breakfast buffet for us. They've brought it back, and it's great! Go early; the choices are numerous and delicious!
The front desk is friendly and efficient.
I can't wait to get back!

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank arts123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trop L, Service Excellence at Tropicana Las Vegas - A DoubleTree by Hilton Hotel, responded to this review, January 9, 2014
Dear arts123,

Thank you for staying with us again and leaving us a review, we appreciate your loyalty! We strive to delight our Guests with our service and I am thrilled to know you enjoyed your stay with us. Please let us know when you'll be visiting us again! Myexperience@troplv.com –Shelby
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Fresno, California
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 7, 2014

We booked the hotel through a travel site and upon arriving waited over 30 minutes to be checked in. Once we reached the counter we were told that there was an additional $20 'resort fee' which covered use of the pool and internet access. Since our stay was during January, the pool was closed. I felt that as a 4-star hotel it would have free access to the internet for its guests, especially for the price tag that we paid per night. Well there was no way around the $20 fee which we of course agreed to. The lady was kind enough to 'throw a little extra something' in our room key booklet for us. When we looked it was 2 coupons for free cookies (that was nice) but the place to get the cookies was closed for the winter season...... We enjoyed our 3 night stay and enjoyed gambling in the casino. The rooms were very nice and perfect for a romantic weekend getaway. Prior to checkout we checked our bill on the TV in our room and found that we had been charged nearly $500 dollars for the room. Paying $20/night as a 'resort fee' is one thing but $500 for 3 nights is outrageous. We went downstairs to ask about the charges and the woman behind the desk said that the charges were taxes and fees. $500 in taxes and fees for a room we paid $600 for 3 nights?!?! She gave us an 'itemized' receipt that literally said taxes and fees, but failed to describe what we were paying for. We walked away feeling upset and defeated, but willing to bite the bullet and call it a lesson learned. My boyfriend was a bit more determined and walked up to a different woman and explained the situation again (we already paid for the room online prior to our stay and this seems a bit steep for 'taxes and fees' for 3 nights) She listened, showed concern, and looked into it. Sure enough, we were charged for the room twice! Had he not gone back up there for a second opinion we would have ended up paying the charges.

Room Tip: Ask questions about your bill and make sure you're not being charged for something you're no...
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kandise G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trop L, Service Excellence at Tropicana Las Vegas - A DoubleTree by Hilton Hotel, responded to this review, January 9, 2014
Dear Kandise G,

Thank you for letting us know how your stay was and I am terribly sorry to hear you experienced some inconveniences as a result of inconsistencies with our service, especially in regards to the oversight with the billing error. I am pleased to hear it was resolved after your second visit to the Front Desk, If you would like to further discuss your stay please feel free to reach out to me. I hope that we will be given the opportunity to better serve you in the future. Myexperience@troplv.com - Shelby
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
120 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed January 7, 2014

Everything was fine, but nothing to write home about. Fairly standard hotel room. Had some trouble getting the two rooms that we requested side by side. apparently one of the towers was "closed" because business was slow.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank taili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trop L, Service Excellence at Tropicana Las Vegas - A DoubleTree by Hilton Hotel, responded to this review, January 9, 2014
Dear taili,

We appreciate the valuable feedback you provided us, Our goal is to meet and exceed every guests' expectations and we are terribly sorry we were unable to accommodate your room type requests. We would love the chance to have you visit again. If you would like to further discuss the details we would love to hear from you. Myexperience@Troplv.com - Shelby
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merritt Island, Florida
Level Contributor
221 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed January 7, 2014

This wonderful Place open their hands and help us in our terrible deal at the airport was there for 10 hrs they open there door. Excellent front desk or helping getting us a room and making us very comfortable for the next couple of day. The rooms are very comfortable the Casino is very light and airy. Even tho people smoke you couldn't tell, defintelty would go back again.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pgwildflower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trop L, Service Excellence at Tropicana Las Vegas - A DoubleTree by Hilton Hotel, responded to this review, January 9, 2014
Dear pgwildflower,

Thank you for taking the time to provide us such wonderful feedback! Our guest's comfort and satisfaction is our number one priority and we are pleased we were able to make you feel at home and accommodate your needs. Next time you are in town please feel free to reach out to us! Myexperience@Troplv.com- Shelby
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, United States
1 review
Reviewed January 7, 2014

Other than the lengthy check in with one person in line ahead of me this experience was incredible. I stayed in the bungalows and the service and kindness of the employees of the hotel and the casino floor was amazing. Definitely recommend this hotel to anyone.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Darren H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trop L, Service Excellence at Tropicana Las Vegas - A DoubleTree by Hilton Hotel, responded to this review, January 9, 2014
Dear Darren H,

Thank you for staying with us and leaving us such fantastic feedback! We strive to delight our Guests with our service and I am thrilled to know you enjoyed your stay with us. Please let us know when you'll be visiting us again! Myexperience@troplv.com –Shelby
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tropicana Las Vegas - A DoubleTree by Hilton Hotel

Property: Tropicana Las Vegas - A DoubleTree by Hilton Hotel
Address: 3801 Las Vegas Blvd South, Las Vegas, NV 89109-4325
Phone Number:
Location: United States > Nevada > Las Vegas > The Strip
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#40 Luxury Hotel in Las Vegas
#42 Spa Hotel in Las Vegas
#50 Casino Hotel in Las Vegas
#71 Romantic Hotel in Las Vegas
#74 Family Hotel in Las Vegas
#75 Business Hotel in Las Vegas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Tropicana Las Vegas - A DoubleTree by Hilton Hotel 4*
Number of rooms: 1467
Official Description (provided by the hotel):
Prepare to be surprised. The Tropicana Las Vegas - a DoubleTree by Hilton redefines the expectations of today's global travelers with a casually elegant experience on the Las Vegas Strip and a convenient location just minutes from the airport, major convention centers and top entertainment stadiums. With a unique South Beach vibe after a $200 million complete transformation, the hotel features all-new rooms, suites and luxury villas that evoke the sentiment of a breezy beach house or penthouse in Miami, a fresh redesign of the 50,000-square-foot casino, several award-winning restaurants, a new race and sports book, and Glow(R), a Mandara Spa and fitness center. Top entertainment includes Laugh Factory comedy club and live music in the Tropicana Lounge. ... more   less 
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Also Known As:
Tropicana Las Vegas Hotel Las Vegas
Tropicana Resort Las Vegas
Tropicana Hotel Las Vegas

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