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“Our experience...feb 9-14,2014”

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Monte Carlo Resort & Casino
Ranked #116 of 263 Hotels in Las Vegas
GreenLeadersGold level
Reviewed February 16, 2014

First off we had never stayed here before but have been to Vegas many times.
We won't be staying here again...
The casino is very smokey compared to others,we only ate breakfast in the casino at Cafe and it wasn't great at all,very blah.
We were outraged by the resort fee,it included nothing we benefited from...no in room wifi, only first and second floors,we managed to pick it up by the elevators on the third floor,what hotel doesn't have wifi in rooms? Even the motel 6 down the road had it!
Also the pool was closed during this time,it was defiantly warm enough to go in too!

When we arrived for our 5 night stay there was 8 couples in our group,we had all booked king size rooms, 1 out of 4 rooms got a king bed,the rest if us had to change rooms the next day, they offered to send us a text when it was ready and we had to change rooms by 5pm, 2 couples got the text at 4,the other didn't get one at all but their room was ready,so we had to race back to the hotel and get that done.
One if the original rooms bathroom had a large black sticky streak across the floor,after housekeeping came for the day it was still there, when mentioned at the front desk they just stated that it was a good thing we were changing rooms.
Another couples safe in the room was locked so they had to get security to come up and unlock,they waited two days for this!
After hanging around the strip for most of the morning/early afternoon we returned back to the room around 3 for our pre dinner room party and our rooms weren't even done yet,one day our room didn't even get done,and no we didn't have the do not disturb sign up because there wasn't even one of those in the room!
The rooms were pretty basic,furniture was worn, they need to do an upgrade if they wanna keep up with the rest of Vegas.

The first few days we had Keurig coffee machines in our rooms,but no coffee or cups, two of the rooms didn't even have them,then one day they brought around all new coffee machines and took the keurig ones,though we found it easier to hit up one of the two Starbucks in the casino.

All in all we've decided not to stay at the Monte Carlo again.

Stayed: February 2014, traveled with friends
2  Thank Stareeenite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Specialist at Monte Carlo Resort & Casino, responded to this reviewResponded February 19, 2014

Dear Stareeenite,

Thank you for allowing us to host your recent group trip to Las Vegas. We deeply apologize for the room assignment challenges encountered during your stay. While guest preferences are of the upmost importance, they occasionally are subject to the limitations of prevailing inventory. We also strongly encourage our guests to notify us immediately if anything disrupts their stay, so we may fully resolve any concerns or dissatisfaction. If you wish to discuss your experience further, please don’t hesitate to contact us at guestrelations@montecarlo.com. Once again, we regret any inconveniences suffered as a result of this incident, and hope for another opportunity to change your perception of Monte Carlo.

Sincerely,

Kimberly M.
Guest Relations Specialist
Monte Carlo Resort & Casino
guestrelations@montecarlo.com

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7,238 - 7,244 of 16,223 reviews

Reviewed February 16, 2014

We stayed here for four nights and it was unbelievable! Check in was very quick considering the non-stop wave of people arriving here. Staff were extremely friendly and engaged us in conversation about where we were from and if it was our first time in Vegas etc. Our room was located on the 11th floor and what I found amazing was that there were separate lifts to use depending on what floor you were on, for example everyone on floors 2-11 had a group of six lifts they could use and people on higher floors had their own group of lifts. The room was spacious and spotless, the only thing that was missing was wi fi but you could get this if you went down to the second floor where the gym and salon and business centre are located. The guest area on each floor, between the three corridors leading to rooms is huge and quiet. The free bottles of water and coffee placed in each room each day is a lovely touch and the bathrooms are clean and big. The casino is huge and clean and on show days the blue man group do a wonderful parade through the casino at about 6:15pm, which is well worth seeing. there are plenty of slot machines and table games to choose from and all staff are friendly. There are plenty of restaurants and fast food outlets to choose from, both in the food court and also alongside the casino and there is a shopping centre too. We went in February so the pool was closed so I can not comment on that. Las vegas is an amazing place to stay and I am pleased I stayed at the Monte Carlo as it is in a good location - right nextdoor to the New York New York and not far from the MGM on the other side of the road. For those beer lovers you can choose from 300 world beers in the resident pub! We found this hotel to be an amazing introduction to our whole Vegas experience.

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
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4  Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Manager at Monte Carlo Resort & Casino, responded to this reviewResponded February 19, 2014

Dear Sarah C,

Monte Carlo is well renowned for providing extraordinary resort amenities at exceptional value. We’re thrilled to know you took full advantage of our many retail shops and dining outlets, and enjoyed out staff’s commitment to attentive and personalized service. Thank you for making us a part of your travel plans.

Sincerely,

Lori P.

Guest Relations Manager
Monte Carlo Resort & Casino
guestrelations@montecarlo.com

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Reviewed February 16, 2014

We travel to Las Vegas several times a year and again the Monte Carlo did not disappoint us. We normally stay on the top floor - Hotel 32- but this year chose to stay on a lower floor. Our Monaco Suite was spacious. The casino dealers are always very friendly as well as the staff at the restaurants. We were here for 6 days and truly did not have any complaints- except that we had to leave. My wife used the spa and gave it raving reviews. We find this resort is just in the right place on the strip. Close to shops and other casinos for ease of going to other shows etc.

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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2  Thank exfedup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Manager at Monte Carlo Resort & Casino, responded to this reviewResponded February 19, 2014

Dear exfedup,

At Monte Carlo, you can take part in the energy of our casino floor, down a few pints at The Pub, or indulge in one of our spa services during the day. When you finally turn in for the evening, our 700 square foot Monaco Suites offer style and luxury at an affordable price. We are grateful for your patronage, and look forward to serving you again in the future.

Sincerely,

Lori P.

Guest Relations Manager
Monte Carlo Resort & Casino
guestrelations@montecarlo.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2014

My loved one and I got the "Spa" room which had a nice large jet tub that filled quickly with the hottest water but that's just about where the good things ended. Stains in the carpet, water rings on the tub surround, a safe that you need to smash your belongings into, no room service before 6 am, the WORST restaurants in Las Vegas, in room checkout didn't work, TV with uncontrollable volume blasts during commercials and channel changes, you can hear the elevator sounds from inside your room and RIPOFF liquor prices $11 for a shot of Jameson (a full bottle costs around $20), deceptive advertisement of discounts and TOP DOLLAR for EVERYTHING. Even the McDonalds here is terrible with a nasty little morning manager. Would not return to this hotel if they paid me to occupy the room. Most of all avoid the DaVino imitation Italian restaurant and the Dragon Noodle imitation Asian restaurant. PS if you get the "SPA" room and your upstairs neighbor decides to fill their tub after you are asleep you will be jarred from your sleep thinking the water is on in your room and if they turn on the jets forget about going back to sleep.

Room Tip: the only way to get a good room is to stay somewhere else
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  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Pompero F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Specialist at Monte Carlo Resort & Casino, responded to this reviewResponded February 19, 2014

Dear Pompero F,

We sincerely apologize that your stay fell short of your expectations. At Monte Carlo, we strive to provide the highest level of service, accommodations, and attractions for our treasured guests. It is unfortunate to hear that you did not enjoy our wide variety of restaurants and we will take your valuable feedback into consideration to seek any possible areas of improvement. We hope to have an opportunity in the future to change your perception of Monte Carlo.

Sincerely,

Kimberly M.
Guest Relations Specialist
Monte Carlo Resort & Casino
guestrelations@montecarlo.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2014 via mobile

Stayed 4 nights in a lovely, clean and spacious room! Hotel is great location and has a monorail to get to the bellagio central strip! We ate at the hotel's buffet restaurant & it was really good value with many delicious food choices! Would most definitely stay here again.

Stayed: February 2014, traveled with friends
2  Thank Loopy_lass2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Specialist at Monte Carlo Resort & Casino, responded to this reviewResponded February 19, 2014

Dear Loopy_lass2008,

Thank you for your five star review and recommendation. Between our spacious rooms and delectable dining options, our guests always come back for more! We are thrilled to see that you had an enjoyable visit and we cannot wait for your return.

Sincerely,

Kimberly M.
Guest Relations Specialist
Monte Carlo Resort & Casino
guestrelations@montecarlo.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2014

We stayed 3 nights-February 9-12. The location was great, the room was average and needed an update. We were on the 18th floor and overlooked the pool, nice view. One day when returning to our room there were some "nacho" chips on the floor by the bed, I guess the housekeeper was having her snack as she made up our room. Our biggest complaint would be the noise from the halls, more than just the very rude guests who don't realize some guests might be sleeping, you can really hear anybody talking, just as if your door were open. If this is addressed when the rooms are re-done I would stay here again. We liked the food court-very easy for breakfast. We really liked the size of the casino and the ease of accessing your room. Because of it's location and size, this property could really be amazing if it were updated.

  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank kpcdk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Specialist at Monte Carlo Resort & Casino, responded to this reviewResponded February 19, 2014

Dear kpcdk,

Thank you for your honest review. While it would appear your stay with us was largely enjoyable, we regret that your assigned accommodations failed to meet with your approval. We appreciate your candor, and will look for additional ways to restore your faith in our property.

Sincerely,

Kimberly M.
Guest Relations Specialist
Monte Carlo Resort & Casino
guestrelations@montecarlo.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2014

This should not be a 4 star resort. The room was very small very thin walls and the 20.00 resort fee was ridiculous. They also did not give me any incentives for my birthday like the other resorts do. I won't be staying here again

Stayed: February 2014
Thank Nikkita P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGM_Resorts, Guest Relations Specialist at Monte Carlo Resort & Casino, responded to this reviewResponded February 19, 2014

Dear Nikkita P,

Happy belated birthday! We sincerely apologize that there was not an appropriate recognition of your special day. At Monte Carlo, we strive to provide an unsurpassable resort experience for all of our guests and we truly hope to have an opportunity to achieve our goal during a future stay.

Sincerely,

Kimberly M.
Guest Relations Specialist
Monte Carlo Resort & Casino
guestrelations@montecarlo.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Monte Carlo Resort & Casino

Address: 3770 S Las Vegas Blvd, Las Vegas, NV 89109-4323
Phone Number:
Location: United States > Nevada > Las Vegas > The Strip
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#15 Green Hotel in Las Vegas
#59 Casino Hotel in Las Vegas
#64 Family Hotel in Las Vegas
#77 Business Hotel in Las Vegas
#86 Romantic Hotel in Las Vegas
Price Range: $83 - $331 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Monte Carlo Resort & Casino 3*
Number of rooms: 3003
Official Description (provided by the hotel):
Monte Carlo Las Vegas Resort and Casino is located in the heart of The Strip, putting you in the center of the Las Vegas excitement. Explore the possibilities with a collection of well-appointed room options including our Deluxe Rooms with their contemporary decor, High Floor Rooms in classic European styles, our relaxing Spa Suites with an oversized hot tub in the center of each room, our exquisite Monaco Suites and Diamond Suites, two elegantly luxurious choices, and the exclusive boutique HOTEL32 resides at the top, providing the ultimate perch to view all that glitters in Las Vegas. The open-air BLVD Plaza located in front of the resort is the ultimate social gathering spot and ideal setting to relax, re-energize and socialize. The plaza features a variety of unique culinary venues and a casual, lively environment. The resort is neighbor to the Park, an immersive, outdoor destination for dining and entertainment, Park Theater, which hosts top performers around the globe and has redefined Las Vegas entertainment with its intimate 5,200 seat venue, and the state-of-the-art 20,000 seat T-Mobile Arena. ***Monte Carlo Resort and Casino is undergoing an exciting transformation into a new luxury resort experience. Guests seeking a pool experience during their stay at Monte Carlo will be given free access to MGM Grand and Mandalay Bay pool complexes, based upon availability. Details will be provided upon check-in. ... more   less 
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Also Known As:
Monte Carlo Resort And Casino
Monte Carlo Hotel Las Vegas
Carlo Hotel Las Monte Vegas
Monte Carlo Las Vegas Reviews

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