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“Valentines weekend” 4 of 5 bubbles
Review of Monte Carlo Resort & Casino

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Monte Carlo Resort & Casino
Ranked #103 of 264 Hotels in Las Vegas
GreenLeadersGold level
Las Vegas
1 review
“Valentines weekend”
4 of 5 bubbles Reviewed February 17, 2014

Overall a good experience. We were unable to get a king bed, but the lady was nice enough to give us a view of the strip. The room was average. Guest service and bell hops were extremely nice and helpful. Would book again

  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Apee N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Manager at Monte Carlo Resort & Casino, responded to this review, February 18, 2014
Dear Apee N,

Although we regret that we were unable to fulfill your preferred view request, we are grateful to learn that you enjoyed your overall stay at Monte Carlo. Please come back and see us again soon!

Sincerely,

Lori P.

Guest Relations Manager
Monte Carlo Resort & Casino
guestrelations@montecarlo.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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15,426 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Vancouver, Canada
Level Contributor
47 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed February 17, 2014

We stayed at the Monte Carlo for 5 nights in January 2014. We upgraded to a strip view room on the 31st floor. The front desk staff said they would text us when our room was ready, but we did not receive one and only found out the room was ready when we checked back at the desk a few hours later. A couple of small problems with the room were quickly rectified. The room was comfortable enough, but showed signs of aging - wallpaper in the bathroom was peeling, the bathtub was old-style small and the fixtures did not match.

The Monte Carlo is centrally located on the Strip and also has a small food court off the lobby. We received 2 free show tickets as part of our package so felt that the price was right for the value we received over our vacation.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank Liz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Manager at Monte Carlo Resort & Casino, responded to this review, February 18, 2014
Dear Liz M,

We apologize for the lapse in communication encountered regarding your room condition, as well as any minor inconveniences experienced in your assigned accommodations. We are decidedly more optimistic, however, to learn of your satisfaction with our food court and location. Thank you for including us in your travel plans. We hope you’ll consider visiting Monte Carlo again in the future.

Sincerely,

Lori P.

Guest Relations Manager
Monte Carlo Resort & Casino
guestrelations@montecarlo.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed February 17, 2014

....and you should be able to get a decently priced room in a great strip location. Check-in was a breeze and we were upgraded to a view room - very nice!! King room on floor 28 was a good size and the linens were great. No problems with cleanliness of the room or bathroom and it was very quiet at the end of the hall. The hallway carpet appeared to be stained and worn and the wall has numerous scrapes along it - maybe from the housekeeping carts - not a good impression as we walked a LONG WAY to the end of the hall where our room was. All of the staff we encountered were friendly and helpful - although we were not offered any drinks on the casino floor (could be because we didn't see ANY waitstaff) when we were playing which is unusual for a strip property. Overall a great stay and if we see another "offer we can't refuse" we'd return.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TNGal08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Manager at Monte Carlo Resort & Casino, responded to this review, February 18, 2014
Dear TNGal08,

From our friendly and efficient check-in process, to our comfortable hotel accommodations, Monte Carlo offers a luxurious and economical way to experience all that Las Vegas has to offer. We appreciate your patronage, and look forward to your return.

Sincerely,

Lori P.

Guest Relations Manager
Monte Carlo Resort & Casino
guestrelations@montecarlo.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burbank, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 17, 2014

Wifey & I had a blast. Friendly staff the food at Brand steakhouse left me wanting more. We recommend to anybody who wants to enjoy their stay in las vegas.check in check in a flash waited in line for 10 minutes.


  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Albert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Manager at Monte Carlo Resort & Casino, responded to this review, February 18, 2014
Dear Albert P,

We’re thrilled to know you and your wife enjoyed your time here at Monte Carlo. We hope to see you again in the future.

Sincerely,

Lori P.

Guest Relations Manager
Monte Carlo Resort & Casino
guestrelations@montecarlo.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed February 16, 2014

This review is from Memorial Weekend 2013!

Amazing location with lots of great amenities in the hotel! technically you don've even have to leave! lol

Great room and a lot of value for your money!

I would definitely recommend this hotel for a stay in vegas!

  • Stayed May 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank NeomiePaige
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Manager at Monte Carlo Resort & Casino, responded to this review, February 18, 2014
Dear NeomiePaige,

Monte Carlo stands apart from the competition by consistently providing our guests luxurious amenities at incredible value. We appreciate your patronage, and hope you’ll consider staying with us again soon.

Sincerely,

Lori P.

Guest Relations Manager
Monte Carlo Resort & Casino
guestrelations@montecarlo.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medford, Oregon
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed February 16, 2014

Just got back from 3 nights at the Monte over Valentines day. Got a nice upgrade to the Monaco Suite which we were really looking forward to. Check in was smooth, room appeared fairly nice, We dropped our bags and proceeded downstairs to play. NO WAITRESSES. I think there might have been two on the whole floor. Not once asked if we wanted a drink so we went to the bar and paid $21 for two small shots? (Really?) Gambling was very disappointing not because we didn't win but the overall vibe of the place was boring. No cool music, no friendly faces, ambiance was really lacking. The Mlife desk rep was seemed to have had better days. Smile Buddy! Frequently noticed trash, overflowing ashtrays and empty glasses and bottles. On to the room. Pretty cool in its size. PILLOWS WERE HORRIBLE! Hard foam. Bed was ok the first night. Early the next morning we were woken by a large family of very loud talkers and a crying baby that sounded like they were in our room. NO SOUND PROOFING WHATSOEVER. I called down to customer service and talked to the sweetest, most helpful rep ever. Joy, you don't get paid enough, ask for a raise! She quickly changed us to another suite on the same floor. We didn't even have to go downstairs. EXCELLENT JOY! You were really the only good thing I have to say about the Monte. Shower had mold, beds and pillows uncomfortable and walls paper thin. For the price point look elsewhere. I've stayed at less expensive places on the Strip and felt better taken care of. Except for Joy :-)

Room Tip: Do not get the upgrade to a bigger suite! Bigger suite means more people stay in the room and you ca...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank roguedenise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Specialist at Monte Carlo Resort & Casino, responded to this review, February 19, 2014
Dear roguedenise,

We hope you had a lovely Valentine’s Day! At Monte Carlo, our top priority is ensuring our guests are satisfied and we apologize for the inconveniences and service shortfalls you experienced during your visit. We have sent your constructive comments directly to our management team in order to reevaluate our practices. However, we are elated to see that you were extended the highest level of service by our employee, Joy. We will make sure she is commended for her outstanding efforts. Thank you for your detailed review and we hope to see you in the near future.

Sincerely,

Kimberly M.
Guest Relations Specialist
Monte Carlo Resort & Casino
guestrelations@montecarlo.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Las Vegas hotels

Vancouver Island, Canada
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 bubbles Reviewed February 16, 2014 via mobile

First off we had never stayed here before but have been to Vegas many times.
We won't be staying here again...
The casino is very smokey compared to others,we only ate breakfast in the casino at Cafe and it wasn't great at all,very blah.
We were outraged by the resort fee,it included nothing we benefited from...no in room wifi, only first and second floors,we managed to pick it up by the elevators on the third floor,what hotel doesn't have wifi in rooms? Even the motel 6 down the road had it!
Also the pool was closed during this time,it was defiantly warm enough to go in too!

When we arrived for our 5 night stay there was 8 couples in our group,we had all booked king size rooms, 1 out of 4 rooms got a king bed,the rest if us had to change rooms the next day, they offered to send us a text when it was ready and we had to change rooms by 5pm, 2 couples got the text at 4,the other didn't get one at all but their room was ready,so we had to race back to the hotel and get that done.
One if the original rooms bathroom had a large black sticky streak across the floor,after housekeeping came for the day it was still there, when mentioned at the front desk they just stated that it was a good thing we were changing rooms.
Another couples safe in the room was locked so they had to get security to come up and unlock,they waited two days for this!
After hanging around the strip for most of the morning/early afternoon we returned back to the room around 3 for our pre dinner room party and our rooms weren't even done yet,one day our room didn't even get done,and no we didn't have the do not disturb sign up because there wasn't even one of those in the room!
The rooms were pretty basic,furniture was worn, they need to do an upgrade if they wanna keep up with the rest of Vegas.

The first few days we had Keurig coffee machines in our rooms,but no coffee or cups, two of the rooms didn't even have them,then one day they brought around all new coffee machines and took the keurig ones,though we found it easier to hit up one of the two Starbucks in the casino.

All in all we've decided not to stay at the Monte Carlo again.

Stayed February 2014, traveled with friends
Helpful?
2 Thank Stareeenite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Specialist at Monte Carlo Resort & Casino, responded to this review, February 19, 2014
Dear Stareeenite,

Thank you for allowing us to host your recent group trip to Las Vegas. We deeply apologize for the room assignment challenges encountered during your stay. While guest preferences are of the upmost importance, they occasionally are subject to the limitations of prevailing inventory. We also strongly encourage our guests to notify us immediately if anything disrupts their stay, so we may fully resolve any concerns or dissatisfaction. If you wish to discuss your experience further, please don’t hesitate to contact us at guestrelations@montecarlo.com. Once again, we regret any inconveniences suffered as a result of this incident, and hope for another opportunity to change your perception of Monte Carlo.

Sincerely,

Kimberly M.
Guest Relations Specialist
Monte Carlo Resort & Casino
guestrelations@montecarlo.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Monte Carlo Resort & Casino

Property: Monte Carlo Resort & Casino
Address: 3770 S Las Vegas Blvd, Las Vegas, NV 89109-4323
Phone Number:
Location: United States > Nevada > Las Vegas > The Strip
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Green Hotel in Las Vegas
#41 Luxury Hotel in Las Vegas
#43 Spa Hotel in Las Vegas
#52 Casino Hotel in Las Vegas
#64 Family Hotel in Las Vegas
#77 Business Hotel in Las Vegas
#86 Romantic Hotel in Las Vegas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Monte Carlo Resort & Casino 4*
Number of rooms: 3003
Official Description (provided by the hotel):
Monte Carlo Las Vegas Resort and Casino is located in the heart of The Strip, putting you in the center of the Las Vegas excitement. Explore the possibilities with a collection of well-appointed room options including our Deluxe Rooms with their contemporary decor, High Floor Rooms in classic European styles, our relaxing Spa Suites with an oversized hot tub in the center of each room, our exquisite Monaco Suites and Diamond Suites, two elegantly luxurious choices, and the exclusive boutique HOTEL32 resides at the top, providing the ultimate perch to view all that glitters in Las Vegas. The all-new, open-air BLVD Plaza located in front of the resort is the ultimate social gathering spot and ideal setting to relax, re-energize and socialize. The plaza features a variety of unique culinary venues and a casual, lively environment. The resort is neighbor to the all-new Park, an immersive, outdoor destination for dining and entertainment and the state-of-the-art 20,000 seat T-Mobile Arena. With the announcement of the new 5,000 seat Park Theater opening Winter 2016, Monte Carlo will transform into a dynamic and vibrant property offering world-class experiences not found anywhere else on The Strip. ***Monte Carlo Resort and Casino is undergoing an exciting transformation into a new luxury resort experience. Beginning October 3, 2016, the pool, The Pub and the outlets located in the Street of Dreams will be closed. Access to the tram and to ARIA and Bellagio will continue to be available through the Street of Dreams. Guests seeking a pool experience during their stay at Monte Carlo will be given access to MGM Grand, based upon availability. Details will be provided upon check-in. ***On Wednesday, October 5, 2016, Andre’s Restaurant and Cigar Lounge will close. Andre’s has been a great partner since its inception in 1997 and has been serving our guests with contemporary French fine dining. Please visit other dining destinations in the resort’s culinary collection such as Double Barrel Roadhouse, Diablo’s Mexican Cantina, Brand Steakhouse and Lounge and Yusho Asian Grill & Ramen. ... more   less 
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Also Known As:
Monte Carlo Resort And Casino
Monte Carlo Hotel Las Vegas
Carlo Hotel Las Monte Vegas
Monte Carlo Las Vegas Reviews

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