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“You get what you pay for...” 2 of 5 bubbles
Review of Monte Carlo Resort & Casino

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Monte Carlo Resort & Casino
Ranked #102 of 264 Hotels in Las Vegas
GreenLeadersGold level
Phoenix, Arizona
Level Contributor
124 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“You get what you pay for...”
2 of 5 bubbles Reviewed June 12, 2014

And since you don't pay much, you won't get much. Check-in was a 25+ minute wait, mainly because what few front desk staff there were, left as soon as they were done w/their guest. By the time I finally made it to the front of the line there were only 3 staff people left to check-in guests & this was @ 1pm on a Wednesday afternoon. By then the line snaked around the lobby but apparently that wasn't a concern for the management.

This is clearly an older property & most of the maintenance has been focused on the lobby areas leaving the rest of it clearly run down-even the elevators to the guest rooms, especially on the 12th floor. Carpet is so grungy & dirty I didn't even want to walk on it wearing shoes. As an older property, plugs are an issue in the guest rooms, but that is something that is actually easy to fix, if so desired. Clearly it isn't. Bathroom fixtures, especially the tub & shower, are old, worn out, & gross from lime build-up as clearly evident in the pictures I took. Though the room itself is quite spacious, only 1 chair in the room, for the desk, & it has to be one of the most uncomfortable I have ever sat in. Not only is it the wrong height for the desk (too low which makes working on the computer painful for the neck & shoulders) the seat cushion is completely worn out & sagging. Never did figure out what the drilled hole in the middle of the desk was for-certainly in the wrong place for power cords or ethernet cables. Wired internet only in the guest rooms & that itself is an adventure. Had to scrounge for the Ethernet cable, which was in a tangled up mess behind the tv, then go back again, pull out the credenza to dig for the modem, also buried under a mountain of cords & cables, to turn it on. Further, though they claim it is 'high-speed', in reality, it is a very slow simmer & prone to locking up. For this you are paying the $20/day resort fee. Allegedly there is wireless available on floors 1 & 2, but I could never get it to connect since the log-in app would not recognize my room#. The bed is equally worn out & the flat bottom sheets don't help. Then there is the matter of the plumbing-when you have to turn up the tv in order to hear it over the shower next door, there is a sound-proofing problem. I can also tell you the person in the room next door decided to take a shower @ 1am since the noise was so loud it literally woke me up. The pool areas, which I can see from my room, are much smaller than I would have expected, same w/the casino itself.

Having said all this, there actually were a few good points, most notably being the ability to get from the lobby to the guest room elevators w/o having to trek thru the casino, as well as no rent-a-cop demanding to see your room keys in order to get on them. Equally surprising, the AC in the room will go much lower than most newer hotels are allowing-this was appreciated since I had a west facing room that got very toasty in the afternoon & early evening. Unlike most of the large Strip properties, this one does provide a coffee maker in the guest rooms. Also, the complimentary USA Today, provided courtesy of the 'resort fee', is readily available in the lobby area of each guest floor-not as good as delivery to the door but far better than the Palazzo/Venetian which makes their guests trek to 2 different newsstands on the property to hunt for their 'complimentary' paper.

All in all, this would not be a hotel I would ever voluntarily return to.

  • Stayed June 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank txrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Manager at Monte Carlo Resort & Casino, responded to this review, June 16, 2014
Dear txrus,

We regret the extensive delays encountered during the check-in process, as well as the unsatisfactory room décor encountered in your assigned accommodations. Thanks for sharing your detailed observations with us. We will utilize them to make informed decisions about how best to serve our guests going forward.

Sincerely,

Lori P.

Guest Relations Manager
Monte Carlo Resort & Casino
guestrelations@montecarlo.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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15,417 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Mission Viejo, CA
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed June 12, 2014

We met up at the Monte Carlo with our kids and grandkids for a mini reunion. We all had fun in the wave pool & the lazy river. Later in the day on Saturday the "party" people came out so then it was time to leave. The hotel was clean & comfortable. It's very convenient to the tram that goes to Bellagio where you can walk to other hotels. None of us gamble, we were there to see the hotels & enjoy each other. A $20 resort fee is charged each day which should also include free wifi in the room which it does not. Free wifi is available on the first & second floors & it works well. Also on the first floor are a selection of fast food & regular restaurants. We would stay there again.

Room Tip: Ask for a room facing the pool area & as high a floor as you can get.
See more room tips
  • Stayed June 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Passau37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed June 12, 2014

We stayed from 1-8 June 2014 and had a wonderful time.

We arrived from the UK to the hotel around 3.30pm and checked in straight away. Our room was on the 31st floor overlooking the strip - what a fantastic view! We also were able to access WIFI in our room which was an added bonus!

The hotel was very clean and being one of the smaller hotels on the strip we liked that it wasn't a massive tourist trap and was easy to navigate. The pool area was clean and we enjoyed the music in the daytime. Never had a problem getting a sun bed and enjoyed the lazy river although it could get crowded at times. We really noticed a difference Thursday through Friday when presumably all the Americans come down to party!

Our room was nicely decorated and the bed was one of the comfiest I've ever slept in! We didn't have a problem with noise next door even though we had an inter connecting room.

What is a real credit to the hotel is that each and every staff member we encountered during our stay were so friendly and helpful. I would like to make a special mention to the concierge team who helped us book tickets to shows and Kim at guest services for helping to make our stay stay extra special as we were there with a number of others for a wedding.

Didn't each too much at the hotel but the food court was convenient for snacks and 800 degrees pizza and the creamery were a real treat. Walgreens is next to the hotel if you need any extra supplies!

The casino had a good mix of high tables but you could play blackjack and 3 card poker for as little as $5 which made gambling accessible to most! The slots were really fun too. Unlike the other hotels we visited it didn't have an overpowering smell of smoke or perfume which we were grateful for.

The location on the strip was great and we made use of the free tram to crystals and the bellagio which saved our legs!

The only negative would be that the hotel lacks any real theme but again we were quite grateful as this meant the hotel was over crowded during the day with visitors!

We cannot wait to return to vegas one day and would definitely consider the Monte Carlo again!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ilovemexico35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed June 12, 2014

I was leery of picking the Monte Carlo because of some of the reviews about service. They were the friendliest, most helpful staff I've encountered in a long time. We had a baggage mix up (shuttle) and I went to the bell desk. The two women on the desk were very helpful, made call for me, kept the bag until the exchange could be made; even gave us bottles of water while we waited to hear back from the shuttle. Room very comfortable (we had a monaco suite) and always clean. The whole staff were friendly( desk; concierge; doormen; bellmen; staff in the hall) - always willing to answer questions or direct us whether it was their station or not. Only drawback was shortage of towels at the pool.

Room Tip: The upgrade to a monaco suite is worth it for someplace to sit and relax.
See more room tips
  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mkb1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed June 12, 2014 via mobile

The hotel was nice enough. Beds were very comfortable. The staff was not very friendly and you get no promotional items or service of any type for staying. The restaurants were overpriced. The pool area was very nice but you couldn't bring your own food and everything was so pricey to order to eat out by the pool. Cabanas were outrageous as well. I wouldn't recommend.

Stayed June 2014, traveled with friends
Helpful?
Thank Rachel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Manager at Monte Carlo Resort & Casino, responded to this review, June 16, 2014
Dear Rachel L,

It’s unfortunate that you felt many of our services and amenities were overpriced. At Monte Carlo, we are committed to offering a wide variety of property features that cater to every budget imaginable. Regrettably, this was not your impression, and we apologize. Thank you for your patronage. We enjoyed serving you.

Sincerely,

Lori P.

Guest Relations Manager
Monte Carlo Resort & Casino
guestrelations@montecarlo.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Las Vegas hotels

Nova Scotia, Canada
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed June 12, 2014 via mobile

We enjoyed our stay at the Monte Carlo. It was very easy to find our way around and we felt very comfortable staying here. The casino was nice and I enjoyed it more than some of the larger ones we visited. The room wasn't fancy and could use upgrading. But the bed was very comfortable and the room was very clean. The bathroom had mismatched facets. Other than those minor things the room was comfortable and clean.

Stayed April 2014, traveled as a couple
Helpful?
1 Thank MichelleWyatt2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
3 of 5 bubbles Reviewed June 11, 2014

Had 2 rooms on 28th floor which had a decent view of strip and airport. Room was clean, bed comfortable, drain in our shower a bit slow so you had about an inch of water when finished showering. No fridge in room which I thought was strange because it was over 100 degrees every day we were there, went to Walgreen and bought a 6 dollar styrofoam cooler and took advantage of the ice machine, beer was always cold when got back to room. We got free buffet breakfast1 day, its a good thing because it would have cost over $100 for 4 of us. Pool area was okay but it got crowded pretty quick. You are not allowed to bring your own alcohol so be prepared to spend alot for an afternoon of fun. There is a food court which is nice. MC is on a central part of the strip and there is a free tram which goes to the Bellagio. There isn't any in room WiFi so we brought a travel router which worked perfect. Overall a good place to stay, I would have given it 4 stars but on our last day we had a 930 flight and i went down to front desk and asked if i could get a late check out or what else i could do to keep 1 room until later that evening, lady at desk said they were 100% full and nothing she could do for us, went up to room and checked on line and it said they had lots of rooms, phoned front desk and they said yes they had lots of rooms so i booked it for 1 more night. That way we had a place to leave our stuff and shower before leaving, why wouldn't the lady at the desk tell me this when i asked her 20mins earlier.

  • Stayed June 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank santaclause1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Manager at Monte Carlo Resort & Casino, responded to this review, June 12, 2014
Dear santaclause1234,

Although we regret the plumbing drainage issue encountered in your hotel room, we’re pleased you found them otherwise comfortable. We’re grateful you appreciated our complimentary monorail service and buffet entrance pass, and regret any miscommunication regarding our room capacity the morning of checkout. Thank you for your patronage. Hopefully, the positives far outweighed the negatives, and you’ll consider returning again the next time you travel to Las Vegas.

Sincerely,

Lori P.

Guest Relations Manager
Monte Carlo Resort & Casino
guestrelations@montecarlo.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Monte Carlo Resort & Casino

Property: Monte Carlo Resort & Casino
Address: 3770 S Las Vegas Blvd, Las Vegas, NV 89109-4323
Phone Number:
Location: United States > Nevada > Las Vegas > The Strip
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Green Hotel in Las Vegas
#41 Luxury Hotel in Las Vegas
#43 Spa Hotel in Las Vegas
#52 Casino Hotel in Las Vegas
#64 Family Hotel in Las Vegas
#77 Business Hotel in Las Vegas
#86 Romantic Hotel in Las Vegas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Monte Carlo Resort & Casino 4*
Number of rooms: 3003
Official Description (provided by the hotel):
Monte Carlo Las Vegas Resort and Casino is located in the heart of The Strip, putting you in the center of the Las Vegas excitement. Explore the possibilities with a collection of well-appointed room options including our Deluxe Rooms with their contemporary decor, High Floor Rooms in classic European styles, our relaxing Spa Suites with an oversized hot tub in the center of each room, our exquisite Monaco Suites and Diamond Suites, two elegantly luxurious choices, and the exclusive boutique HOTEL32 resides at the top, providing the ultimate perch to view all that glitters in Las Vegas. The all-new, open-air BLVD Plaza located in front of the resort is the ultimate social gathering spot and ideal setting to relax, re-energize and socialize. The plaza features a variety of unique culinary venues and a casual, lively environment. The resort is neighbor to the all-new Park, an immersive, outdoor destination for dining and entertainment and the state-of-the-art 20,000 seat T-Mobile Arena. With the announcement of the new 5,000 seat Park Theater opening Winter 2016, Monte Carlo will transform into a dynamic and vibrant property offering world-class experiences not found anywhere else on The Strip. ***Monte Carlo Resort and Casino is undergoing an exciting transformation into a new luxury resort experience. Beginning October 3, 2016, the pool, The Pub and the outlets located in the Street of Dreams will be closed. Access to the tram and to ARIA and Bellagio will continue to be available through the Street of Dreams. Guests seeking a pool experience during their stay at Monte Carlo will be given access to MGM Grand, based upon availability. Details will be provided upon check-in. ***On Wednesday, October 5, 2016, Andre’s Restaurant and Cigar Lounge will close. Andre’s has been a great partner since its inception in 1997 and has been serving our guests with contemporary French fine dining. Please visit other dining destinations in the resort’s culinary collection such as Double Barrel Roadhouse, Diablo’s Mexican Cantina, Brand Steakhouse and Lounge and Yusho Asian Grill & Ramen. ... more   less 
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Also Known As:
Monte Carlo Resort And Casino
Monte Carlo Hotel Las Vegas
Carlo Hotel Las Monte Vegas
Monte Carlo Las Vegas Reviews

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