Room too small and too dark. We came cause you sent us a free room to try for 2 days. Was only able to book 1 day and front desk did not extend the offer. Ended up staying at Vdara hotel for the second day. More
- Free parking
Room too small and too dark. We came cause you sent us a free room to try for 2 days. Was only able to book 1 day and front desk did not extend the offer. Ended up staying at Vdara hotel for the second day. MoreShow less
We're sorry to hear about the frustration you experienced during your stay. This is definitely not indicative of the level of service we strive to provide our guests. We will provide your feedback to our team. We hope we can make it up to you in the future.
My wife and I enjoyed our stay. We had every question answered by friendly staff that were eager to help. We will definitely be staying at this resort again! Very clean from the lobby to the rooms and the Casino floor. Food was excellent and drinks were delicious.
Paul, thank you for allowing us to serve you and your wife on your most recent trip to Las Vegas. We're glad that we could be a part of your experience. Looking forward to welcoming you back again soon.
There are a ton of good hotel options in Las Vegas but Park MGM isn't one of them. Essentially they just changed the name of the hotel from the Monte Carlo and did very little to renovate it, but raised the price dramatically after changing the brand.
I stayed there for 4 nights over MLK weekend with my wife and two kids while my son was in a hockey tournament at several rinks in Vegas. Most of the team was staying at the New York next door, which is a dump, so we decided to stay nearby at the Park MGM.
The best part of this hotel is the location, which is right next to the T-Mobile Center and near a bunch of good places to eat. There is also a very good high end Italian-oriented food court ("Eataly") in the hotel.
Beyond that, there was not much to celebrate. We stayed in an upgraded ('stay well') room, and there was nothing about it that seemed upgraded. The beds were just uncomfortable, and none of us got any sleep over the 4 days. The air conditioning unit was very loud and worked intermittently, and when it did work it only worked on one side of the room. There was not much water pressure. The room was pretty small compared to what you get at most Vegas hotels for a double queen.
Outside of the room, the common areas were not all that great either. The gym was small with old equipment, not all of which was working. The pool and hot tub were both small, and had very short hours of operation (they both closed at 4p). The casino was 2nd or third tier and there was no poker room or sportsbook (there is a sports bar where you can place bets, but it is not any place you would want to watch a game).
The check-in area promises a quick check-in if you get their mobile app, but the system didn't work for us, and required human intervention for nearly everyone around us (which they were not staffed for).
We’re sorry to hear your recent experience did not meet your expectations. We are always looking for ways to better the guest experience and will send this to our team. We hope we can make it up to you in the future.
We had a good time with friends at the hotel. We enjoyed Eately for dining. Would prefer to have an in room coffee maker for added convenience. Rooms were clean and staff was helpful with any and all questions. Easy in and out from self parking.
Hello there and thank you for being with us! We're glad to hear that you had a great experience overall. We appreciate the feedback you shared about the guest rooms as we're always looking to better the experience for our guests. We hope to see you again next time.
Nice place to stay. There are some exceptions. Checking in made me feel like a robot. Miss human contact when checking in. Rooms are ok. Housekeeping was great. We are late sleepers. Some employees are rude. Restrooms are to far apart.
The remodel of Monte Carlo into Park MGM is spot on. From the remodeled rooms to the ornate ceilings on the casino floor to the beautiful lobby to the multitude of clubs and restaurants, this hotel is way more fun and elegant than it used to be. Will be back soon!
We're glad that you've enjoyed the changes and transformation of the property. Thank you for being with us and we look forward to creating new memories with you again soon.